Using my Hilton Aspire Card I purchased a $50 DL GC on 2/5, I was credited on 2/7.
My Amex Plat BC card on 2/1 GC ($50) has not yet credited. The agent I spoke with said I should wait until 2/15 for them to do a manual adjustment. |
Originally Posted by nrr
(Post 30764023)
Using my Hilton Aspire Card I purchased a $50 DL GC on 2/5, I was credited on 2/7.
My Amex Plat BC card on 2/1 GC ($50) has not yet credited. The agent I spoke with said I should wait until 2/15 for them to do a manual adjustment. |
Originally Posted by Javier1704
(Post 30768414)
What did you say to get that response? All I’ve gotten from Amex is that I should wait 2-4 weeks. It seems that 2/1 may be the "common denominator". I don't think that Amex has stopped crediting GCs--as I noted above I got a DL GC credited for my Hilton Amex Aspire card for a 2/5 transaction. In the SW thread 1/31 may be an issue for them.:confused: PS: I have a 2nd DL GC still pending, assuming that clears, it might be easier to just buy another GC than trying to get a "manual" credit. |
As a DP, I purchased 2 x $50 gift cards with my amex gold on 2/8 and received the credit the next day.
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Originally Posted by nrr
(Post 30768497)
The agent said I should wait until 2/15 (2 weeks) since they need that much time before they can begin a "manual" credit request.
It seems that 2/1 may be the "common denominator". I don't think that Amex has stopped crediting GCs--as I noted above I got a DL GC credited for my Hilton Amex Aspire card for a 2/5 transaction. In the SW thread 1/31 may be an issue for them.:confused: PS: I have a 2nd DL GC still pending, assuming that clears, it might be easier to just by another GC than trying to get a "manual" credit. Well, someone reported today on the AA thread that their GC was coded as Gift Certificate. |
Originally Posted by Javier1704
(Post 30768551)
Thanks. I will reach to them on the 15, then. Well, someone reported today on the AA thread that their GC was coded as Gift Certificate. |
Here's my data point for the AMEX Business Platinum card:
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As stated above, it does seem to be an issue with those purchased on Feb 1, for some reason. I also purchased 2x$50 GCs on Feb 1 across two different AMEX accounts and both are unreimbursed (yet).
I do notice that they are marked as Passenger Tickets (although I am not sure if that is how they always listed) https://cimg0.ibsrv.net/gimg/www.fly...126026b74b.png |
Originally Posted by Lennys26v2
(Post 30774070)
As stated above, it does seem to be an issue with those purchased on Feb 1, for some reason. I also purchased 2x$50 GCs on Feb 1 across two different AMEX accounts and both are unreimbursed (yet).
I do notice that they are marked as Passenger Tickets (although I am not sure if that is how they always listed) https://cimg0.ibsrv.net/gimg/www.fly...126026b74b.png Passenger Name: PASSENGER/DELTA Ticket Number: 00xxxxxx Document Type: PASSENGER TICKET FYI It's odd, some people are reporting actual airline tickets receives a credit now (but gift cards don't???) ... any DPs since after 2/1 on that? |
Reached out to AmEx customer service today about the 2/1 credits, and was advised to wait another 2 weeks.
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Originally Posted by lax01
(Post 30776186)
My datapoint from 1/23 post and 1/25 credit on my personal Plat looks the same:
Category: Travel - Airline FYI It's odd, some people are reporting actual airline tickets receives a credit now (but gift cards don't???) ... any DPs since after 2/1 on that? By no means a straight DL ticket purchased would be reimbursed as airline credit. |
DP: Purchased 2x($50) on Aspire on 2/12. Purchases posted 2/14. Airline credit tracker shows $150 left (out of $250), meaning it should be counting toward the credit. Bought the remaining 3($50) tonight.
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Never received my gift card credit from the beginning of the year but did receive part of a flight that I used credit and AMEX to pay.
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2/6/19 - purchased (4x $50)
2/7/19 - posted as seperate trasactions 2/8/19 - noticed credit has been used under benefits 2/9/19 - credited :cool: :cool: :cool: :cool: |
Purchased 4x50, saw credit 3 days later.
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