Nov 19, 2014, 9:27 am
Last edit by: Prospero
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.
AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
AA Award: Cathay Pacific / CX availability, etc. (2018-2022 archive)
May 11, 2019, 11:03 am
#1006
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,482
It's been a while since I've had to do this, so I'd appreciate some confirmation. I've got on hold:
LAX-SFO (AA)
SFO-HKG (CX)
If LAX-HKG opens up on CX (and i'm sure it will) I can change to that for free with AA award, correct? Even if it's two different metals? I think I'm confusing ANA with AA rules. I believe, with AA, as long as the departure and arrival city stay the same, you can change flights, (within the rules as well, less than 24 hour connection, etc).
Thanks so much!
LAX-SFO (AA)
SFO-HKG (CX)
If LAX-HKG opens up on CX (and i'm sure it will) I can change to that for free with AA award, correct? Even if it's two different metals? I think I'm confusing ANA with AA rules. I believe, with AA, as long as the departure and arrival city stay the same, you can change flights, (within the rules as well, less than 24 hour connection, etc).
Thanks so much!
May 11, 2019, 12:59 pm
#1008
Join Date: Jan 2000
Programs: Free agent
Posts: 1,296
Are you searching married segments. CX is restricting a lot of the space on Asia connections to married segments. To be clear, there may not be much space for partners period, but if there is any in that range currently it may be restricted to married segments at this point. At some point it will be available unmarried later. Search [US gateway]-BKK/SIN/WHATEVER and see what comes up. If you find something AA should be able to marry it to your existing CX HKG flight.
Thank you
May 11, 2019, 6:37 pm
#1009
Join Date: Feb 2006
Posts: 712
Late December, so well within AA's timeframe. I've given up for now-the agents cannot see the married segments that are easily bookable on QF & BA. It is obvious that AA is no longer getting the same inventory or I have managed to get 7 completely useless AAgents.
Last edited by riced; May 11, 2019 at 6:38 pm Reason: ..
May 11, 2019, 8:06 pm
#1010
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Did you try my other suggestion? Booking a married segment with BKK-SIN if you can and switch the second segment? I do not know if this would work but I would try it. For example, 12/28 on Qantas' site I can see BKK-DOH with BKK-SIN on CX and SIN-DOH on QR. Can you book that then switch SIN-DOH to SIN-MEL?
May 12, 2019, 12:07 am
#1011
Join Date: Feb 2006
Posts: 712
Did you try my other suggestion? Booking a married segment with BKK-SIN if you can and switch the second segment? I do not know if this would work but I would try it. For example, 12/28 on Qantas' site I can see BKK-DOH with BKK-SIN on CX and SIN-DOH on QR. Can you book that then switch SIN-DOH to SIN-MEL?
I am pretty sure someone at AA is doing something wrong and these seats are actually available. However short of hacking AA's system and looking at the computer myself, I cannot seem to 'educate' the reservations staff any further. They are adamant that no space is bookable.
May 12, 2019, 11:18 am
#1012
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I tried that with Bkk-Sin-Per (available 12/31 on BA/QF). They can see the seats as available (on that route) but the agent could not book them when she tried. There is a code NN or something like that which means (apparently) they cannot sell those seats. Also, I received a lot of push back from the idea that I could book a different married segment and apply the flights to the new leg. Several agents said married segment availability varies from one itinerary to another. Thanks for the advice though.
I am pretty sure someone at AA is doing something wrong and these seats are actually available. However short of hacking AA's system and looking at the computer myself, I cannot seem to 'educate' the reservations staff any further. They are adamant that no space is bookable.
I am pretty sure someone at AA is doing something wrong and these seats are actually available. However short of hacking AA's system and looking at the computer myself, I cannot seem to 'educate' the reservations staff any further. They are adamant that no space is bookable.
