Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Jan 10, 2017, 8:39 pm
#603
Join Date: Feb 2005
Location: Orange County, CA
Programs: AS-MVP, Hilton-Diamond, Marriott-Gold
Posts: 528
Weekend at Wynn and Delano
Just stayed one night at the Wynn and one night at Delano.
Saturday Wynn rate of $233. Upgraded to a panoramic view room on the top (60th) floor. Used the spa credit at Encore Spa, which doesn't go very far, but that spa is amazing. Breakfast credit completely covered the more expensive Sunday brunch for 2 of us. I love this hotel and the quality has endured over the years.
Sunday Delano rate of $132. Upgraded to 38th floor strip view. The daily $60 credit at Della's couldn't be used when I checked in because it was closed, so used in-room dining for dinner. Then used the $100 resort credit for drinks and dessert at Skyfall Lounge. On check out day, used the breakfast credit at Della's and it covered everything except gratuity.
I love the Wynn, but the Delano is amazing value for the money. I don't know how they make money from this scheme.
Saturday Wynn rate of $233. Upgraded to a panoramic view room on the top (60th) floor. Used the spa credit at Encore Spa, which doesn't go very far, but that spa is amazing. Breakfast credit completely covered the more expensive Sunday brunch for 2 of us. I love this hotel and the quality has endured over the years.
Sunday Delano rate of $132. Upgraded to 38th floor strip view. The daily $60 credit at Della's couldn't be used when I checked in because it was closed, so used in-room dining for dinner. Then used the $100 resort credit for drinks and dessert at Skyfall Lounge. On check out day, used the breakfast credit at Della's and it covered everything except gratuity.
I love the Wynn, but the Delano is amazing value for the money. I don't know how they make money from this scheme.
Jan 12, 2017, 10:10 pm
#605
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
Bellagio Trip Report
Bellagio Trip Report
Early Check-in:
Arrived around 12:30pm and the room was ready. I used the normal check-in line, which had a 5-10 minute wait at the time. The FHR overview sheet was the same as previously posted by gar598 (no apparent changes from 2016 to 2017).
Late Check-out:
Checked out around 3:30pm without any pressure from the hotel.
Room:
I booked a Salone Suite for three nights using the 3rd night free promotion. I received a Salone Suite on the far-south end of the Spa Tower. While the view from the Spa Tower is inferior, the room itself was clean and modern. The Spa Tower is a further walk from the strip, but it's located near the tram to City Center.
Dining Credits:
As others mentioned, the "daily breakfast credit" doesn't need to be used daily nor for breakfast; it's simply a blanket credit at certain restaurants. I used it for a solo-trip to the buffet one night, a family-trip to the buffet for dinner another night, and a family-trip to Café Bellagio for lunch. I used the $100 property credit to pick-up the balance.
Alcohol is supposed to be excluded, but my dad ordered the drink package at the buffet and it never showed up on the bill. However, we ordered a round of drinks at Café Bellagio that did make its way onto the bill.
All in all, the dining credits paid for 1 weekend dinner at the buffet ($42), 4 midweek dinners at the buffet (4 x $37), 1 drink package at the buffet ($18), and 4 meals at Café Bellagio (~$80). By my math, I might have gone a little over the $280 I was allotted, but the bill included no costs for any food (the only incidental charged was the drinks at Café Bellagio).
Resort Fee:
Unlike other reports, the resort fee for the complimentary night was, in fact, charged to the bill. I didn't challenge the hotel on this, but maybe I should have. $5/nt was deducted from the resort fee to account for wifi.
Room Bill:
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
Early Check-in:
Arrived around 12:30pm and the room was ready. I used the normal check-in line, which had a 5-10 minute wait at the time. The FHR overview sheet was the same as previously posted by gar598 (no apparent changes from 2016 to 2017).
Late Check-out:
Checked out around 3:30pm without any pressure from the hotel.
Room:
I booked a Salone Suite for three nights using the 3rd night free promotion. I received a Salone Suite on the far-south end of the Spa Tower. While the view from the Spa Tower is inferior, the room itself was clean and modern. The Spa Tower is a further walk from the strip, but it's located near the tram to City Center.
Dining Credits:
As others mentioned, the "daily breakfast credit" doesn't need to be used daily nor for breakfast; it's simply a blanket credit at certain restaurants. I used it for a solo-trip to the buffet one night, a family-trip to the buffet for dinner another night, and a family-trip to Café Bellagio for lunch. I used the $100 property credit to pick-up the balance.
Alcohol is supposed to be excluded, but my dad ordered the drink package at the buffet and it never showed up on the bill. However, we ordered a round of drinks at Café Bellagio that did make its way onto the bill.
