Shouldn't Amex Allow The Uber Credits to Carry Over in Light of Covid?
May 18, 2020, 11:03 am
#16
Join Date: Aug 2005
Posts: 227
I've had the same issue - when I escalated to Amex they told me the Uber cash balance had to be used up and then the Amex credits would apply - this never used to be the case (must be a recent app update) and i felt would be outrageous if you had hundreds of dollars in Uber cash - I only have $30 so will use that up but still think it's not on and if anyone has any tips / workarounds much appreciated
May 18, 2020, 11:25 am
#17
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I've had the same issue - when I escalated to Amex they told me the Uber cash balance had to be used up and then the Amex credits would apply - this never used to be the case (must be a recent app update) and i felt would be outrageous if you had hundreds of dollars in Uber cash - I only have $30 so will use that up but still think it's not on and if anyone has any tips / workarounds much appreciated
I have only about $7 Uber cash left, so I guess I will refrain from buying more if discounted gift card offers come around until there is clarity around this issue. It would indeed be a ridiculous policy/change.
May 18, 2020, 11:33 am
#18
Join Date: Nov 2013
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I've had the same issue - when I escalated to Amex they told me the Uber cash balance had to be used up and then the Amex credits would apply - this never used to be the case (must be a recent app update) and i felt would be outrageous if you had hundreds of dollars in Uber cash - I only have $30 so will use that up but still think it's not on and if anyone has any tips / workarounds much appreciated
I recommend finding a local business (no big chains). My favorite local restaurants do not have marked-up prices when ordering via Uber Eats. (I know because I also go in person to order, and the prices are the same). Also, I believe that all of the ordering apps have reduced or eliminated their "cut" from small local businesses for the duration of the COVID crisis as a way of helping those restaurants stay afloat and getting more customers on the app platform.
May 18, 2020, 3:24 pm
#19
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
"It appears the issue you are experiencing is already under investigation. We appreciate your patience as we work hard to resolve this issue as soon as possible. We are unable to adjust which type of Uber Cash is applied at this time. For this inconvenience, I've added $5 in Uber Cash to your account."
May 20, 2020, 4:21 am
#20
Suspended
Join Date: Feb 2004
Posts: 4,188
As far as letting it roll over, Amex being Amex, I doubt it. They intentionally make their credits difficult to use, and they seem to like the breakage that comes with doling it out monthly (not everyone will remember to use it). As someone else said, I assume charges are way down lately so their interchange income is down. They did not used to even advertise that you could use the Uber credit for Eats, but now they are more forthcoming about it. I expect they feel that being able to use it for Eats is "good enough" and there's no need to do more.
May 20, 2020, 5:29 am
#21
Join Date: Aug 2005
Posts: 227
When was that? My order from May 10 used the May credit and some of my Uber cash balance. I tend to keep my apps updated (don’t recall if I ordered on iPad or Android phone).
I have only about $7 Uber cash left, so I guess I will refrain from buying more if discounted gift card offers come around until there is clarity around this issue. It would indeed be a ridiculous policy/change.
I have only about $7 Uber cash left, so I guess I will refrain from buying more if discounted gift card offers come around until there is clarity around this issue. It would indeed be a ridiculous policy/change.
May 20, 2020, 6:43 am
#23
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May 20, 2020, 8:03 am
#25
Join Date: May 2015
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I used Uber Eats the other day to use up my Amex credit and some of the gift card cash balance I had, I did a pickup.
I've never had a problem with the Amex credit being used first. Though I agree the fees for these delivery apps and the markups are higher than ordering direct through a restaurant app,
and if you're going to pickup using a Gold card for 4x is a better deal.
I've never had a problem with the Amex credit being used first. Though I agree the fees for these delivery apps and the markups are higher than ordering direct through a restaurant app,
and if you're going to pickup using a Gold card for 4x is a better deal.
May 20, 2020, 12:09 pm
#26
Join Date: Jul 2008
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I used Uber Eats the other day to use up my Amex credit and some of the gift card cash balance I had, I did a pickup.
I've never had a problem with the Amex credit being used first. Though I agree the fees for these delivery apps and the markups are higher than ordering direct through a restaurant app,
and if you're going to pickup using a Gold card for 4x is a better deal.
I've never had a problem with the Amex credit being used first. Though I agree the fees for these delivery apps and the markups are higher than ordering direct through a restaurant app,
and if you're going to pickup using a Gold card for 4x is a better deal.
May 20, 2020, 5:00 pm
#27
Join Date: May 2015
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My point was using a gold card and the restaurants app for pickup and 4x, not using the platinum to pay for anything.
May 20, 2020, 5:13 pm
#28
Join Date: Jul 2008
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May 21, 2020, 2:44 pm
#30
Join Date: Nov 2013
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