Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
#2071
Suspended
Join Date: Oct 2014
Posts: 16,871
What kind of increase would it need to be to have any effect on this situation? Double would do it I guess but I doubt $100 would for those who regularly use the lounges.
#2072
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I think they would need to raise the fee to the point where the cost of an AA, DL or UA membership PLUS (say) a Sapphire Reserve or Citi Prestige annual fee would be less expensive. I think this implies a nominal annual fee in the range of $995, and this seems improbable because American Express is primarily a card issuer, not a lounge operator..
Last edited by mia; Nov 7, 2019 at 10:32 am
#2073
Join Date: May 2005
Location: Los Angeles
Posts: 600
Just out of curiosity, why are you arriving at a lounge 4 hours before your flight is scheduled to depart?
#2074
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I do at times because of potential ticketing and/or add/collect issues for international travel that I want to do at an airport where travel time to the airport has a lot of variance or because I need to be on the phone/computer and getting things done at a specific time without being on the move and facing the complications that arise from trying to get work done from a moving vehicle on the ground. And then there is the issue of whether this will be a day where dealing with the TSA screening checkpoints will be a minute process or a 40+ minute process.
#2075
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Lounge access credit cards cost anywhere from $450 to $550 (AA Executive, United Club, Amex Platinum, Chase Sapphire Reserve, Aspire, Bonvoy, etc). Of these cards, Amex Platinum provides the most extensive coverage, with three networks (Centurion, Delta, Priority Pass). Club memberships cost $450 to $550 when purchased outright from the airlines, and now for the most part are only accessible when you are flying that airline. Objectively, the Amex Platinum seems to provide the most comprehensive lounge access as the fairest price, which is probably one of the reasons why its popularity has increased. I don't know why Amex would drastically alter that equation. Maybe they offer a platinum plus card or something with better earnings and more credits
I think they would need to raise the fee to the point where the cost of an AA, DL or UA membership PLUS (say) a Sapphire Reserve or Citi Prestige annual fee would be less expensive. I think this implies a nominal annual fee in the range of $995, and this seems improbable because American Express is primarily a card issuer, not a lounge operator..
#2076
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
You travel often and have a Platinum card but don't have TSA Precheck and/or Clear to get you through security faster?
#2077
Join Date: Dec 2018
Programs: $9 Fare Club
Posts: 1,485
Perhaps each cardholder should receive a certain amount of Centurion Lounge visits each year and then pay for something beyond 10 or 15. I'm sure there's some people out there who are in Centurion Lounges twice a week while there are others out there who maybe visit twice a year.
#2078
Join Date: May 2005
Location: Los Angeles
Posts: 600
I have said this many times, but the easiest way to alleviate crowding is to simply eliminate guesting privileges for the Centurion lounges. It's the folks guesting in their family, colleagues, etc. that cause the most crowding issues.
If you value access, just pay the AU fees so your family, spouse, etc. can get in themselves. Amex Platinum already does this for the Delta SkyClubs so it is an easy policy to implement.
If you value access, just pay the AU fees so your family, spouse, etc. can get in themselves. Amex Platinum already does this for the Delta SkyClubs so it is an easy policy to implement.
#2079
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I have said this many times, but the easiest way to alleviate crowding is to simply eliminate guesting privileges for the Centurion lounges. It's the folks guesting in their family, colleagues, etc. that cause the most crowding issues.
If you value access, just pay the AU fees so your family, spouse, etc. can get in themselves. Amex Platinum already does this for the Delta SkyClubs so it is an easy policy to implement.
If you value access, just pay the AU fees so your family, spouse, etc. can get in themselves. Amex Platinum already does this for the Delta SkyClubs so it is an easy policy to implement.
Amex probably has been fine with all the crowding and guesting because it wanted its Plat customers to evangelize for Amex and get it more Platinum customers. It's obviously done that rather well given they have seen something like 50+% growth in Platinum accounts within the past few years.
#2080
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I don't have Clear, as I never liked the idea of it and have disliked the idea of it even more than the idea of PreCheck for a neo-nomenclatura; that latter idea I also dislike but I bit my tongue and engaged in anyway since GE was a necessary evil for me.
#2081
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
Amex's biggest problem, at least in SFO, is that its lounge is too small. It's one of the smallest lounges in the entire airport.
#2082
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
If they have their own Plat card then they would be able to come in with you either way and sit at the table with you.
I'm not sure I get your point regarding being counted as a guest even if they have their own card because the point of eliminating guests is that the primary shouldn't be able to bring in additional (i.e. even more) people who don't have their own Plat card at all.
I for one, do agree that eliminating the 2 guest policy will ease crowding. If 5 primary people come in instead of 15 (or 30 instead of 90 etc), it definitely makes a big difference.
I'm not sure I get your point regarding being counted as a guest even if they have their own card because the point of eliminating guests is that the primary shouldn't be able to bring in additional (i.e. even more) people who don't have their own Plat card at all.
I for one, do agree that eliminating the 2 guest policy will ease crowding. If 5 primary people come in instead of 15 (or 30 instead of 90 etc), it definitely makes a big difference.
#2083
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
If they have their own Plat card then they would be able to come in with you either way and sit at the table with you.
I'm not sure I get your point regarding being counted as a guest even if they have their own card because the point of eliminating guests is that the primary shouldn't be able to bring in additional (i.e. even more) people who don't have their own Plat card at all.
I'm not sure I get your point regarding being counted as a guest even if they have their own card because the point of eliminating guests is that the primary shouldn't be able to bring in additional (i.e. even more) people who don't have their own Plat card at all.
#2084
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
The time waiting in line is irrelevant because that's not what's being discussed here. We're discussing eliminating the 2 guests per primary.
Right now, you and your wife and your mom would technically be able to bring 2 more guests each if you wanted to, for a total of 9 people getting into the lounge instead of just 3. So that would be 6 more people taking up space in the lounge. Multiply that by each primary bringing in 2 guests and crowding gets out of hand.
Now, if you wanted to argue seperately that in your particular case eliminating the guest policy will cause others behind you to wait in line longer, then we can do that . I hear you, but yours is a unique case and I highly doubt that everyone or even most people that are guested in have their own Platinum card. They don't so they wouldn't be there if the guest policy were eliminated.
I still think it would take faster to get in when nobody can guest others in, resulting in less people in the queue and in the lounge overall.
Right now, you and your wife and your mom would technically be able to bring 2 more guests each if you wanted to, for a total of 9 people getting into the lounge instead of just 3. So that would be 6 more people taking up space in the lounge. Multiply that by each primary bringing in 2 guests and crowding gets out of hand.
Now, if you wanted to argue seperately that in your particular case eliminating the guest policy will cause others behind you to wait in line longer, then we can do that . I hear you, but yours is a unique case and I highly doubt that everyone or even most people that are guested in have their own Platinum card. They don't so they wouldn't be there if the guest policy were eliminated.
I still think it would take faster to get in when nobody can guest others in, resulting in less people in the queue and in the lounge overall.
#2085
Join Date: Aug 2012
Posts: 6,752
At this point, regarding SFO, I don't care what they do. Raise fees. Cut AUs. Eliminate guests. Lower to entry within 2 hours. Whatever, just thin the crowding. Until that happens, I'd rather wait in a T2 restaurant (int'l never an issue because of the lounges) than suffer the zoo-like environment in SFO.