Rewards redemption as an "additional cardholder" question
#1
Original Poster
Join Date: Jul 2006
Location: GSO wanting to be close to BRE
Programs: Lufthansa, SAS, Delta, Priority Club Rewards, AMEX Open Gold
Posts: 53
Rewards redemption as an "additional cardholder" question
I am an additional cardholder on an Open Gold Business card and attempted last week to redeem some miles that I was told by the "primary" that I should because ours are expiring faster than we can use them. AMEX kept telling me the "system was down," but not that I could not redeem them.
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
#2
Join Date: Oct 2004
Posts: 1,542
Originally Posted by bassmount
I am an additional cardholder on an Open Gold Business card and attempted last week to redeem some miles that I was told by the "primary" that I should because ours are expiring faster than we can use them. AMEX kept telling me the "system was down," but not that I could not redeem them.
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
#3
Join Date: Apr 2006
Location: Virginia
Programs: AMEX Platinum, Delta Silver, SPG Gold, Marriott Gold, Hilton Gold, Hertz Gold
Posts: 80
Originally Posted by bassmount
I am an additional cardholder on an Open Gold Business card and attempted last week to redeem some miles that I was told by the "primary" that I should because ours are expiring faster than we can use them. AMEX kept telling me the "system was down," but not that I could not redeem them.
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
- ChuckB
#4
Join Date: Feb 2001
Location: Chantilly, Va
Posts: 246
THis entire addl card holder nonsense just aggrevates me no end. I am a addl card holder on husband's account. I also use the card a lot more than he does. When I would call AMEX to ask about something or file a dispute on a charge that I had made it used to be that they would not accept the dispute from me or give me any information at all. They told me that husband had to make the call since he was primary. THis nonsense finally ended only when he wrote them a letter that they keep on file telling them to share all information with me and allow me to question charges etc. Now I can understand this if I was not affected by the card but every month they report the card status to the credit bureaus under BOTH our names and SSN's. In other words I was good enough to use it and treated equally when it came to credit reporting but not good enough to get information from them when I called. STUPID! STUPID!
#5
Join Date: Feb 2004
Location: New York
Programs: DL Plat, AA EXP, UA 1K, AMEX Cent
Posts: 684
Originally Posted by KathyP
THis entire addl card holder nonsense just aggrevates me no end. I am a addl card holder on husband's account. I also use the card a lot more than he does. When I would call AMEX to ask about something or file a dispute on a charge that I had made it used to be that they would not accept the dispute from me or give me any information at all. They told me that husband had to make the call since he was primary. THis nonsense finally ended only when he wrote them a letter that they keep on file telling them to share all information with me and allow me to question charges etc. Now I can understand this if I was not affected by the card but every month they report the card status to the credit bureaus under BOTH our names and SSN's. In other words I was good enough to use it and treated equally when it came to credit reporting but not good enough to get information from them when I called. STUPID! STUPID!
Have him call and say you are authorized to make all changes on the acct. There are 2 types of authorized accts. One lets you book travel, redeem rewards, etc. The other lets there be bill payment, addl cardholder, cancellation, and other methods of representation. My assistant and wife both have this, allowing them to make necessary changes if the need arises.
#6
Join Date: Oct 2004
Posts: 1,542
Originally Posted by KathyP
THis entire addl card holder nonsense just aggrevates me no end. I am a addl card holder on husband's account. I also use the card a lot more than he does. When I would call AMEX to ask about something or file a dispute on a charge that I had made it used to be that they would not accept the dispute from me or give me any information at all. They told me that husband had to make the call since he was primary. THis nonsense finally ended only when he wrote them a letter that they keep on file telling them to share all information with me and allow me to question charges etc. Now I can understand this if I was not affected by the card but every month they report the card status to the credit bureaus under BOTH our names and SSN's. In other words I was good enough to use it and treated equally when it came to credit reporting but not good enough to get information from them when I called. STUPID! STUPID!
Just last night, I tried to activate my 15-year-old son's new card, which came in the mail yesterday. The Centurion CSA wouldn't let me do it -- but asked to speak to my son and then finished the transaction.
#7
Join Date: May 2006
Location: ORD
Programs: UA
Posts: 129
Originally Posted by bassmount
I am an additional cardholder on an Open Gold Business card and attempted last week to redeem some miles that I was told by the "primary" that I should because ours are expiring faster than we can use them. AMEX kept telling me the "system was down," but not that I could not redeem them.
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
Can I as an "additional cardholder" redeem miles? I looked over their site, but could not find this in any of the small print on there. Did I maybe miss it?
On the AMEX website, the primary cardholder will need to log-in, then under the Account Services heading on the right side of the page, there is a link that says "See More." You may be asked to select the account. At the bottom of the next page there is a "Membership Rewards" heading, and under that a link for "Authorize a Supplemental Cardholder to redeem points from this account." That should do it. HTH
#8
Original Poster
Join Date: Jul 2006
Location: GSO wanting to be close to BRE
Programs: Lufthansa, SAS, Delta, Priority Club Rewards, AMEX Open Gold
Posts: 53
Originally Posted by andol469
This works for personal cards, I imagine it's the same for business:
On the AMEX website, the primary cardholder will need to log-in, then under the Account Services heading on the right side of the page, there is a link that says "See More." You may be asked to select the account. At the bottom of the next page there is a "Membership Rewards" heading, and under that a link for "Authorize a Supplemental Cardholder to redeem points from this account." That should do it. HTH
On the AMEX website, the primary cardholder will need to log-in, then under the Account Services heading on the right side of the page, there is a link that says "See More." You may be asked to select the account. At the bottom of the next page there is a "Membership Rewards" heading, and under that a link for "Authorize a Supplemental Cardholder to redeem points from this account." That should do it. HTH
#9
Join Date: May 2005
Location: DCA
Posts: 677
Originally Posted by chuckb
The primary cardholder has to authorized additional cardholders ability to redeem MR points. This can be done via the website with personal cards. I would ask your primary to call CS make sure your authorized.
- ChuckB
- ChuckB
#10
FlyerTalk Evangelist
Join Date: Aug 2001
Programs: DL GM, AA Gold, Hilton Diamond, Bonvoy Plat
Posts: 12,171
Originally Posted by climbermom
I have this problem as well. Doesn't seem to matter how many times my husband tells them I am authorized to do any of it -- they keep insisting the letter "doesn't cover this transaction."
Just last night, I tried to activate my 15-year-old son's new card, which came in the mail yesterday. The Centurion CSA wouldn't let me do it -- but asked to speak to my son and then finished the transaction.
Just last night, I tried to activate my 15-year-old son's new card, which came in the mail yesterday. The Centurion CSA wouldn't let me do it -- but asked to speak to my son and then finished the transaction.
#13
Join Date: Aug 2000
Location: Manasquan, NJ
Posts: 1,413
Originally Posted by javabean
bump
anybody knows?
anybody knows?
Robin