Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.

Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.

Reply

Old Jul 15, 17, 11:30 pm
  #1  
FlyerTalk Evangelist
Original Poster
2019 FlyerTalk Awards
 
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Gold
Posts: 12,178
Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.

Originally Posted by jmd001 View Post
Hit the $3K spend threshold on 5/13, billing period closed 5/19. Does it really take the 8-12 weeks stated in the T&Cs for the bonus points to post?
To piggyback on this, it looks like that might very well be the case for me. I met the minimum spend some time in May as well but the bonus still hasn't hit. I may contact them again soon and ask what's going on; the good news is that my SPG account does appear to be linked correctly and AmEx themselves confirmed that I met the minimum spend last time I talked to them.

Weirdly I did a AmEx Offer with this card and that seemed to post pretty quickly after completing it. I wonder why bonus/reward posting is so inconsistent.
tmiw is online now  
Reply With Quote
Old Jul 16, 17, 8:52 pm
  #2  
 
Join Date: Sep 2015
Posts: 192
I am in the same boat. Applied for spg personal and the points posted fairly quickly.

Afterwards opened spg biz with a $20k purchase and the points haven't posted its probably been 4 to 5 months. When I SM them they state I've met the terms today the promo.

I did notice they assigned me a new spg number when I opened the biz account so wondering if they is causing issues.
silver02accord is offline  
Reply With Quote
Old Jul 17, 17, 12:18 am
  #3  
 
Join Date: Sep 2013
Posts: 109
obviously its causing issues. you need to go to spg website and combine the accounts now
evor1 is offline  
Reply With Quote
Old Jul 21, 17, 5:03 pm
  #4  
 
Join Date: Jul 2017
Location: Vancouver, BC
Posts: 12
Amex Hilton, Delta, Starwood new account bonuses not posted in over a month.

So it's been over a month since my statement closed after hitting my minimum spend ($3000, spent $3003) and I am still waiting for my 100K HHonors points to post. I've called them 3 times so far and they keep saying they are "escalating" this but it seems nothing is happening.

What options do I have?

Thanks.
dizzytrix is offline  
Reply With Quote
Old Jul 21, 17, 5:42 pm
  #5  
 
Join Date: Jul 2015
Posts: 225
Originally Posted by dizzytrix View Post
So it's been over a month since my statement closed after hitting my minimum spend ($3000, spent $3003) and I am still waiting for my 100K HHonors points to post. I've called them 3 times so far and they keep saying they are "escalating" this but it seems nothing is happening.

What options do I have?

Thanks.
I think you DID not meet the spend because if you included the annual fee then $3003 not reach the spending limit for $3000? I know this because it happened to me before.
newdaybegin is offline  
Reply With Quote
Old Jul 21, 17, 9:14 pm
  #6  
 
Join Date: Jan 2016
Posts: 1
I just completed a minimum spend of 3k for an upgrade offer from the no annual fee card. The 100k points posted within a day or two, almost a week before the current statement closed.
Geeshv is offline  
Reply With Quote
Old Jul 22, 17, 4:44 pm
  #7  
 
Join Date: Jul 2017
Location: Vancouver, BC
Posts: 12
No this is after the annual fee. The reps have confirmed that I have indeed spent over $3000, $3003 to be exact.

What are my options? It seems they are just not doing anything about it.
dizzytrix is offline  
Reply With Quote
Old Jul 22, 17, 5:22 pm
  #8  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,198
Originally Posted by dizzytrix View Post
So it's been over a month since my statement closed....
What do the terms of the offer say?

