Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.
Aug 24, 2017, 8:29 pm
#46
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
As an update, the bonus didn't appear with my August statement either. I called AmEx today and they had to open a case to look into it; hopefully something will come of it. 
Aug 25, 2017, 2:00 am
#47
Join Date: Jul 2017
Location: Vancouver, BC
Posts: 13
Ok, so I filed a complaint with CFPB and got a reply from Amex two days after:
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.
Sep 1, 2017, 10:05 am
#49
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Got 60k posted to my account, not sure what it was for. A week later I got a letter from Amex saying that had an issue crediting my accout and now has been fixed.
the points were from 2+ years ago on some referrals!
the points were from 2+ years ago on some referrals!
Sep 5, 2017, 7:20 pm
#50
Join Date: Mar 2016
Location: Chicago, IL
Posts: 114
My wife's points finally posted. It only took nearly five months after we met the initial spend requirement and about a dozen internet chats with Amex support. This was a really disappointing experience, as I had always had great customer service with Amex in the past.
Sep 5, 2017, 10:30 pm
#51
Join Date: Sep 2017
Posts: 2
Although this thread is for Amex Hilton Surpass, I have had a similar issue with the American Express Skymiles Platinum card. There seems to be a common issue across more American Express cards, not just Hilton. I opened the Delta Skymiles Plat card in April, met spend requirements by the first statement in May. It has been over 90 days since, with no bonus posting, MQM's posting, or a Delta purchase credit! I opened a case a month ago. Whenever I call Amex Customer Care for a status update, I am told that the issue is still being researched and can take 6-8 weeks. I can get a home loan in less time. Needless to say, I am disappointed in Amex Delta Customer Care. The Amex Platinum Membership Rewards Customer Service has been much better.
Did you have your regular miles for spending posted?
Sep 7, 2017, 12:55 pm
#52
Join Date: Sep 2017
Posts: 1
Met my spending in May and still awaiting the points. Multiple calls with Amex and they keep saying they are trying to resolve the issue. The last call, the rep told me if I needed points to book travel, they would "advance" them so I could book my travel. I don't need them right this moment, but it is definitely annoying that they are having these issues. They say it could take 6-8 weeks for the points to post after the last statement in which the points were earned. It has now been 11 weeks... filing a complaint with CFPB today.
Sep 7, 2017, 8:23 pm
#53
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
I submitted my issue to the CFPB, and American Express addressed my issue within 3 business days. Unfortunately the American Express Delta Customer Care were unable to help after several calls over the past few months. If you want proper and timely resolution after trying customer service first, submitting your legitimate issue to the CFPB is the best way to get it resolved.
Sep 8, 2017, 11:29 am
#54
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
I'm having the same issue with my Amex Delta Gold Business card. Its now been about 10 weeks since meeting the spend requirement, they're saying its a 'known issue' and that it could take 6-8 weeks to resolve. I asked them expedite, but still unhappy.
Any advice on wording with the CFPB? Does filing a CFPB complaint have any sort of negative repercussions with your relationship with Amex?
Any advice on wording with the CFPB? Does filing a CFPB complaint have any sort of negative repercussions with your relationship with Amex?
Sep 11, 2017, 5:47 am
#56
Join Date: Aug 2010
Posts: 541
Still nothing for me too. Apparently this is a known issue where the promotions didn't even show up on the accounts, that's why no bonus. CSR told me that it should be fixed by Sept 13th. Will file CFPB complaint if I don't get anything by then.
Sep 11, 2017, 9:25 am
#57
Join Date: Nov 2010
Location: YVR, STL
Programs: star alliance, skymiles
Posts: 14
Ok, so I filed a complaint with CFPB and got a reply from Amex two days after:
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.
Sep 11, 2017, 5:31 pm
#58
Join Date: Jul 2017
Location: Vancouver, BC
Posts: 13
Ok, so I filed a complaint with CFPB and got a reply from Amex two days after:
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.
---
We have identified an issue which, regrettably, may have impacted your account. We are
working to resolve the issue as quickly as possible and apologize for the disappointment and
inconvenience. We estimate a resolution to this matter on or before September 10, 2017. You
will receive separate notification about this issue and appropriate remediation once it has been
resolved if you are eligible for the bonus.
---
Hopefully I will see the points by Sept 10th.