Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Nov 17, 2016, 11:13 pm
#571
Join Date: Apr 2014
Programs: Hyatt Diamond, SPG Plat
Posts: 182
Does anyone know if it is possible to use the $100 FHR property credit at Bellagio to pay for the resort fees?
Nov 18, 2016, 9:02 am
#573
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
Nov 18, 2016, 3:21 pm
#574
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
I just checked in at the Delano for a two-night stay with two guests in a room; the check-in agent told me that
(1) a room upgrade was not available, and also
(2) the $30 per person per day breakfast credit is available today (on arrival) as well as on Saturday/Sunday.
I'm a little surprised by (2) -- but based on what the desk agent told me, I guess I'll expect that up to $60/day of food&beverage charged to the room at the restaurant (Della's Kitchen) or via room service will be removed from the bill for each of Friday, Saturday, and Sunday. We'll see how that goes.
(1) a room upgrade was not available, and also
(2) the $30 per person per day breakfast credit is available today (on arrival) as well as on Saturday/Sunday.
I'm a little surprised by (2) -- but based on what the desk agent told me, I guess I'll expect that up to $60/day of food&beverage charged to the room at the restaurant (Della's Kitchen) or via room service will be removed from the bill for each of Friday, Saturday, and Sunday. We'll see how that goes.
Nov 18, 2016, 4:17 pm
#575
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
I just checked in at the Delano for a two-night stay with two guests in a room; the check-in agent told me that
(1) a room upgrade was not available, and also
(2) the $30 per person per day breakfast credit is available today (on arrival) as well as on Saturday/Sunday.
I'm a little surprised by (2) -- but based on what the desk agent told me, I guess I'll expect that up to $60/day of food&beverage charged to the room at the restaurant (Della's Kitchen) or via room service will be removed from the bill for each of Friday, Saturday, and Sunday. We'll see how that goes.
(1) a room upgrade was not available, and also
(2) the $30 per person per day breakfast credit is available today (on arrival) as well as on Saturday/Sunday.
I'm a little surprised by (2) -- but based on what the desk agent told me, I guess I'll expect that up to $60/day of food&beverage charged to the room at the restaurant (Della's Kitchen) or via room service will be removed from the bill for each of Friday, Saturday, and Sunday. We'll see how that goes.
Nov 19, 2016, 3:00 pm
#576
Join Date: May 2009
Posts: 73
Where can I use $100 property credit at Delano?
Where exactly can the $100 property credit be used at the Delano? Spa? Against resort fee? Any F&B in the Mandalay Bay complex? Any MGM sister hotel so long as I can room charge back to Delano?
Nov 20, 2016, 2:01 pm
#577
Join Date: Feb 2012
Programs: DL GM, AA PLAT, Hilton Gold, AMEX Plat
Posts: 256
Just checked into the Wynn. Got the upsale pitch for Tower Suites. Asked about the resort fee waiver. Apparently as of this month, Tower Suites are now subject to resort fees.
Buyer beware
Buyer beware
Last edited by YtravelF; Nov 20, 2016 at 2:20 pm
Nov 20, 2016, 9:23 pm
#578
Join Date: Mar 2009
Programs: Westjet Platinum, ALL Limitless, Amex Platinum
Posts: 269
Yes, resort fees now apply and Wynn and Encore Tower suites.
Nov 21, 2016, 11:50 am
#579
Join Date: Aug 2012
Location: Dreamland
Posts: 928
Quick Bellagio report: 2 nights this past weekend. Used invited guest line. Didn't use early check in, has reserved deluxe fountain room - upgrade was offered to a bigger room, but it was not fountain view, so I passed. Late check out offered and accepted.
Resort fees not waived or covered by credit, BUT folio had a $5/day resort fee credit on it - wonder if that's a benefit of FHR? I certainly didn't ask.
No more vouchers for breakfast/cafes - all electronic, which is nice. Had to pay out of pocket for buffet about <$10 for 2 people. Credit used for 2 spa day passes ($40 each) and some drinks at Petrossan Bar.
didnt check out until about 2:30pm and the checkin / front desk area was a zoo - so pulled up on screen in the room and saw everything automatically deducted, so that saved me time leaving as well.
All in all, the hotel was a zoo this weekend with some massive weddings and the fight at t-mobile nearby, but handled reasonably well.
Resort fees not waived or covered by credit, BUT folio had a $5/day resort fee credit on it - wonder if that's a benefit of FHR? I certainly didn't ask.
