Nov 19, 2014, 9:27 am
Last edit by: Prospero
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.
AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
AA Award: Cathay Pacific / CX availability, etc. (2018-2022 archive)
Sep 7, 2019, 5:49 pm
#1141
Join Date: Sep 2012
Posts: 134
OK I called them with the flight numbers and still the agent could not find them. Very frustrating! Any other tip will be appreciated! Called again and the agent did not see anything for the whole July! Something weird is going on.
Last edited by anneok; Sep 7, 2019 at 8:17 pm Reason: Updating more info
Sep 7, 2019, 8:51 pm
#1142
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
The important thing here is the agent must search for the CX availability as married segments. You need to confirm with the agent that they are checking married segment availability (also referred to as searching for availability for the complete journey, not individual segments). If the agent does not know what you are asking for when you request them to check married segment availability then you are talking to the wrong agent and you need to HUCA. A workaround to dealing with an incompetent agent would be to break down into pieces they can handle. Try not feeding them the individual flights if they do not know how to check married segment availability. Ask for flights from SGN-ORD (not mentioning the transfer in HKG) on Cathay Pacific and let them find those flights and put them on hold. Then, ask them to check for availability ORD-TUL and let them find that and ask them to add that flight to your held SGN-ORD. It shouldn't be this hard but it appears many agents just don't have the skill they should these days.
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/Auto-OW/Unknown]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
THU 30 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 772 SGN 06:20 HKG 10:00 0 FS- CS+
-> CX 806 HKG 11:35 ORD 13:40 0 FS- CS+
-> AA 3611 ORD 20:30 TUL 22:25 0 FS- CS+
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/US]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
TUE 28 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
JL 70 SGN 23:25 HND 06:55 +1 0 FS- CS+
-> JL 12 NRT 10:45 +1 DFW 08:40 +1 0 FS- CS+
-> AA 394 DFW 10:40 +1 TUL 11:46 +1 0 FS- CS+
ETA: Oops, JAL on the 28th has a land transfer from HND to NRT, not ideal.
Last edited by skimthetrees; Sep 7, 2019 at 9:02 pm
Sep 8, 2019, 6:29 am
#1143
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Anybody dealt scenario where flight shows up in CX/JL/BA and AA but when agent tries to book, it comes back unconfirmed? I never seen this before, either AA agent sees it or no.
Sep 8, 2019, 6:44 am
#1144
Join Date: Sep 2012
Posts: 134
KVSTool / QF-OneWorld method
Are you booking from the US? The flights I listed on the 29th were only available with a US point of sale. Actually available on other days too so you might try 30th (available from many POS). Also, JL available on the 28th.
The important thing here is the agent must search for the CX availability as married segments. You need to confirm with the agent that they are checking married segment availability (also referred to as searching for availability for the complete journey, not individual segments). If the agent does not know what you are asking for when you request them to check married segment availability then you are talking to the wrong agent and you need to HUCA. A workaround to dealing with an incompetent agent would be to break down into pieces they can handle. Try not feeding them the individual flights if they do not know how to check married segment availability. Ask for flights from SGN-ORD (not mentioning the transfer in HKG) on Cathay Pacific and let them find those flights and put them on hold. Then, ask them to check for availability ORD-TUL and let them find that and ask them to add that flight to your held SGN-ORD. It shouldn't be this hard but it appears many agents just don't have the skill they should these days.
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/Auto-OW/Unknown]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
THU 30 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 772 SGN 06:20 HKG 10:00 0 FS- CS+
-> CX 806 HKG 11:35 ORD 13:40 0 FS- CS+
-> AA 3611 ORD 20:30 TUL 22:25 0 FS- CS+
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/US]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
TUE 28 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
JL 70 SGN 23:25 HND 06:55 +1 0 FS- CS+
-> JL 12 NRT 10:45 +1 DFW 08:40 +1 0 FS- CS+
-> AA 394 DFW 10:40 +1 TUL 11:46 +1 0 FS- CS+
ETA: Oops, JAL on the 28th has a land transfer from HND to NRT, not ideal.
Are you booking from the US? The flights I listed on the 29th were only available with a US point of sale. Actually available on other days too so you might try 30th (available from many POS). Also, JL available on the 28th.
The important thing here is the agent must search for the CX availability as married segments. You need to confirm with the agent that they are checking married segment availability (also referred to as searching for availability for the complete journey, not individual segments). If the agent does not know what you are asking for when you request them to check married segment availability then you are talking to the wrong agent and you need to HUCA. A workaround to dealing with an incompetent agent would be to break down into pieces they can handle. Try not feeding them the individual flights if they do not know how to check married segment availability. Ask for flights from SGN-ORD (not mentioning the transfer in HKG) on Cathay Pacific and let them find those flights and put them on hold. Then, ask them to check for availability ORD-TUL and let them find that and ask them to add that flight to your held SGN-ORD. It shouldn't be this hard but it appears many agents just don't have the skill they should these days.
