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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Dec 5, 2018, 11:40 am
  #736  
 
Join Date: Jul 2010
Posts: 1,224
Originally Posted by scubadu
The current topic is a classic example of why I rarely update apps that work fine and do what I need them to do. I'm still on an old version of the Uber app and don't have to deal with the "Uber Cash" nonsense. Credits post each month and I consume them in the "old way"

I'm sure at some point I'll be forced to update the app, but until then no real need to do so.
You are the bane of app developers existence! App updates should just be forced to everyone at the same time to avoid all the operational overhead in managing versions.
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Old Dec 5, 2018, 11:57 am
  #737  
 
Join Date: Aug 2010
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Posts: 2,074
Originally Posted by Points Scrounger
Re-installed just now with no difference.
Same here. Starting to think this is a phased roll out by Uber. Problem is they seemingly communicated to Amex that everyone now has the Uber Cash infrastructure. I wish Amex would let us choose Uber or Lyft for these credits. Once I use my credits up, I switch to (the much superior) Lyft.
Diplomatico and IndyHoosier like this.
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Old Dec 5, 2018, 2:32 pm
  #738  
 
Join Date: Mar 2012
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Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
If you have Uber Cash showing as a payment option, the AMEX credits are now loading there.

Last month they showed up as the had in the past as I didn’t have Uber Cash option show up until mid month.
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Old Dec 5, 2018, 9:57 pm
  #739  
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This thread is fascinating to me. I've had literally none of the problems described here (knocking on wood) and have had zero issues swapping between business/personal profiles to control when the credits are used or not. The transition to Uber Cash and addition of the Visa credits was basically seamless...I still just pick the profile I want and it gobbles up the credits then puts the remainder, if any, on my default CC which ironically is now a CSR. Use all my credits each month on either rides or food. No issues.

Originally Posted by ucdtim17
Anyone know if Amex credits can be used for Lime scooters now? I haven't tried booking one
Isn't this just an app integration and the Lime payments are still routed through Lime? If so, I wouldn't think the credits would apply.

I would test but I've found Birds plentiful enough that I haven't had to create a Lime profile yet.
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Old Dec 6, 2018, 1:25 am
  #740  
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Can the credit still be "pushed" (used by requesting a ride and then cancelling it right away, then dumped back into the account as cash balance)?
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Old Dec 6, 2018, 3:19 am
  #741  
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Originally Posted by skywalkerLAX
Can the credit still be "pushed" (used by requesting a ride and then cancelling it right away, then dumped back into the account as cash balance)?
Interesting. Didn't know people were gaming the monthly credits that way to avoid any credit value expiring.
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Old Dec 6, 2018, 7:26 am
  #742  
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Originally Posted by Diplomatico
Remove the card from your Uber account; close the app. Re-open the app and add the card back as a method of payment. Credits will (probably) then appear.
I went to go do this last night, and the credits had arrived already without me doing anything. Go figure.
ijgordon is offline  
Old Dec 6, 2018, 8:25 am
  #743  
 
Join Date: Jul 2017
Posts: 6
So I had the $15 rollover November credit and $35 December credit, and it was showing $50 in uber cash, great!
Took a ride last night that was $79, tried to switch to uber cash as payment method during ride and it kept saying 'Error you don't have enough cash to pay for the ride'

So I ended up having to buy more uber cash to pay for the ride.

Have other people experienced this? Can you only use Uber Cash if you have more than the cost of your ride? or is it working like the old credits where you it would just apply the amount you had in credit and charge the rest to your credit card?
chasing_the_dream is offline  
Old Dec 6, 2018, 9:26 am
  #744  
 
Join Date: Apr 2014
Posts: 1,639
Originally Posted by gooselee
Isn't this just an app integration and the Lime payments are still routed through Lime? If so, I wouldn't think the credits would apply.

I would test but I've found Birds plentiful enough that I haven't had to create a Lime profile yet.
I'll hopefully give it a try this month and report back if no one else has in the meantime
ucdtim17 is offline  
Old Dec 6, 2018, 9:56 am
  #745  
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Originally Posted by GUWonder
Interesting. Didn't know people were gaming the monthly credits that way to avoid any credit value expiring.
It used to work but only once, meaning you were able to push one credit over but you can't do it again unless it's used up the following month.

Gotta get creative if you're living abroad with no way to use these credits overseas.
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Old Dec 6, 2018, 9:58 am
  #746  
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Originally Posted by chasing_the_dream
So I had the $15 rollover November credit and $35 December credit, and it was showing $50 in uber cash, great!
Took a ride last night that was $79, tried to switch to uber cash as payment method during ride and it kept saying 'Error you don't have enough cash to pay for the ride'

So I ended up having to buy more uber cash to pay for the ride.

Have other people experienced this? Can you only use Uber Cash if you have more than the cost of your ride? or is it working like the old credits where you it would just apply the amount you had in credit and charge the rest to your credit card?
It allows me to apply the credits even if I pay per CC not sure why this Uber cash should be a requirement. And yes, I have the latest App version.
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Old Dec 6, 2018, 12:39 pm
  #747  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,142
Originally Posted by chasing_the_dream
So I had the $15 rollover November credit and $35 December credit, and it was showing $50 in uber cash, great!
Took a ride last night that was $79, tried to switch to uber cash as payment method during ride and it kept saying 'Error you don't have enough cash to pay for the ride'

So I ended up having to buy more uber cash to pay for the ride.

Have other people experienced this? Can you only use Uber Cash if you have more than the cost of your ride? or is it working like the old credits where you it would just apply the amount you had in credit and charge the rest to your credit card?
That is what happened when I tried using the cash. Needed to buy more cash credits.
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Old Dec 6, 2018, 7:30 pm
  #748  
 
Join Date: Jun 2013
Location: SJC/SFO
Posts: 373
Originally Posted by 747FC
That is what happened when I tried using the cash. Needed to buy more cash credits.
At least for me, it allows to buy the exact difference in cash credits to cover the fare.
blaz is offline  
Old Dec 6, 2018, 9:16 pm
  #749  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Originally Posted by blaz
At least for me, it allows to buy the exact difference in cash credits to cover the fare.
I recall you mentioning this earlier in the thread. That said, I think Uber makes it purposely confusing to determine how to accomplish that.

Like many, I use my Uber credits when available and switch to other options when I don't have credits to use.

I don't hold AMEX complicit in this goat rope but it's yet another example of the "benefits" of the Plat being unnecessarily difficult to redeem.
IndyHoosier likes this.
Diplomatico is offline  
Old Dec 7, 2018, 4:09 pm
  #750  
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Join Date: Jun 2010
Location: LAX
Posts: 288
Does anyone know how to make the $35 credit to show up when you add a "second" platinum card? I already have one platinum card link to my uBer account and just open another one last week. Today I try to add the new card to uBer and it does show a sub-text, Amex benefit, but the $35 credit never shows up. Any idea why?
thebluejean is offline  


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