Amex (USA) refuses to honor signup bonus [Consolidated]
Dec 23, 2012, 2:24 pm
#17
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Problems reported by thepenguins and CLTF have been combined. This is a recurring topic, see these older threads:
http://www.flyertalk.com/forum/ameri...1-03-11-a.html
http://www.flyertalk.com/forum/ameri...us-points.html
To understand why front line customer service agents no longer have the authority to correct new account bonus discrepancies, browse this:
http://www.flyertalk.com/forum/ameri...ighlight=honor
http://www.flyertalk.com/forum/ameri...1-03-11-a.html
http://www.flyertalk.com/forum/ameri...us-points.html
To understand why front line customer service agents no longer have the authority to correct new account bonus discrepancies, browse this:
http://www.flyertalk.com/forum/ameri...ighlight=honor
Last edited by mia; Dec 23, 2012 at 2:31 pm
Dec 23, 2012, 2:28 pm
#18
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jan 6, 2013, 11:39 am
#19
Join Date: Mar 2012
Posts: 88
Amex refuses to honor bonus
I applied for my 1st Business Card the AMEX PRG business card for the 75k points after 10k spend back in August.
I met the requirement and called them after a few months and they said they have no record of any bonus.
An investigation was opened and I got a letter stating they have no record of the bonus etc
I got in touch with someone that is higher up and he spoke to them directly and they even sent him screen shots of my application that doesn't show an offer and they said there is no way they are giving it to me.
What should I do at this point?
Should I contact the BBB?
I met the requirement and called them after a few months and they said they have no record of any bonus.
An investigation was opened and I got a letter stating they have no record of the bonus etc
I got in touch with someone that is higher up and he spoke to them directly and they even sent him screen shots of my application that doesn't show an offer and they said there is no way they are giving it to me.
What should I do at this point?
Should I contact the BBB?
Jan 6, 2013, 11:53 am
#20
Join Date: Aug 2011
Programs: many
Posts: 1,437
I applied for my 1st Business Card the AMEX PRG business card for the 75k points after 10k spend back in August.
I met the requirement and called them after a few months and they said they have no record of any bonus.
An investigation was opened and I got a letter stating they have no record of the bonus etc
I got in touch with someone that is higher up and he spoke to them directly and they even sent him screen shots of my application that doesn't show an offer and they said there is no way they are giving it to me.
What should I do at this point?
Should I contact the BBB?
I met the requirement and called them after a few months and they said they have no record of any bonus.
An investigation was opened and I got a letter stating they have no record of the bonus etc
I got in touch with someone that is higher up and he spoke to them directly and they even sent him screen shots of my application that doesn't show an offer and they said there is no way they are giving it to me.
What should I do at this point?
Should I contact the BBB?
Jan 6, 2013, 12:40 pm
#21
Join Date: Mar 2012
Posts: 88
Mar 28, 2013, 2:47 pm
#22
Join Date: Mar 2008
Programs: Hyatt, Kimpton, Red Lion, SPG
Posts: 21
I'm trying to get my 15,000 SPG points for spending $5000 within 6 months on my SPG branded AMEX. I've attempted three times through the messaging system to get this resolved with no success. I doubt I still have the paper work that came with the card, but I'm going to try to find it. (Now I know to save all my AMEX documents.) It's frustrating, I would have been using a different card if I knew I wouldn't get the bonus.
May 9, 2013, 8:36 pm
#23
Join Date: Jul 2009
Posts: 64
Amex 100k Platinum and Screwed Over
I applied for the 100k Amex platinum and thought because I only had a Gold reward card I could get the Platinum offer. I don't specifically remember the terms when I signed up but below was the response from the rep at Amex after I tweeted them. Any ideas what I can do?
Welcome bonus offer is not available to applicants who have had this product within the last 12 months or any Consumer ZYNC, Green or Gold Card account within the last 90 days. Or records indicate you had a Premier Rewards Gold Card account (which was closed on 02/26/2013) open when you were approved for the Platinum Card on 01-08-2013, therefore no bonus was applied to the account.
Welcome bonus offer is not available to applicants who have had this product within the last 12 months or any Consumer ZYNC, Green or Gold Card account within the last 90 days. Or records indicate you had a Premier Rewards Gold Card account (which was closed on 02/26/2013) open when you were approved for the Platinum Card on 01-08-2013, therefore no bonus was applied to the account.
May 9, 2013, 8:44 pm
#24
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
Turn on the NBA playoffs?
You don't qualify. Period. Cancel the Plat card before you pay too much annual fee? (You get a pro-rated refund.)
You don't qualify. Period. Cancel the Plat card before you pay too much annual fee? (You get a pro-rated refund.)
May 9, 2013, 9:00 pm
#26
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
The AMEX terms and conditions have not changed in a long time. Unfortunately, you are out of luck.
In the future, you should become familiar with the terms and conditions of the card you are thinking of applying for BEFORE you apply.
In the future, you should become familiar with the terms and conditions of the card you are thinking of applying for BEFORE you apply.
May 9, 2013, 10:04 pm
#29
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
I don't understand the "as well" part. Several people here have confirmed that the OP did not qualify for the 100k offer, and that the exclusion was disclosed in the Terms and Conditions of the offer. How exactly did they get "screwed?" I see this as a separate situation from the people who IMHO really did get screwed by signing up for an offer that they do qualify for, only later to be told that their application "wasn't coded for that bonus."
May 9, 2013, 10:07 pm
#30
Join Date: Jul 2010
Programs: AA,DL,SPG,Hyatt
Posts: 141
I don't understand the "as well" part. Several people here have confirmed that the OP did not qualify for the 100k offer, and that the exclusion was disclosed in the Terms and Conditions of the offer. How exactly did they get "screwed?" I see this as a separate situation from the people who IMHO really did get screwed by signing up for an offer that they do qualify for, only later to be told that their application "wasn't coded for that bonus."