May 19, 2019, 2:33 pm
#1013
Join Date: Apr 2012
Posts: 113
Close in booking J/F
Is BA search engine still not showing within 6 days of search? I looked through BA and qantas and could find no availability out of LAX in the next couple of weeks in J or F. Trying to see if they still open a lot of premium space close in for a trip next year.
May 19, 2019, 6:45 pm
#1014
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
You can see the result of blocking more easily if you pick a route that usually has a lot of availability. If you check HKG-TPE for example you will see BA blocking and QF not blocking.
May 24, 2019, 8:47 am
#1015
Join Date: Apr 2014
Posts: 49
Not seeing anything from lax to hkg in first right now within 10 days on Qantas? This seems strange for Cathay not to have anything available inside of 10 days. Doesnt bode well for my late June trip. Has this been a trend with no seats opening up, its been awhile since I have tried but used to be real easy to find a last minute seat
Last edited by steamboater; May 24, 2019 at 8:52 am
May 24, 2019, 9:44 am
#1016
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Not seeing anything from lax to hkg in first right now within 10 days on Qantas? This seems strange for Cathay not to have anything available inside of 10 days. Doesnt bode well for my late June trip. Has this been a trend with no seats opening up, its been awhile since I have tried but used to be real easy to find a last minute seat
May 26, 2019, 5:17 pm
#1017
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
I tried that with Bkk-Sin-Per (available 12/31 on BA/QF). They can see the seats as available (on that route) but the agent could not book them when she tried. There is a code NN or something like that which means (apparently) they cannot sell those seats. Also, I received a lot of push back from the idea that I could book a different married segment and apply the flights to the new leg. Several agents said married segment availability varies from one itinerary to another. Thanks for the advice though.
I am pretty sure someone at AA is doing something wrong and these seats are actually available. However short of hacking AA's system and looking at the computer myself, I cannot seem to 'educate' the reservations staff any further. They are adamant that no space is bookable.
I am pretty sure someone at AA is doing something wrong and these seats are actually available. However short of hacking AA's system and looking at the computer myself, I cannot seem to 'educate' the reservations staff any further. They are adamant that no space is bookable.
May 29, 2019, 1:02 pm
#1018
Join Date: Dec 2015
Posts: 28
CX inventory returned to AM but not partener
So this is really my fault but any suggestions will be great.
Yesterday I found that CX has two biz tickets available on BA from HKG to DXB. As I will be arriving in Singapore while my mother is in Shanghai I used AA to book the PVG-HKG-DXB ticket for my mother (There are only KA flights available PVG-HKG, and AS does not book into KA flights).
Then I called AS to book a one-way SIN-HKG-DXB ticket. The agent put the inventory on hold but could not price it. Later she claimed that CX does not allow for this route as they only allow for travelling from middle east starting from East Asia rather than the southeast. I was pretty upset and asked the agent to release the space. I later called AA to cancel my mother's ticket as well.
I thought for a while and realized that it might still be good if I book a oneway HKG-DXB ticket using AS miles. However, when I checked BA, the two business class seats are not returned. I checked Asia miles and saw the spaces from Hong Kong to Dubai. Just no space for partners.
So my question is does CX usually release the space sometime before T-2 weeks? The flight is for April 2020 so I have plenty of time. However, it would be a Chinese public holiday weekend so I am a little concerned. Maybe booking using AM miles (45K AM vs 40K AA) makes the most sense?
Thank you!
Yesterday I found that CX has two biz tickets available on BA from HKG to DXB. As I will be arriving in Singapore while my mother is in Shanghai I used AA to book the PVG-HKG-DXB ticket for my mother (There are only KA flights available PVG-HKG, and AS does not book into KA flights).
Then I called AS to book a one-way SIN-HKG-DXB ticket. The agent put the inventory on hold but could not price it. Later she claimed that CX does not allow for this route as they only allow for travelling from middle east starting from East Asia rather than the southeast. I was pretty upset and asked the agent to release the space. I later called AA to cancel my mother's ticket as well.
