Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Mar 29, 2018, 5:25 pm
#977
Join Date: Jan 2014
Posts: 30
Bellagio data point.
- Stayed during mid-March 2018
- 2 Resort two queen rooms booked under 1 reservation, group of 5
- Checkin: was given a sheet (attached below) detailing the benefits and told that the benefits apply per room (different than what AMEX told me when calling them prior to the trip - AMEX said per reservation for the breakfast and F&B credit)
- There was a centurion additional amenity but I am not eligible so not sure what that is
- Dined at Cafe Bellagio for dinner and Palio for breakfast - 1 bill and split the charges evenly to both rooms for both restaurants - pre-tax amounts were all under the benefit amount
- On the folio at check out, Cafe Bellagio was charged for tax and tip, Palio was fully charged as if no benefit applied - was in a hurry to leave so didn't settle at the property
- Submit a billing inquiry at https://www2.mgmresorts.com/billing/ and was contacted via email two days later (which is today) with refunds - so that both Cafe Bellagio and Palio were only charged for tips
- Stayed during mid-March 2018
- 2 Resort two queen rooms booked under 1 reservation, group of 5
- Checkin: was given a sheet (attached below) detailing the benefits and told that the benefits apply per room (different than what AMEX told me when calling them prior to the trip - AMEX said per reservation for the breakfast and F&B credit)
- There was a centurion additional amenity but I am not eligible so not sure what that is
- Dined at Cafe Bellagio for dinner and Palio for breakfast - 1 bill and split the charges evenly to both rooms for both restaurants - pre-tax amounts were all under the benefit amount
- On the folio at check out, Cafe Bellagio was charged for tax and tip, Palio was fully charged as if no benefit applied - was in a hurry to leave so didn't settle at the property
- Submit a billing inquiry at https://www2.mgmresorts.com/billing/ and was contacted via email two days later (which is today) with refunds - so that both Cafe Bellagio and Palio were only charged for tips
Mar 29, 2018, 9:38 pm
#978
Join Date: Jun 2012
Location: Atlanta
Programs: Delta Diamond; HHonors Diamond
Posts: 655
Do any of the Bellagio dining options offer a good steak. As I recall, Prime is not on the list where you can use the food credit.
Mar 29, 2018, 9:51 pm
#979
Join Date: Jan 2003
Location: MSP
Posts: 90
I'm actually looking at Bellagio too. Has anyone used Chase's Luxury Hotel and Resort Collection program? It looks like the price and benefits at Bellagio are exactly the same, except the $100 credit can be used at more restaurants through the Chase program. (They list The Buffet, Café Bellagio, FIX, Harvest by Roy Ellamar, Jasmine, Lago by Jilian Serrano, MICHAEL MINA, Lily Bar & Lounge, Petrossian Bar, Harvest and Pool Café.)
Apr 5, 2018, 5:33 pm
#980
Join Date: Apr 2018
Posts: 4
Palazzo Las Vegas Via AMEX FHR
I just got back from a 2 Night Stay at the Palazzo Las Vegas booked via Amex Travel FHR. I did notice the rate through AMEX was $149 per night and only $111 per night booked through Palazzo directly but with the F&B credit being worth $195, a room upgrade & a $100 Spa Credit it was still a no brainer to book through AMEX.
When I entered the lobby there were about 10 people in the standard check-in line and nobody in line at the Invited Guest counter so I went there. Once I got to the counter I did notice a small sign on the counter that said Fine Hotels & Resorts. The check-in process was easy and she did go over the perks from FHR which were $65 Daily "Breakfast Credit" which is really just a daily F&B credit. I did take advantage of using it for my arrival day, day 2 & my check-out day. I did check out via text after we ate of course. When I reviewed the folio later I did not see any physical $65 FB credits but instead seen adjusted amounts for my meals that exceeded $65.
The other perk was a room upgrade. In this case they put us in the same room type but up high on the 40th floor with a killer view.
Next perk was a $100 spa credit which after talking to the spa staff is only good for actual spa services like massage or facials which start at $200. So I find this perk useless for most and great for people who were planning on a massage. I would to see this changed back to the $100 Resort Credit instead.
