Originally Posted by
jonathanev
I've had the same issue - when I escalated to Amex they told me the Uber cash balance had to be used up and then the Amex credits would apply - this never used to be the case (must be a recent app update) and i felt would be outrageous if you had hundreds of dollars in Uber cash - I only have $30 so will use that up but still think it's not on and if anyone has any tips / workarounds much appreciated
This is most definitely a departure from when the credits were new (before "Uber Cash" existed). If this is now standard policy instead of a one-off CS agent's misunderstanding, then we should be complaining en masse.
Originally Posted by
ESpen36
I recommend finding a local business (no big chains). My favorite local restaurants do not have marked-up prices when ordering via Uber Eats. (I know because I also go in person to order, and the prices are the same). Also, I believe that all of the ordering apps have reduced or eliminated their "cut" from small local businesses for the duration of the COVID crisis as a way of helping those restaurants stay afloat and getting more customers on the app platform.
That is interesting of your local restaurants; my experience is that the big chains have the ability to absorb the restaurant-side Uber fees than the small chains. One of my favorite locals does a Gyro for $9.99 on Uber Eats (with with pickup) but in store it's Gyro, soda, fries for $9.99.