I thought for a while and realized that it might still be good if I book a oneway HKG-DXB ticket using AS miles. However, when I checked BA, the two business class seats are not returned. I checked Asia miles and saw the spaces from Hong Kong to Dubai. Just no space for partners.
So my question is does CX usually release the space sometime before T-2 weeks? The flight is for April 2020 so I have plenty of time. However, it would be a Chinese public holiday weekend so I am a little concerned. Maybe booking using AM miles (45K AM vs 40K AA) makes the most sense?
Thank you!
May 29, 2019, 6:15 pm
#1019
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
So this is really my fault but any suggestions will be great.
Yesterday I found that CX has two biz tickets available on BA from HKG to DXB. As I will be arriving in Singapore while my mother is in Shanghai I used AA to book the PVG-HKG-DXB ticket for my mother (There are only KA flights available PVG-HKG, and AS does not book into KA flights).
Then I called AS to book a one-way SIN-HKG-DXB ticket. The agent put the inventory on hold but could not price it. Later she claimed that CX does not allow for this route as they only allow for travelling from middle east starting from East Asia rather than the southeast. I was pretty upset and asked the agent to release the space. I later called AA to cancel my mother's ticket as well.
I thought for a while and realized that it might still be good if I book a oneway HKG-DXB ticket using AS miles. However, when I checked BA, the two business class seats are not returned. I checked Asia miles and saw the spaces from Hong Kong to Dubai. Just no space for partners.
So my question is does CX usually release the space sometime before T-2 weeks? The flight is for April 2020 so I have plenty of time. However, it would be a Chinese public holiday weekend so I am a little concerned. Maybe booking using AM miles (45K AM vs 40K AA) makes the most sense?
Thank you!
Yesterday I found that CX has two biz tickets available on BA from HKG to DXB. As I will be arriving in Singapore while my mother is in Shanghai I used AA to book the PVG-HKG-DXB ticket for my mother (There are only KA flights available PVG-HKG, and AS does not book into KA flights).
Then I called AS to book a one-way SIN-HKG-DXB ticket. The agent put the inventory on hold but could not price it. Later she claimed that CX does not allow for this route as they only allow for travelling from middle east starting from East Asia rather than the southeast. I was pretty upset and asked the agent to release the space. I later called AA to cancel my mother's ticket as well.
I thought for a while and realized that it might still be good if I book a oneway HKG-DXB ticket using AS miles. However, when I checked BA, the two business class seats are not returned. I checked Asia miles and saw the spaces from Hong Kong to Dubai. Just no space for partners.
So my question is does CX usually release the space sometime before T-2 weeks? The flight is for April 2020 so I have plenty of time. However, it would be a Chinese public holiday weekend so I am a little concerned. Maybe booking using AM miles (45K AM vs 40K AA) makes the most sense?
Thank you!
May 30, 2019, 10:28 pm
#1020
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Unable to Book CX F Award Ticket on AA, Booked on BA
American seems to be doing a pretty good job of alienating me, yet once again.
Called to book a first class partner award on Cathay from LAX to HKG next year. BA shows 5 seats in F available (which I admit sounds suspect).
I call AA because their deficient web site won't allow me to book it on line. Agent tells me there is nothing available in F that day. "It is zeroed out."
I tell her I am looking at 5 seats available on the BA web site. She doesn't see it.
I hang-up and book it on-line with BA. Booking confirmed.
Last year with American. It's one thing after another.
Called to book a first class partner award on Cathay from LAX to HKG next year. BA shows 5 seats in F available (which I admit sounds suspect).
I call AA because their deficient web site won't allow me to book it on line. Agent tells me there is nothing available in F that day. "It is zeroed out."
I tell her I am looking at 5 seats available on the BA web site. She doesn't see it.
I hang-up and book it on-line with BA. Booking confirmed.
Last year with American. It's one thing after another.