joe_miami

It's the second one, or there would have been more reports by now, here and elsewhere, plus notification from Amex.

Points Scrounger

I am quite familiar with this lounge and its staff, hard to believe that there would be such a poorly trained employee who would say things like "Maybe you can pay to get in another time?" If there were some sort of drastic policy change, there would be some sort of notice either by the front door or at the desk saying that it was a new policy. Frankly, this guy sounds like someone who isn't meant made for customer service.
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limeyx

No problems here either, originating from SEA

synzero

Centurion

As Amex opened up the first USA Centurion Lounges they were going to charge Platinums. I am sure you can find some of the Amex terms on the internet wayback engine.

synzero

Right. Perhaps that, weirdly, was what the Seattle desk agent was thinking of, even though that policy was never put into effect? But even this is quite different from claiming that a Centurion lounge was somehow "Centurion only" on a given day. A totally Centurion-only lounge (without even an option for Plats to pay to enter) would be a lounge with zero to two people in it at any given time.

mia

The policy was in effect at the original domestic Centurion Lounge, at LAS, but American Express liberally distributed single visit passes to Platinum and other cardholders. You can read the oldest posts in this thread:

https://www.flyertalk.com/forum/amer...ounge-las.html

It sounds as if SEA was testing a variant of Centurion-preferred access. The fact that a lounge appears to be below capacity is immaterial. The lounges have been open long enough that management has good data on peak utilization, -and- they now have a preview of impending arrivals:

https://viewfromthewing.boardingarea...bile-check-in/

synzero

tanlee07

I was wondering if its possible to use 2 different platinum card to get more people in. Both platinum cards are my name as the account holder. I have the normal Platinum card and the Business platinum card, wonder if I can use those two to get me and my wife and my parents.

Zorak

https://thecenturionlounge.com/info/access

"Guest access is per Card Member, not per Card."

canadiancow

My flight is delayed 4 hours and my boarding pass has the updated time.

This is where a lounge comes in really handy.

Am I allowed in?

safari ari

Last time I was delayed at LGA, the front desk wanted to see the original BP and granted access based on that even though the delay was 3+ hours. But I don't know official policy on this edge case.

canadiancow

I'm getting fed up with their obnoxious policy on this.

My old electronic BP was actually "destroyed" by the rebooking, and the check-in counter put me on a different (1 hour later or 3 hours earlier, depending on how you look at it) flight. That's the BP I presented. 3 hours and 10 minutes before its departure time.

She made me dig through emails to find something that referenced the original flight before letting me in. This is supposed to be a relaxing experience. IRROPS are not the time when you want to throw more bureaucracy and procedure on top of things.

When the AC MLL opens in SFO, I'm probably cancelling my AMEX Plat because I'm just getting so fed up with getting hassled at the desk every time I'm entering (being based in SFO, I tend not to arrive early enough to use any lounge unless something has gone wrong, like a 4 hour delay).

synzero

I guess I agree and disagree. What's more annoying, having to show evidence your flight was changed, or having an even more crowded lounge when you need it? The lounges are crowded enough as it is, so I think reasonable controls to limit overcrowding make sense. The rules are pretty clear; if they're going to enforce them, what other way than to make you show some kind of evidence of the original booking? To me, that's not really that unreasonable an ask. Otherwise, what is the desk agent supposed to do, just take the word of the passenger? As we well know, there are lots of people at the ready to take advantage of any loophole... if people didn't take advantage like this, it would be a very different world, but unfortunately we live in this world...

canadiancow

I mean they could see I'm booked on an AC SFO-YYZ flight, and they can see there's a 4 hour delayed AC SFO-YYZ flight.

The email I ended up showing was a flight status notification from AC that said I was delayed. I have enough bookings that I can't just search for "flight" and find the original email. Ticket number has changed, so I can't use that from the BP. AC BPs don't give the booking reference, so I didn't have that to search. Not that I think it's even reasonable to expect me to have proof of a flight I'm not taking.

And bear in mind, the rebooked flight was departing 3 hours and 10 minutes later. 6 hours? Fine, I can appreciate it. But 10 minutes over the limit with "I was delayed 4 hours so they rebooked me" as an explanation should be sufficient.

If they want to fix crowding, eliminate guests. Or go to the general *A/OW policy of one guest, not two. But don't hassle me every time I come in, or you're going to lose me as a customer.