When I entered the lobby there were about 10 people in the standard check-in line and nobody in line at the Invited Guest counter so I went there. Once I got to the counter I did notice a small sign on the counter that said Fine Hotels & Resorts. The check-in process was easy and she did go over the perks from FHR which were $65 Daily "Breakfast Credit" which is really just a daily F&B credit. I did take advantage of using it for my arrival day, day 2 & my check-out day. I did check out via text after we ate of course. When I reviewed the folio later I did not see any physical $65 FB credits but instead seen adjusted amounts for my meals that exceeded $65.
The other perk was a room upgrade. In this case they put us in the same room type but up high on the 40th floor with a killer view.
Next perk was a $100 spa credit which after talking to the spa staff is only good for actual spa services like massage or facials which start at $200. So I find this perk useless for most and great for people who were planning on a massage. I would to see this changed back to the $100 Resort Credit instead.
Apr 14, 2018, 1:23 pm
#981
Join Date: May 2009
Location: LAX
Programs: AS MVPG100, Hyatt Globalist, MGM Gold, Caesars Diamond
Posts: 636
So you we able to receive breakfast credit on check in day, middle day and check out day of a two night reservation? Is this normal for FHR stays?
Apr 14, 2018, 1:34 pm
#982
Join Date: Apr 2018
Posts: 4
Yes that is correct which is great. $65 on the check-in day, $65 each day during your stay in between check-in/out days, and $65 on your check out day (assuming you room charge a meal before you actually check out.
Apr 15, 2018, 3:07 pm
#983
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
It's not normal for FHR stays, though a few properties in Vegas seem to do it. I wouldn't expect it anywhere else in the world (though you never know when you might be pleasantly surprised).
Apr 20, 2018, 11:26 pm
#984
Join Date: Apr 2018
Posts: 3
Cosmopolitan
Just called in to the Cosmo to get a clarification on pricing and benefits. They said the breakfast benefit only applies to the buffet, and said it used to apply to room service but recently changed. They confirmed that they reduce the resort fee by $5 per day for the internet requirement.
May 8, 2018, 10:28 am
#985
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
I've stayed at the Palazzo through FHR a number of times, and never realised that.
May 11, 2018, 12:03 am
#986
Join Date: Jul 2014
Posts: 54
Anyone see the new Amex Offer for the Wynn that started a few days ago? It says must be booked through the Wynn website, but it sounds like it might work with a FHR booking.
Anyone know if this offer will work with FHR based off of previous Amex Offers?
The other question I have is it seems like Wynn restaurant charges seem like they'll trigger the Amex Offer. Am I reading that right? Might be easier to split the charges on multiple cards instead of asking them to charge 3 cards each $300.
Get a one-time $60 statement credit by using your enrolled Card to spend $300+ on room rate, room charges, and at select restaurants when you pay for your stay with Wynn Las Vegas and Encore from 5/7/2018 to 9/13/2018. See terms for exclusions.OFFER TERMS
Enrollment limited. Must first add offer to Card and use same Card to redeem. Only U.S.-issued American ExpressŪ Cards are eligible. Offer valid only for room rate, room charges, select food and beverage establishments, and spas at Wynn Las Vegas and Encore. Lodging reservations must be made directly through Wynn Las Vegas at wynnlasvegas.com or via the mobile app. Offer not valid for lodging stays that are paid for before the promotion start date or after the promotion end date. Eligible food and beverage establishments include: Allegro, Andrea's, Charlie’s Bar + Grill, Costa di Mare, Drugstore Café, Eastside Lounge, Encore Players Bar, Goodies on Demand, Jardin, Lakeside, Lobby Bar & Café, Mizumi, Parasol Down, Parasol Up, Red 8, Sinatra, SW Steakhouse, Tableau, Terrace Lounge, Terrace Pointe Café, The Buffet, Tower Suite Bar, Wazuzu, and Wing Lei. Excludes all other Wynn properties. Excludes all retail, casino, and gambling related purchases. Excludes purchases for Air & Hotel Packages, Master Classes, Show Experiences, Sports Experiences, theaters, catering, parking, and all other amenities. Excludes La Cave, XS, Surrender, Encore Beach Club, Intrigue, and Encore Players Lounge. Excludes gift card purchases. Offer is non-transferable. Limit of 1 statement credit(s) per American ExpressŪ online account. Statement credit will appear on your billing statement within 90 days after 9/13/2018, provided that American Express receives information from the merchant about your qualifying purchase. Statement credit may be reversed if qualifying purchase is cancelled. If American Express does not receive information that identifies your transaction as qualifying for the offer, you will not receive the statement credit. For example, your transaction will not qualify if it is not made directly with the merchant. In addition, in most cases, you may not receive the statement credit if your transaction is made with an electronic wallet or through a third party or if the merchant uses a mobile or wireless card reader to process it. By adding an offer to a Card, you agree that American Express may send you communications about the offer. This offer is subject to all applicable federal, state and local laws and regulations. This offer is property of Wynn Las Vegas™ and<br>cannot be published or posted on any third party websites without the prior written approval of Wynn Las<br>Vegas™. Problem Gambling HelpLine (800) 522-4700. Know Your LimitsŪ.
