Business Platinum (USA) Dell benefit.
Dec 16, 2021, 7:51 pm
#331
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Purchases by both the enrolled Basic Card Member and Employee Card Members on the enrolled Card Account are eligible for statement credits.
Dec 21, 2021, 6:41 pm
#332
Join Date: Dec 2010
Posts: 1,860
Bought a thing on Dec 14th. The order is now delayed, and the pending credit card charge has been removed. The 10% Cashback promo expired on Dec 15th. Since the order was placed on December 14th, will I still get the credit? The item isn’t expected to arrive until early January now.
Dec 21, 2021, 6:56 pm
#333
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,347
Bought a thing on Dec 14th. The order is now delayed, and the pending credit card charge has been removed. The 10% Cashback promo expired on Dec 15th. Since the order was placed on December 14th, will I still get the credit? The item isn’t expected to arrive until early January now.
Dec 22, 2021, 7:09 am
#334
Join Date: Dec 2010
Posts: 1,860
Ugh. This dell platinum benefit is by far the dumbest promotion I have ever forced myself to participate in.
Every 6 months I am looking at an online store with dwindling inventory, slow shipping, uncompetitive prices, restrictive price matching policies, and mediocre consumer electronics.
I hope American Express changes this up in 2022. I find it particularly odd that American Express would associate itself with Dell, of all brands. If American Express wants to be associated with luxury or the finer things in life; you think they would partner with Apple.
What is hilarious, is if I go look at the item on dell.com, it still shows it as available for delivery by December 23rd! LOL.
Every 6 months I am looking at an online store with dwindling inventory, slow shipping, uncompetitive prices, restrictive price matching policies, and mediocre consumer electronics.
I hope American Express changes this up in 2022. I find it particularly odd that American Express would associate itself with Dell, of all brands. If American Express wants to be associated with luxury or the finer things in life; you think they would partner with Apple.
What is hilarious, is if I go look at the item on dell.com, it still shows it as available for delivery by December 23rd! LOL.
Dec 22, 2021, 7:44 am
#336
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Got myself an August Wi-Fi Smart lock
Price matched to Amazon slightly less than $200 prior taxes and over after
surprised I found something I actually wanted to buy eventually
Price matched to Amazon slightly less than $200 prior taxes and over after
surprised I found something I actually wanted to buy eventually
Dec 22, 2021, 10:14 am
#337
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
If you find a lower price advertised on the internet for a similarly configured computer, tablet or monitor from Dell, HP, Lenovo or Apple, we will match that price.
How did you get them to price match?
Dec 22, 2021, 12:58 pm
#338
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
I really appreciate your post. That product looks very interesting and we could use it. It is currently priced at $250 on the Dell site. It is $196 on Amazon. I went down the rabbit hole, being transferred from Dell agent to Dell agent to the fourth one who said they do not do price matches on this product. This is all I can find on the Dell site about price matching:
If you find a lower price advertised on the internet for a similarly configured computer, tablet or monitor from Dell, HP, Lenovo or Apple, we will match that price.
How did you get them to price match?
If you find a lower price advertised on the internet for a similarly configured computer, tablet or monitor from Dell, HP, Lenovo or Apple, we will match that price.
How did you get them to price match?
Was logged into my account and chatted with an associate (Product has to be on Amazon and sold by Amazon aka no 3rd party seller). He had me wait a few minutes while he put in the price match request and it was approved. Got an email with a link to order showing the matched price
Dec 22, 2021, 7:10 pm
#339
Join Date: Aug 2005
Programs: AA LTP, UA, DL, HH, Marriott/SPG
Posts: 585
Well, this was a pleasant surprise. On Monday I decided to order headphones, which I split between 2 Amex biz plat cards (I had $100 credit left on one card). Dell's site showed that they would be delivered around January 24. I assumed that the card wouldn't charge until the product shipped in January, so the credit would count towards 2022. I decided to wait a few days before finding something to use the remaining $300 for 2021 that would ship now. Glad I waited... the headphones were delivered today (they shipped last night - I got a Fedex notification) and the charges posted to the account today. Interestingly, Dell's site is showing right now express delivery on 1/26/22.
