Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Jul 13, 2017, 9:59 pm
#361
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
I share your concern. Uber is an unethical company and American Express degrades itself by aligning with them.
I'm writing a letter to Denise Pickett, President, U.S. Consumer Services to voice my concern. Her corporate contact information is at https://www.bloomberg.com/research/s...rivcapId=92001 if you or other like-minded people wish to do the same.
I'm writing a letter to Denise Pickett, President, U.S. Consumer Services to voice my concern. Her corporate contact information is at https://www.bloomberg.com/research/s...rivcapId=92001 if you or other like-minded people wish to do the same.
Have you ever dealt with a "regular" taxi cab company before?
Jul 14, 2017, 7:01 am
#362
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Bug w Tipping?
Curious whether anyone else has seen this pop up. I experienced a bug using my Amex credit and Uber's new tipping function.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
Jul 15, 2017, 7:10 am
#363
Join Date: Mar 2013
Posts: 22
I have a question and wonder if anyone has similar experience.
I had a short ride last week that used about $7 out of the $15 AMEX Plat monthly credit. But for the next 2 rides, each exceeded $8, UBER just charged the whole amounts to my CC without using $8 to cover part of the bill. So my $8 credit is still sitting in my account unused. Is this normal?
For the next 2 rides I mentioned, one is charged to a Chase card, and the other to the AMEX Plat card that receives the monthly $15 credit.
Thanks in advance.
I had a short ride last week that used about $7 out of the $15 AMEX Plat monthly credit. But for the next 2 rides, each exceeded $8, UBER just charged the whole amounts to my CC without using $8 to cover part of the bill. So my $8 credit is still sitting in my account unused. Is this normal?
For the next 2 rides I mentioned, one is charged to a Chase card, and the other to the AMEX Plat card that receives the monthly $15 credit.
Thanks in advance.
Jul 15, 2017, 8:44 am
#364
Join Date: Feb 2014
Posts: 291
I haven't had that happen to me and that doesn't sound normal.
Jul 20, 2017, 5:10 pm
#365
Join Date: Mar 2013
Posts: 22
I have a question and wonder if anyone has similar experience.
I had a short ride last week that used about $7 out of the $15 AMEX Plat monthly credit. But for the next 2 rides, each exceeded $8, UBER just charged the whole amounts to my CC without using $8 to cover part of the bill. So my $8 credit is still sitting in my account unused. Is this normal?
For the next 2 rides I mentioned, one is charged to a Chase card, and the other to the AMEX Plat card that receives the monthly $15 credit.
Thanks in advance.
I had a short ride last week that used about $7 out of the $15 AMEX Plat monthly credit. But for the next 2 rides, each exceeded $8, UBER just charged the whole amounts to my CC without using $8 to cover part of the bill. So my $8 credit is still sitting in my account unused. Is this normal?
For the next 2 rides I mentioned, one is charged to a Chase card, and the other to the AMEX Plat card that receives the monthly $15 credit.
Thanks in advance.
Aug 3, 2017, 9:37 am
#367
Join Date: Apr 2014
Posts: 1,639
I seem to have had a $17 credit applied to my ride in July, and now it shows $13 August credit. I come out even on that deal but trying to understand why that would happen.
Aug 10, 2017, 10:24 pm
#368
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Just an FYI that it seems one can apply the $15 monthly credit or 2x MR points, but not both on the same trip.
Aug 13, 2017, 8:51 pm
#369
Join Date: Jun 2013
Posts: 70
I haven't used up my credit for the month, but was just charged for tips for Uber. Does the credit not apply to tips?
Aug 13, 2017, 10:09 pm
#370
Join Date: Dec 2014
Location: IND
Posts: 301
That's weird. I had a ride yesterday that was $11.25 and I gave a $2 tip. My remaining AMEX Credit balance is $1.75, so it appears the credit does apply to tips.
Aug 14, 2017, 10:08 am
#371
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I've consistently had the tip applied against the credit with no problem.
Haven't gotten any Starpoints though for my recent Uber trips, so not sure whether that's a glitch in the system or whether they've wised up?
Haven't gotten any Starpoints though for my recent Uber trips, so not sure whether that's a glitch in the system or whether they've wised up?
Aug 17, 2017, 1:34 pm
#372
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
Curious whether anyone else has seen this pop up. I experienced a bug using my Amex credit and Uber's new tipping function.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
I took a ride last Sunday, and everything went through fine... the July Amex credit was applied and my card charged for the balance, and minutes after the ride ended I entered a tip using the new tipping function.
Days later I received an e-mail from Uber saying that my payment method had failed and the receipt indicated they tried to charge the tip to "Credit" (meaning the Amex credit I had already used up for the month) rather than my card. I certainly don't want the driver (who was very good) to miss out on the tip, but Uber's support is so atrocious I don't even want to try e-mailing them.
Aug 17, 2017, 1:37 pm
#373
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
Not sure if it's already been reported, but I closed my Platinum card earlier this month and was still able to use the $15 credit after closure.
Aug 17, 2017, 1:42 pm
#374
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Aug 17, 2017, 2:33 pm
#375
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
No, I've never actually used Uber at the same time as being a Starwood guest. However, after I posted the above those points did eventually credit to my Starwood account.