Anyone know if this offer will work with FHR based off of previous Amex Offers?
The other question I have is it seems like Wynn restaurant charges seem like they'll trigger the Amex Offer. Am I reading that right? Might be easier to split the charges on multiple cards instead of asking them to charge 3 cards each $300.
Get a one-time $60 statement credit by using your enrolled Card to spend $300+ on room rate, room charges, and at select restaurants when you pay for your stay with Wynn Las Vegas and Encore from 5/7/2018 to 9/13/2018. See terms for exclusions.OFFER TERMS
Enrollment limited. Must first add offer to Card and use same Card to redeem. Only U.S.-issued American ExpressŪ Cards are eligible. Offer valid only for room rate, room charges, select food and beverage establishments, and spas at Wynn Las Vegas and Encore. Lodging reservations must be made directly through Wynn Las Vegas at wynnlasvegas.com or via the mobile app. Offer not valid for lodging stays that are paid for before the promotion start date or after the promotion end date. Eligible food and beverage establishments include: Allegro, Andrea's, Charlie’s Bar + Grill, Costa di Mare, Drugstore Café, Eastside Lounge, Encore Players Bar, Goodies on Demand, Jardin, Lakeside, Lobby Bar & Café, Mizumi, Parasol Down, Parasol Up, Red 8, Sinatra, SW Steakhouse, Tableau, Terrace Lounge, Terrace Pointe Café, The Buffet, Tower Suite Bar, Wazuzu, and Wing Lei. Excludes all other Wynn properties. Excludes all retail, casino, and gambling related purchases. Excludes purchases for Air & Hotel Packages, Master Classes, Show Experiences, Sports Experiences, theaters, catering, parking, and all other amenities. Excludes La Cave, XS, Surrender, Encore Beach Club, Intrigue, and Encore Players Lounge. Excludes gift card purchases. Offer is non-transferable. Limit of 1 statement credit(s) per American ExpressŪ online account. Statement credit will appear on your billing statement within 90 days after 9/13/2018, provided that American Express receives information from the merchant about your qualifying purchase. Statement credit may be reversed if qualifying purchase is cancelled. If American Express does not receive information that identifies your transaction as qualifying for the offer, you will not receive the statement credit. For example, your transaction will not qualify if it is not made directly with the merchant. In addition, in most cases, you may not receive the statement credit if your transaction is made with an electronic wallet or through a third party or if the merchant uses a mobile or wireless card reader to process it. By adding an offer to a Card, you agree that American Express may send you communications about the offer. This offer is subject to all applicable federal, state and local laws and regulations. This offer is property of Wynn Las Vegas™ and<br>cannot be published or posted on any third party websites without the prior written approval of Wynn Las<br>Vegas™. Problem Gambling HelpLine (800) 522-4700. Know Your LimitsŪ.
May 11, 2018, 9:02 pm
#987
Join Date: Jul 2003
Posts: 4,531
My experience with this (for other Vegas properties) is that booking through FHR, paying with the card in which you are registered for the promotion, triggers the incentive.
May 12, 2018, 9:08 am
#988
Join Date: Jul 2012
Posts: 131
deleted duplicate content
Last edited by imhere2stay; Jul 10, 2018 at 1:17 pm
May 12, 2018, 10:51 am
#989
Join Date: Jan 2002
Location: DFW
Posts: 385
imhere2stay, All of those are showing up fine for me in FHR for a late Aug stay.
May 12, 2018, 12:22 pm
#990
Join Date: Jul 2012
Posts: 131
deleted duplicate content
Last edited by imhere2stay; Jul 10, 2018 at 1:19 pm