No more vouchers for breakfast/cafes - all electronic, which is nice. Had to pay out of pocket for buffet about <$10 for 2 people. Credit used for 2 spa day passes ($40 each) and some drinks at Petrossan Bar.
didnt check out until about 2:30pm and the checkin / front desk area was a zoo - so pulled up on screen in the room and saw everything automatically deducted, so that saved me time leaving as well.
All in all, the hotel was a zoo this weekend with some massive weddings and the fight at t-mobile nearby, but handled reasonably well.
Nov 21, 2016, 1:05 pm
#580
Join Date: Jun 2002
Location: NYC, USA
Programs: AA PLT, 3MM, DL Plat, Hertz PC, SPG Gold
Posts: 601
I don't believe the $100 can be used for resort fees
Nov 21, 2016, 2:25 pm
#581
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
There is a sale going on at the spa in the Palazzo, but it says it can't be used with any other discounts, offers or specials.
Can I still use the FHR credit if I get the sale price for a treatment?
Can I still use the FHR credit if I get the sale price for a treatment?
Nov 21, 2016, 4:28 pm
#582
Join Date: Jun 2015
Posts: 343
Yes, just charge it to your room. The credit is essentially a restricted gift ard.
Nov 21, 2016, 5:59 pm
#583
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,561
Nov 21, 2016, 11:02 pm
#584
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Nov 25, 2016, 7:32 pm
#585
Join Date: Apr 2014
Programs: Hyatt Diamond, SPG Plat
Posts: 182
Recently finished a 3-night stay at Bellagio, will post FHR experience here:
Booked the third-night-free Amex FHR rate for the lowest category of room. Was upgraded to 18th floor Strip View King in the Spa Tower. The view was very good-- could see Cosmo, Paris, and the Bellagio Lake from the window. Walking all the way to the Spa Tower is annoying but the one bonus is that you can easily access the pool using the Spa Tower elevator. The room was fine-- kind of small compared to what you get as an upgrade at Wynncore, but it was okay. Clean and with nice furnishings.
FHR rate comes with a one-time $100 credit and $60/day breakfast credit. I asked whether the $100 credit covers tips, and got conflicting answers. In the end all of my charges at Michael Mina and Petrossian bar were removed from the bill, tips and tax included. The $60 breakfast credit can be used any time of day, which makes it a quite generous credit. However, I did have to call down to ask the desk to remove breakfast charges during the course of the stay-- the electronic removal seems to be a bit spotty and doesn't always catch the charges. A quick phone call cleared things up.
I was charged a resort fee for all three nights even though the third night is free on that rate. This is the first time I've been charged a resort fee on an AMEX FHR free night (in the past, Wynn & Mandarin didn't charge me a resort fee on the free night). Normally I would have disputed it but since the front desk generously removed every single meal charge, tip, and tax (which I believe actually surpassed $100, perhaps there was some credit leftover from breakfast and they used it to get rid of other charges), I felt like I was doing pretty well and left it at that.
Booked the third-night-free Amex FHR rate for the lowest category of room. Was upgraded to 18th floor Strip View King in the Spa Tower. The view was very good-- could see Cosmo, Paris, and the Bellagio Lake from the window. Walking all the way to the Spa Tower is annoying but the one bonus is that you can easily access the pool using the Spa Tower elevator. The room was fine-- kind of small compared to what you get as an upgrade at Wynncore, but it was okay. Clean and with nice furnishings.
FHR rate comes with a one-time $100 credit and $60/day breakfast credit. I asked whether the $100 credit covers tips, and got conflicting answers. In the end all of my charges at Michael Mina and Petrossian bar were removed from the bill, tips and tax included. The $60 breakfast credit can be used any time of day, which makes it a quite generous credit. However, I did have to call down to ask the desk to remove breakfast charges during the course of the stay-- the electronic removal seems to be a bit spotty and doesn't always catch the charges. A quick phone call cleared things up.
I was charged a resort fee for all three nights even though the third night is free on that rate. This is the first time I've been charged a resort fee on an AMEX FHR free night (in the past, Wynn & Mandarin didn't charge me a resort fee on the free night). Normally I would have disputed it but since the front desk generously removed every single meal charge, tip, and tax (which I believe actually surpassed $100, perhaps there was some credit leftover from breakfast and they used it to get rid of other charges), I felt like I was doing pretty well and left it at that.