Avis Preferred Plus member here. I have a question on upgrades that are assigned when you have a note in your profile. As I usually travel alone for business travel and have an aversion to larger vehicles, I have a note in my file that requests no minivans or SUVs. On probably 90% of my recent rentals (mostly in Denver and Orlando), I have been upgraded to an SUV or minivan and have to go into the Preferred Counter to exchange. The agent's response is usually the agent's response is that the computer assigns the car and the have no control. So my question is why bother having the note in my profile if they aren't goiyng to honor this? Is it too much to ask a "busy" station to review this? It is more of an inconvenience to have to constantly go in to have them exchange the vehicle (and yes, I have the app and it usually will only show similar SUVs for an exchange) but when you fight has been delayed and you just want to get your car and drive to the hotel, is there any other option? I called customer service after my last experience and they were no help. But I was wondering if anyone else has had any luck in dealing with anything like this. Thanks!

I think those of us who are Avis Preferred Plus know that the status really does not mean anything - you just get more points on your rentals but upgrades/newer cars/irregularity handling/courtesy are really random.

I am not totally convinced that the "note in the system" is a real thing most of the time.

As a Chairman they say that they have notated my profile that I prefer Infiniti vehicles, however, it really hasn't ever impacted what I am upgraded to.

Honestly, I think it is something they just tell the customers to make them feel like they have been taken care of. Although, last year in Columbus I went back to the counter because they had upgraded me to a Volvo. I asked why and they said "your profile said that you wanted a QXX". I told them that isn't a Volvo, it's an Infiniti... so it looks like it also comes down to how much effort the location wants to put into it.

Oh, the note in the system is a real thing. I had once told them no SUVs or big cars. Then, they showed me the notation at another station many months later. The problem is that it is not observed as I still get big cars sometimes.

The way I view Avis is that you might not even get a car with a reservation. So, anything more is too much to expect.

I would second the view that PP really doesnt get you anything. In fact I havent seen any difference in how I have been handled by Avis from my journey to not even being enrolled in their loyalty program to preferred to preferred plus. It just boils down to the person behind the counter all the time.