Something like this:

Welcome bonus offer not available to applicants who have or have had this product.
You can earn 100,000 Hilton Honors™ Bonus Points after you spend $3,000 on purchases on your Card in your first 3 months of Card Membership starting from the date your account is approved. In rare instances, your period to spend $3,000 may be shorter than 3 months if there is a delay in receiving your Card. Also, purchases may fall outside of the 3 month period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. (For example, if you buy goods online, the purchase date may be the date the goods are shipped). Purchases to meet the spend requirement of this offer include those made by both the Basic and Additional Card Members on the Card Account. Purchases to meet the spend requirement of this offer do NOT include fees or interest charges, balance transfers, cash advances, purchase of travelers checks, purchase or reloading of prepaid cards, or other cash equivalents. Hilton Honors Bonus Points will be credited to your Hilton Honors account 6-8 weeks after the spend requirement has been reached. Additional Card Members are not eligible to receive this offer. Bonus Points do not count toward elite tier qualification; for more information, visit www.hiltonhonors.com/terms. For questions regarding your Card account, please call the number on the back of your Card. American Express reserves the right to modify or revoke offer at any time.

Last edited by mia; Jul 22, 17 at 5:33 pm
mia is online now  
Reply With Quote
Old Jul 22, 17, 6:39 pm
  #9  
 
Join Date: Jul 2017
Location: Vancouver, BC
Posts: 12
So some people are getting it in a day or two others have to wait up to 8 weeks?
dizzytrix is offline  
Reply With Quote
Old Jul 24, 17, 3:31 pm
  #10  
 
Join Date: Aug 2007
Posts: 92
I met the spending on the regular card as of 6/6 which is 7 weeks ago. No bonus yet. I checked a couple of times with online chat but they mention having to wait 8 weeks. In my case it was 80k points after $2000 spending.
AlexTheMan is offline  
Reply With Quote
Old Jul 25, 17, 3:22 pm
  #11  
 
Join Date: May 2005
Location: SFO
Programs: UA 1K
Posts: 327
I've never had an Amex SPG corporate or personal. Applied for the personal version for the 35K signup bonus and after receiving the card made the minimum spend for both parts of the offer within the first billing cycle.
So far I have not gotten any of the signup bonus points. The first time I spoke to an agent they suggested I wait till the then current cycle closed. When the cycle closed and the points still hadn't posted, I contacted them and they opened an investigation. When asked how long the investigation would take I was told 8 - 12 weeks.
During both conversations with Amex staff, they confirmed that I was eligible for the offer and that I had met the spend - very frustrating that they can can confirm that but can't post the points in a timely fashion...
mongobot is offline  
Reply With Quote
Old Jul 25, 17, 3:41 pm
  #12  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,198
Originally Posted by konoyaro View Post
... frustrating that they can can confirm that but can't post the points in a timely fashion...
What do the terms of the offer say? One I see online today includes this sentence:

Bonus points will appear on your Starwood Preferred Guest statement 8–12 weeks after you reach the spend threshold.
mia is online now  
Reply With Quote
Old Jul 25, 17, 5:39 pm
  #13  
 
Join Date: May 2005
Location: SFO
Programs: UA 1K
Posts: 327
@mia
Thanks for the reply.
It has been more than 12 weeks since I reached the spend threshold.
The explanation from the agent was that it may take an additional 8 to 12 weeks.
mongobot is offline  
Reply With Quote
Old Jul 25, 17, 7:44 pm
  #14  
 
Join Date: Jul 2015
Posts: 83
I'm in the same boat. I completed minimum spend first week of May. Its almost 3 months since completing minimum spend and still no points. They opened up a case for me to review, but said it would take 6-8 weeks from when the case was opened (which was mid June). I'm getting antsy because i need these points to complete my honeymoon booking to the Conrad Maldives.
Ncabanil is offline  
Reply With Quote
Old Jul 25, 17, 9:54 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 26,872
Read from other language sites that many applications done in May have experienced the SAME non posting issues. Looks like the system has a glitch in May that fails to attach the offer to the application link would be my guess.

There are at least a few cases that contacting BBB / CFPB did get the bonuses posted a week or 2 after filing. If your spends pass all the smell tests, you may want to go that route if you need your points now.

Good luck to those who are affected. More wait / work might be needed to get the bonus.
Happy is offline  
Reply With Quote

Thread Tools
Search this Thread