Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Jul 8, 2017, 8:02 pm
#826
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
Jul 9, 2017, 9:58 am
#828
Join Date: Apr 2016
Location: Near Detroit.
Posts: 18
Last month when my wife and I were in the loooong line at Delano we asked a woman who said yes and she walked us right up to the VIP/Invited guest desk.
Jul 9, 2017, 9:59 am
#829
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I just wrapped up a 36 hour vacation with a friend to Vegas. We stayed at the Delano. Hard to beat free breakfast, $100 resort credit, noon checkin and 4pm checkout on a $140 rate. And we scored a strip view room on one of the top floors.
Add to that the Centurion lounge at LAS and matched mlife status via Hyatt to skip various lines and I think it's a pretty great combo.
As to the Delano invited guests line, I asked the concierge who pointed me to the left-most checkin counter next to the mobile checkin units. There's a very small sign on the counter that says "Invited Guests". The line was backed up almost to the hallway to Mandalay so this very nice to have.
edit: Just checked my folio and it looks like my $100 credit wasn't applied. I had $87 in charges on my folio at Skyfall, Della's Kitchen and the Mandalay Bay pool bar that should've been covered. Forwarded the folio to their support group ([email protected]) so we'll see what happens.
Add to that the Centurion lounge at LAS and matched mlife status via Hyatt to skip various lines and I think it's a pretty great combo.
As to the Delano invited guests line, I asked the concierge who pointed me to the left-most checkin counter next to the mobile checkin units. There's a very small sign on the counter that says "Invited Guests". The line was backed up almost to the hallway to Mandalay so this very nice to have.
edit: Just checked my folio and it looks like my $100 credit wasn't applied. I had $87 in charges on my folio at Skyfall, Della's Kitchen and the Mandalay Bay pool bar that should've been covered. Forwarded the folio to their support group ([email protected]) so we'll see what happens.
Last edited by txflyer77; Jul 9, 2017 at 10:57 am
Jul 10, 2017, 7:19 am
#830
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
At MGM properties you're generally entitled to use the invited guests line at the front desk, but not any of the VIP check-in lounges.
Jul 10, 2017, 6:20 pm
#831
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Jul 11, 2017, 9:41 pm
#832
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
thanks so much for the answer. and i meant palazzo when i typed the question.. i generally lump the two hotels together under "venetian"
Jul 11, 2017, 10:06 pm
#833
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I just wrapped up a 36 hour vacation with a friend to Vegas. We stayed at the Delano. Hard to beat free breakfast, $100 resort credit, noon checkin and 4pm checkout on a $140 rate. And we scored a strip view room on one of the top floors.
Add to that the Centurion lounge at LAS and matched mlife status via Hyatt to skip various lines and I think it's a pretty great combo.
As to the Delano invited guests line, I asked the concierge who pointed me to the left-most checkin counter next to the mobile checkin units. There's a very small sign on the counter that says "Invited Guests". The line was backed up almost to the hallway to Mandalay so this very nice to have.
edit: Just checked my folio and it looks like my $100 credit wasn't applied. I had $87 in charges on my folio at Skyfall, Della's Kitchen and the Mandalay Bay pool bar that should've been covered. Forwarded the folio to their support group ([email protected]) so we'll see what happens.
Add to that the Centurion lounge at LAS and matched mlife status via Hyatt to skip various lines and I think it's a pretty great combo.
As to the Delano invited guests line, I asked the concierge who pointed me to the left-most checkin counter next to the mobile checkin units. There's a very small sign on the counter that says "Invited Guests". The line was backed up almost to the hallway to Mandalay so this very nice to have.
edit: Just checked my folio and it looks like my $100 credit wasn't applied. I had $87 in charges on my folio at Skyfall, Della's Kitchen and the Mandalay Bay pool bar that should've been covered. Forwarded the folio to their support group ([email protected]) so we'll see what happens.
Jul 15, 2017, 12:17 pm
#834
Join Date: Sep 2015
Posts: 25
I am new to FHR and I have some general questions:
1. I am interested in booking the Delano, if I only book 1 night, will I get the $100 resort credit?
2. If I book more than 1 room, will all rooms get the $100 resort credit and $30 breakfast credit per day?
Thanks.
1. I am interested in booking the Delano, if I only book 1 night, will I get the $100 resort credit?
2. If I book more than 1 room, will all rooms get the $100 resort credit and $30 breakfast credit per day?
Thanks.
Jul 15, 2017, 5:54 pm
#835
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
They replied yesterday and gave me a $100 refund.
You get the $100 credit on one-night stays.
You get the $100 credit on one-night stays.
Jul 17, 2017, 7:49 am
#836
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Further note that the breakfast credit is actually $30 per person so it is $60 per day if you book a room for 2 people. You can find some reports further up this thread but the Delano is also particularly generous with their treatment of the breakfast credit, so that in certain cases you can use it for meals other than breakfast, and you can also use it both on the day you check in and check out, meaning it is actually a $120 "breakfast" credit plus the $100 per stay resort credit for a one-night stay. Since you are new to FHR I would emphasize though that the Delano is unusually generous in this -- most FHR properties are not going to offer that much.
But in general one-night stays can be the most lucrative use of FHR, as long as the $100 credit is something that you value and will be able to get use out of during your stay. If you really wanted to, you could do a longer trip in Vegas hopping around the various FHR hotels one night at a time and getting $100 credit each place, though you'd have to debate whether that is actually worth the hassle of moving hotels every night.
Jul 17, 2017, 5:25 pm
#837
Join Date: Jan 2006
Location: London
Programs: BA Gold, VS Silver, Alitalia Freccia Alta, Starwood Gold, Hilton Diamond, Accor Platinum
Posts: 408
I'm a bit confused by this. Is it correct that wifi for up to 4 devices is included in the Resort fee? What is the $18.99/device/day that is referred to in the wiki? Is it possible to decline the resort fee, and have the wifi fees credited instead?
Jul 17, 2017, 11:24 pm
#838
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
I do not know about the $18.99 mentioned in the wiki.
Jul 22, 2017, 11:06 pm
#839
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
As others have said - yes (at Palazzo), and there should actually be a small Amex FHR sign on a stand in front of the desk. Note that at off-hours the VIP check-in may not even be open.
Jul 23, 2017, 8:44 pm
#840
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Fhr palazzo beware
Just stayed 2 nights.
But upon check in they advised that I was upgraded to a larger 1k suite, which is great, but I needed 2q.
I had had originally booked 2q. I know they were trying to be nice, but this past weekend they were at near capacity, and it took them 15 min to find me a room.. not cool when you are trying to get a couple hours pool time before dinner.
Anyways. Other than that hiccup. Good stay.
And they specifically said next time use VIP check in.
used 100 spa credit and both days ate at grand lux for bfast...
But upon check in they advised that I was upgraded to a larger 1k suite, which is great, but I needed 2q.
I had had originally booked 2q. I know they were trying to be nice, but this past weekend they were at near capacity, and it took them 15 min to find me a room.. not cool when you are trying to get a couple hours pool time before dinner.
Anyways. Other than that hiccup. Good stay.
And they specifically said next time use VIP check in.
used 100 spa credit and both days ate at grand lux for bfast...