Dec 23, 2021, 3:20 am
#340
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,922
Ah, probably app today or tomorrow. The first Dell purchase is a relatively easy choice for me since I need one of those Thunderbolt docking stations for my study; given Dell's pricing, I'm assuming I'll hit the $400 right off the bat. Now, subsequent Dell purchases will require a bit more effort to find something I'd actually want, since their laptops probably aren't in my future.
Not sure what else there is to purchase from Dell. Any ideas?
Not sure what else there is to purchase from Dell. Any ideas?
Dec 23, 2021, 3:37 am
#341
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Dec 23, 2021, 4:10 am
#342
Join Date: Aug 2012
Posts: 6,752
Thanks for the reminder! I always forget to do this. Is it something easy to request? Online, or call in? Or, is something where I have submit screen shots and all that stuff?
Dec 23, 2021, 5:51 am
#343
Join Date: Jun 2019
Location: SFO
Posts: 37
Nov 26 - Purchase $217.24 through dell.com with Rakuten (not www.dell.com/amex).
Nov 26 - 3000 Rakuten points for "Dell Technologies For Work" (pre tax purchase was 199.99).
Nov 27 - Charge of $217.24.
Nov 28 - Credit of $21.72 (for the Amex offer of 10% back on dell)
Nov 29 - Credit of $200.00
I bought an external USB-C SSD, MU-PA2T0B/AM.
Nov 26 - 3000 Rakuten points for "Dell Technologies For Work" (pre tax purchase was 199.99).
Nov 27 - Charge of $217.24.
Nov 28 - Credit of $21.72 (for the Amex offer of 10% back on dell)
Nov 29 - Credit of $200.00
I bought an external USB-C SSD, MU-PA2T0B/AM.
Dec 23, 2021, 6:28 am
#344
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
i used the chat to request the match and have links of the item on dell and the same on Amazon (sold by Amazon not by 3rd party) ready. The CSR then requests internally and they email you the link to buy
Dec 23, 2021, 7:24 am
#345
Join Date: Dec 2010
Posts: 1,860
Part of the justification for the increasingly high renewal fees is this credit here.
so for me - it is a mandate. Either use the credit, or cancel the card. I know I'm not alone here. This isn't the same as a....random amex temporary promo for shaving accessories or perfume.
My shipment did go out yesterday. Good news; my $200 credit for second half of 2021 will be redeemed. Bad news, Dell only just charged my card, so I technically fall outside of the 10% statement credit.
I know this could probably be blamed on the pandemic, or my fault for not purchasing an item sooner. I had held out for dell.com to offer a better deal on a router, but they continue to price them way above brick and mortar retailers holiday deals.
Since we can't combine coupon codes with price matching, I couldn't get even close to a good deal on a router, even with the $200 credit (yeah....dell.com is as much as $200 over priced on mesh routers)
so for me - it is a mandate. Either use the credit, or cancel the card. I know I'm not alone here. This isn't the same as a....random amex temporary promo for shaving accessories or perfume.
My shipment did go out yesterday. Good news; my $200 credit for second half of 2021 will be redeemed. Bad news, Dell only just charged my card, so I technically fall outside of the 10% statement credit.
I know this could probably be blamed on the pandemic, or my fault for not purchasing an item sooner. I had held out for dell.com to offer a better deal on a router, but they continue to price them way above brick and mortar retailers holiday deals.
Since we can't combine coupon codes with price matching, I couldn't get even close to a good deal on a router, even with the $200 credit (yeah....dell.com is as much as $200 over priced on mesh routers)
Last edited by factory81; Dec 23, 2021 at 7:32 am