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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Nov 29, 2018, 6:57 pm
  #706  
 
Join Date: May 2000
Location: Seattle, WA
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Originally Posted by harlan
I created an Uber account over the weekend. AMEX promises VIP status on Uber (for what its worth) . I did not receive this exhalted status. After going back and forth with Uber I was informed there is currently no VIP status on Uber. Customer service at AMEX was not interested in this issue (they told me it is an issue between me and Uber). At this point, I'm just wondering if there is, in fact, no VIP status on Uber at the present time.

Thanks
I had no problems with VIP showing in NYC last month when I was there - it showed by default on my account, and on my receipts:
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Old Nov 29, 2018, 8:29 pm
  #707  
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Originally Posted by yaychemistry
Then there was the whole change to Uber Cash mentioned earlier in this thread. Of course, my App shows I have an Uber Cash balance, but doesn't show it as an available payment method :/
I got confused by this a couple of days ago. I stumbled off the plane and half asleep called an Uber and didn't see the credits toggle anymore and tried to figure out ... to do by going to change payment and couldn't for the life of me find a way to make sure Uber Cash was selected. After the ride I saw it deducted correctly, and this non-descript grey square credit card was selected, so it seems to represent Uber Cash (at least in the current Android app). If you go to the payment options when you're not on a ride, you won't see it in the list, since Uber Cash is at the top of the payment options, not buried in the list with the credit cards. I swear Uber just like to try to break things and make it as customer confusing as possible sometimes.

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Old Nov 29, 2018, 9:26 pm
  #708  
 
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Originally Posted by krazykanuck
I swear Uber just like to try to break things and make it as customer confusing as possible sometimes.
Agreed. Uber continues to be the slimiest company.

AMEX - switch to Lyft!
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Old Dec 1, 2018, 9:02 am
  #709  
 
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Didn't get your Dec AMEX Uber credits yet? Me neither.

(Edit: deleted Plat card from my Uber profile then re-entered it. Credits appeared.)

Last edited by Diplomatico; Dec 1, 2018 at 9:11 am
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Old Dec 1, 2018, 9:16 am
  #710  
 
Join Date: Jul 2010
Posts: 1,224
Originally Posted by Diplomatico
Didn't get your Dec AMEX Uber credits yet? Me neither.

(Edit: deleted Plat card from my Uber profile then re-entered it. Credits appeared.)
Weird, I actually got $35 in Uber Cash - lol - isn't it supposed to be $25??
Wonder if they will try to claw back the $10 extra if I used it today...
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Old Dec 1, 2018, 9:20 am
  #711  
 
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Originally Posted by lax01
Weird, I actually got $35 in Uber Cash - lol - isn't it supposed to be $25??

Wonder if they will try to claw back the $10 extra if I used it today...
$35 is the correct amount. $15/month x 12 = $180 plus a $20 bonus in December = $200 in annual credits.
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Last edited by mia; Dec 1, 2018 at 10:29 am
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Old Dec 1, 2018, 9:55 am
  #712  
 
Join Date: Mar 2012
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This will be my first month applying AMEX credit since it appears under Uber Cash versus promotion credit auto applied when using AMEX for payment. I have other Uber Cash from the Visa promotion and Uber Cash from gift cards. Just noticed that on my ride a few days ago the app pulled from gift card balance versus Visa credits. Luckily those credits don’t expire. Same thing happened when I ordered Uber Eats. Never saw an option to select which Uber Cash sub-bucket to pull from.

This new payment process is looking uglier by the day.

I’ll have the chance to test tomorrow to see if it auto selects the Uber Cash sub bucket with an expiration date (AMEX credit) or defaults to pulling from the gift card balance. I already learned last month that where credits used to apply to your next ride you now have to manually select Uber Cash as the payment option.

I used to use business versus personal profiles to keep things separate but this new system is just getting too convoluted. 👎
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Old Dec 1, 2018, 11:01 am
  #713  
 
Join Date: Feb 2014
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One positive development is the introduction of the pickup option for UberEats. Surge pricing for delivery has been crazy around me during dinner time ($8-$13) so the option to pickup is great. Now I just wish more restaurants participated in pickups.
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Old Dec 1, 2018, 11:59 am
  #714  
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I still see no Uber Cash on my account; same set up as always.
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Old Dec 1, 2018, 12:18 pm
  #715  
 
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Originally Posted by Points Scrounger
I still see no Uber Cash on my account; same set up as always.
Are you outside of the US, by chance? My account remained in the "old set up" while I was in Asia; when I returned, Uber Cash format appeared.
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Old Dec 1, 2018, 1:53 pm
  #716  
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Just got caught by this Uber Cash "enhancement" when I used Uber for a personal ride for the first time in November on the 30th before the credit expired. Had not kept up with this thread. In the past, I would always just select my Platinum card (which says "Amex Benefit" below it), and the credits would automatically apply. This time it didn't.

It took 3 messages to customer support requesting a refund of the credit card charge and application of the credits before they did anything, and it looks like they're just adding another $15 in Uber Cash to my account. Which isn't what I wanted. I will still dispute the charge with Amex and try to make a formal complaint.

Looks like they did update the terms of the Amex credits offer, it does now say you have to select "Uber cash" (putting aside the people seem to be having an issue even doing that), but did anyone actually get any notification of the T&C update?

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Old Dec 1, 2018, 3:42 pm
  #717  
 
Join Date: Mar 2012
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Just received an email from Uber at 5 pm today defining how to access your AMEX credit via Uber Cash and a reminder that it still expires. Doesn’t speak to whether they auto prioritize expiring credits ahead of gift card balance within Uber Cash.
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Old Dec 1, 2018, 5:36 pm
  #718  
 
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Data point: Automatically added and it does autoprioritize Amex credits over gift card credits.
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Old Dec 1, 2018, 5:51 pm
  #719  
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Originally Posted by Segments
Doesn’t speak to whether they auto prioritize expiring credits ahead of gift card balance within Uber Cash.
it currently seems to use Amex credits, then gift cards, followed by Visa local offers. The app has always used up time limited credits first.

I vaguely recall that it used to use the Visa local credits before gift cards, but since neither of them expire I don't really see the impact.
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Old Dec 1, 2018, 6:40 pm
  #720  
 
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Originally Posted by Points Scrounger
I still see no Uber Cash on my account; same set up as always.
When I use the Uber app (Android, updated just the other day) I don't Uber Cash under my payment methods. I can see them as "Credits" in Uber Eats.

Originally Posted by GiantCow
One positive development is the introduction of the pickup option for UberEats. Surge pricing for delivery has been crazy around me during dinner time ($8-$13) so the option to pickup is great. Now I just wish more restaurants participated in pickups.
I do not see a pickup option, is that in select markets? I don't see it on the Uber FAQ either. Although last night I scored a $1.49 delivery from a sports bar very close to the house!

Originally Posted by Diplomatico
Agreed. Uber continues to be the slimiest company.

AMEX - switch to Lyft!
I agree that they are slimy! I use Lyft for all my rides and use my Plat credit on UE every month. Bonus: Lyft has a partnership with Delta to earn Skymiles
Of course, if they switched to Lyft I wouldn't be able to use most of my $200/year because of Eats.
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