All in all, the dining credits paid for 1 weekend dinner at the buffet ($42), 4 midweek dinners at the buffet (4 x $37), 1 drink package at the buffet ($18), and 4 meals at Café Bellagio (~$80). By my math, I might have gone a little over the $280 I was allotted, but the bill included no costs for any food (the only incidental charged was the drinks at Café Bellagio).
Resort Fee:
Unlike other reports, the resort fee for the complimentary night was, in fact, charged to the bill. I didn't challenge the hotel on this, but maybe I should have. $5/nt was deducted from the resort fee to account for wifi.
Room Bill:
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
Jan 13, 2017, 4:56 am
#606
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
Room Bill:
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
Last edited by Low Roller; Jan 13, 2017 at 4:57 am Reason: typo
Jan 13, 2017, 5:53 am
#607
Join Date: Mar 2010
Posts: 2,592
Room Bill:
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
I know this isn't typically discussed, but I found this to be a bit confusing. I was expecting the bill to include line-items for the dining credits, plus line items for the dining debits. The bill didn't show any of that; I believe they apply the credit by manually removing the dining charges from the bill. This creates some wiggle-room at the agent's discretion, but the lack of information on the bill prevents the customer from reviewing how the dining credits were applied.
I understand now why a dinner (of over USD 100) was not charged
Jan 13, 2017, 3:50 pm
#608
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
I think the Vegas hotels are used to taking all sorts of charges off for their casino guests, so they probably just use the same procedure here. Hopefully there's *some* ability for them to audit it behind the scenes!
Jan 14, 2017, 12:03 am
#609
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
2 rooms with FHR perks
sorry i read 10 pages and no one mentioned if booking 2 rooms is possible?
perks?
3rd night free?
Etc. thanks.
perks?
3rd night free?
Etc. thanks.
Jan 14, 2017, 3:39 am
#610
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,561
Jan 14, 2017, 7:22 pm
#611
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
FINE HOTELS & RESORTS Terms & Conditions
Valid only for new FINE HOTELS & RESORTS bookings made through Platinum Travel Service, Business Platinum Travel Service, Centurion Travel Service, americanexpress.com/fhr, any American Express Travel offices or the Agency Services Desk. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member's name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members such as Platinum Delta SkyMiles® Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Members final statement upon check-out. Benefit restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the FINE HOTELS & RESORTS special amenity during your stay. Benefits and additional FINE HOTELS & RESORTS promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating FINE HOTELS & RESORTS properties and benefits are subject to change.
Valid only for new FINE HOTELS & RESORTS bookings made through Platinum Travel Service, Business Platinum Travel Service, Centurion Travel Service, americanexpress.com/fhr, any American Express Travel offices or the Agency Services Desk. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member's name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members such as Platinum Delta SkyMiles® Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Members final statement upon check-out. Benefit restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the FINE HOTELS & RESORTS special amenity during your stay. Benefits and additional FINE HOTELS & RESORTS promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating FINE HOTELS & RESORTS properties and benefits are subject to change.
Jan 15, 2017, 11:53 am
#612
Join Date: May 2016
Location: LAS
Programs: UA Silver, Marriott Gold, Hyatt Explorist, National Exec
Posts: 57
Stayed at Encore last week. Booked one night (Thursday night) in an Encore King Tower Suite and was upgraded to the Tower Parlor Suite. This room was huge (1,408 sq ft vs 745 in the King Suite)! I believe this to be a very valuable upgrade. The Tower Suite experience was very nice as well. Separate entrance, check-in and elevators from the rest of the guest rooms.
My wife used the $100 spa credit towards a treatment at Encore Spa without any issues.
The breakfast credit was $40/person. This was not quite enough to cover in-room dining but I'm sure it would have been in the two other restaurants they offered.
Overall I'm extremely pleased and will book this itinerary again. I may try to book the Parlor Suite and hope for the Salon Suite upgrade!
My wife used the $100 spa credit towards a treatment at Encore Spa without any issues.
The breakfast credit was $40/person. This was not quite enough to cover in-room dining but I'm sure it would have been in the two other restaurants they offered.
Overall I'm extremely pleased and will book this itinerary again. I may try to book the Parlor Suite and hope for the Salon Suite upgrade!
Jan 15, 2017, 12:02 pm
#613
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
I have been offered the Parlor -> Salon upgrade for cash after getting the free Parlor upgrade. They wanted $200 per night extra. If you budget this cost into your plans, it's a reasonable upgrade price
Jan 15, 2017, 12:11 pm
#614
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Jan 15, 2017, 1:10 pm
#615
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Tower King: $422
Parlor: $855
Salon: $1035
The King to Parlor upgrade is the sweet spot for value, and the Encore upgrade is worth more than the Wynn version, as the Wynn Parlor for the same night is only $675, but the Tower King price is the same.