Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
May 29, 2018, 7:32 am
#1231
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
May 29, 2018, 7:40 am
#1232
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,219
I visited both SYD (I realize it’s not technically a Centurion Lounge) and IAH yesterday morning.
SYD was almost full. I walked in, took a seat at the communal table for about a minute, and then left.
IAH was pretty nice though. Not even half full.
SYD was almost full. I walked in, took a seat at the communal table for about a minute, and then left.
IAH was pretty nice though. Not even half full.
Last edited by United747; May 29, 2018 at 10:56 am Reason: typo
May 29, 2018, 9:15 am
#1233
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
May 29, 2018, 10:38 am
#1234
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
So it wasnt due to all families with kids? Hmmm who would have thought...
May 29, 2018, 12:01 pm
#1235
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Don't love the not accepting passengers on arrival but *could* live with that (especially in Seattle where you could at least go to the DL SkyClub on arrival if you are by yourself and waiting for others to arrive)
The 2 hour time limit is dumb though. The whole point of a lounge is to use during a long layover or when you need to be a the airport early. Hurts the value prop if you can't access earlier than 2 hours (especially on layovers where you have less control on how early you arrive).
The 2 hour time limit is dumb though. The whole point of a lounge is to use during a long layover or when you need to be a the airport early. Hurts the value prop if you can't access earlier than 2 hours (especially on layovers where you have less control on how early you arrive).
May 29, 2018, 12:33 pm
#1236
Join Date: May 2005
Location: Los Angeles
Posts: 600
Just out of curiosity, do people really go to a lounge upon arrival?
Unless I landed really early in the morning and wanted to kill some time at the airport before checking into the hotel, I can't imagine a situation where I'd spend time in a lounge versus going to the hotel or visiting my destination.
Unless I landed really early in the morning and wanted to kill some time at the airport before checking into the hotel, I can't imagine a situation where I'd spend time in a lounge versus going to the hotel or visiting my destination.
May 29, 2018, 12:50 pm
#1237
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
I'll admit that I've started doing it at LGA because I've had a number of flights recently where I landed around 7 pm on a Sunday night and thought it would just be easier to grab a quick dinner in the lounge before going home, vs going straight home and then having to scrounge up something to eat.
May 29, 2018, 1:37 pm
#1238
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
Just out of curiosity, do people really go to a lounge upon arrival?
Unless I landed really early in the morning and wanted to kill some time at the airport before checking into the hotel, I can't imagine a situation where I'd spend time in a lounge versus going to the hotel or visiting my destination.
Unless I landed really early in the morning and wanted to kill some time at the airport before checking into the hotel, I can't imagine a situation where I'd spend time in a lounge versus going to the hotel or visiting my destination.
I’d be curious of the usage statistics. My guess is 20% of cardholders represent 80% of the usage or something like that. If Amex doesn’t curtail that first then I think they are going to disenfranchise a large “low cost” group of cardholders, myself included.
May 29, 2018, 1:49 pm
#1239
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
May 29, 2018, 1:53 pm
#1240
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
limit “unlimited” stays to the first X visits. Then when you’ve checked in ten times or whatever you lose the arrival check in option or more than 2hr stay or something. Again, I suspect a relatively small percentage here is what is crowding the lounges. Unfortunately, in places like MIA it only takes one large cardholder family to make it seem like it’s overrun with kids and I suspect those cardholders don’t visit more than once or twice a year.
May 29, 2018, 1:56 pm
#1241
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
fair enough but our group is somewhat over entitled and demanding so you’d think they would unveil the details early on to prevent this totally predictable DYKWIA response. Looks like the bloggers are running with it too.
May 29, 2018, 2:41 pm
#1242
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I do, for showers. Gym and shower access after landing are why I keep some memberships which I do keep.
For most of my trips, I visit lounges for fifteen minutes or less or not at all. But when I want the lounge access, it’s because I’ve got a long wait before my next flight is to depart. Having the potential to be cut off from lounge access for all but 60-100 minutes during a unexpectedly long layover sounds like the kind of additional gamble I’d rather avoid — and yet that is to what Amex is now subjecting Amex Platinum cardholders, at least sometimes.
Maybe it’s time to buy back into United and Star Alliance lounge access for my domestic flights too, since a scheduled 60-90 minutes transit can too easily become a 4-6 hour transit when hit by a delay/cancellation.
For most of my trips, I visit lounges for fifteen minutes or less or not at all. But when I want the lounge access, it’s because I’ve got a long wait before my next flight is to depart. Having the potential to be cut off from lounge access for all but 60-100 minutes during a unexpectedly long layover sounds like the kind of additional gamble I’d rather avoid — and yet that is to what Amex is now subjecting Amex Platinum cardholders, at least sometimes.
Maybe it’s time to buy back into United and Star Alliance lounge access for my domestic flights too, since a scheduled 60-90 minutes transit can too easily become a 4-6 hour transit when hit by a delay/cancellation.
May 29, 2018, 3:07 pm
#1243
Join Date: May 2005
Location: Los Angeles
Posts: 600
Amex VP of Corporate Affairs comments:
https://thepointsguy.com/news/overcr...s-same-policy/
“There is no new rule or policy that restricts time within the lounge,” said Charlotte Fuller, VP of Corporate Affairs. “Occasionally, we have to limit access and waitlist people when we hit capacity, but there are no changes to our terms and conditions. In Seattle, we reached capacity over the holiday weekend, and in Miami, we also reached capacity due to the tropical storm.”
May 29, 2018, 3:21 pm
#1244
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
The only place I usually do is LGA and that's because I usually land early afternoon, a bit to early to check in to my hotel or meet friends. Also I'm hungry after that flight from Houston. It's definitely a vast minority of my lounge visits.
May 29, 2018, 3:40 pm
#1245
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
I always go to the Centurion Lounge on arrival at MIA and DFW to get a free spa treatment! Also, I like to wear comfortable stuff to fly and shower and change on arrival before a meeting if possible.