On the iPhone app, AFAICS, even if I change my email and password on the account the user-ID stays the same.

1. click on your name on the bottom right corner

2. click "my settings"

3. scroll down

4. click logout

5. log in with other account

Thanks; I told you I was dumb. I didn't realise that I could scroll down on that screen.

:)

All sorted now I hope!

hi, does anyone know how to check what Amex card is link to my foursquare account?
I tried to check in today, but I got a msg My foursquare account in not synced with amex card (but it was before).
I tried to sync it again, but I got a message that this card is already synced - no idea with what email address

Check your email history for title "Your Card is synced! Now start saving."

See which email address the mail was sent to and the last 5 digits of the card are in the body of the email.

I already checked it. It says that’s this card is synced with this email address I thought it was, but obviously is not.
I used this foursquare account with this card a few times in December.
Amex customer service said to contact foursquare. I did by email (the only way), but no respond.
I think the only way it will be to report this card stolen and get a new one.

You could go through the un-sync process for all your amex cards and the re-sync them again (this time making a note of the details).

Same here.

5 HoF transactions ( 3 done then Mrs K did 2 about an hour later)

1 of mine was the Lloyds Amex and then one of hers - so done at different times (yes, they were synch'd on different 4square accounts)

All non-Lloyds credits received.

Unsurprisingly - no Lloyds credit.

Spoke to Lloyds today - they transfered me to Amex. Guess what (and I knew this as I tried to prevent being trf'd) Amex said they couldn't help.:mad:

Redialed Lloyds and got an email address to send to - the girl did appear to know about the issues with 4square:-

[email protected]

Email address also tallies with details I found on another forum:eek:

My experience of Lloyds (and I may be unfair as this error may not be theirs - although it just happens to the Lloyds Amex transactions) is that they are the most inept organisation I have ever had the misfortune to deal with.

No fan of Lloyds or anything but so far I've used my card and 4sq with HN, Tesco, Shell, Gap and HoF and all refunds have posted as normal within a couple of days. Got an instant notification from 4sq with every one as well.

I got notifications on my Lloyd's card - but no credits yet. Will try that email address!

Both of us went out shopping. Used PLT and SPG cards. We got only 2 SPG credits. Still waiting for 2 more SPG and 4 more PLT.

Quick response from Amex:-

We received your email inquiry. After checking our records, we show that both transactions were captured on your two Lloyd’s AXP Cards and the credits have been submitted for processing and should post by the end of this week.

Please note, that the timing of credits posting can be impacted by any System updates which may periodically need to be done by American Express and/or Lloyd’s. For that, and other reasons, the American Express Foursquare Sync Program Terms and Conditions state that statement credits will generally be issued within three (3)-five (5) business days after the Eligible Transactions, but may take up to two (2) billing periods to post to your account.

If you do not see the credits posted by March 1, 2013 to your online statement, please reach back out to us.

So looks like we should get a result

Second manager call back regarding missing credits.. I just don't get why they won't just credit my account? I apparently haven't synced the cards properly (What? :rolleyes:, it's a simple form! and I see the offers on the app)

Apparently if you have to change card for whatever reason (chip stops working for example) you can avail of the offers again as you've a new card number. ;)