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/Auto-OW/Unknown]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
THU 30 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 772 SGN 06:20 HKG 10:00 0 FS- CS+
-> CX 806 HKG 11:35 ORD 13:40 0 FS- CS+
-> AA 3611 ORD 20:30 TUL 22:25 0 FS- CS+
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/US]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
TUE 28 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
JL 70 SGN 23:25 HND 06:55 +1 0 FS- CS+
-> JL 12 NRT 10:45 +1 DFW 08:40 +1 0 FS- CS+
-> AA 394 DFW 10:40 +1 TUL 11:46 +1 0 FS- CS+
ETA: Oops, JAL on the 28th has a land transfer from HND to NRT, not ideal.
Yup JAL does not work because of HND. I was calling from US and I even mentioned married segment and the agent told me they know how to do theit job!.
Sep 8, 2019, 7:05 am
#1146
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
A workaround to dealing with an incompetent agent would be to break down into pieces they can handle. Try not feeding them the individual flights if they do not know how to check married segment availability. Ask for flights from SGN-ORD (not mentioning the transfer in HKG) on Cathay Pacific and let them find those flights and put them on hold. Then, ask them to check for availability ORD-TUL and let them find that and ask them to add that flight to your held SGN-ORD. It shouldn't be this hard but it appears many agents just don't have the skill they should these days.
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/Auto-OW/Unknown]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
THU 30 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 772 SGN 06:20 HKG 10:00 0 FS- CS+
-> CX 806 HKG 11:35 ORD 13:40 0 FS- CS+
-> AA 3611 ORD 20:30 TUL 22:25 0 FS- CS+
[KVS Tool 9.4.4/Diamond - Awards/QF-OneWorld/Auto-OW/Unknown]
SGN Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
TUL Tulsa Intl OK US [KTUL]
THU 30 Jul 2020 2 Seats
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 772 SGN 06:20 HKG 10:00 0 FS- CS+
-> CX 806 HKG 11:35 ORD 13:40 0 FS- CS+
-> AA 3611 ORD 20:30 TUL 22:25 0 FS- CS+
https://www.flyertalk.com/forum/glos...tterSelected=H
Hang Up and Call Again.
Sep 8, 2019, 7:36 am
#1147
Join Date: Sep 2012
Posts: 134
I wil try the workaround now . Thanks. This has been very frustrating!
Sep 8, 2019, 1:23 pm
#1148
Join Date: Sep 2012
Posts: 134
Wow I finally talked to an agent who was able to find 3 business seats on the same day for three of us! Thanks so much. First she could not see anything, then I kept repeating "married segments", she said yes she was looking for the whole trip from SGN to TUL and could not see anything. I then asked her just looked from SGN to ORD and voila she saw it the whole trip somehow. All I can say wow wow. I did not have this issue the past three years when the agen could find it immediately. Somehow, she mentioned the term "direct sale" from her end for "married segment". Thanks so much again.
Sep 8, 2019, 1:27 pm
#1149
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Wow I finally talked to an agent who was able to find 3 business seats on the same day for three of us! Thanks so much. First she could not see anything, then I kept repeating "married segments", she said yes she was looking for the whole trip from SGN to TUL and could not see anything. I then asked her just looked from SGN to ORD and voila she saw it the whole trip somehow. All I can say wow wow. I did not have this issue the past three years when the agen could find it immediately. Somehow, she mentioned the term "direct sale" from her end for "married segment". Thanks so much again.
It is good and it is bad. It is good you can still get awards if you know how to look and are persistent. It is bad that the tools and agent training are so low that many cannot find simple awards.
Sep 8, 2019, 1:38 pm
#1150
Join Date: Sep 2012
Posts: 134
I still scratch my head why I suddenly had this issue this year although was done now. I called AA about the same time in the past three years to get these seats and the agents found them within one or two minutes. The next frustrating part will be waiting forever for Cathay to issue the tickets because of maybe middle name is missing etc.
Sep 8, 2019, 2:14 pm
#1151
Join Date: Jul 2004
Posts: 4,541
I still scratch my head why I suddenly had this issue this year although was done now. I called AA about the same time in the past three years to get these seats and the agents found them within one or two minutes. The next frustrating part will be waiting forever for Cathay to issue the tickets because of maybe middle name is missing etc.
Sep 8, 2019, 2:25 pm
#1152
Join Date: Sep 2012
Posts: 134
Good to hear!
Edit: I just got my reservation with CX ticketed in 24 hours for the first time!
Edit: I just got my reservation with CX ticketed in 24 hours for the first time!
Last edited by anneok; Sep 10, 2019 at 8:19 am
Sep 12, 2019, 11:22 am
#1153
Join Date: Jul 2018
Posts: 41
Does anyone know how a CX schedule change cancellation months in advance works if you are on an AA award ticket?
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
Sep 12, 2019, 11:43 am
#1154
Join Date: Oct 2002
Posts: 1,701
Give it time. Once cx sends though a cancellation they will probably send through an alternative. If they don’t or u don’t like the alternative then AA can with CX.
You can't do anything until CX cancels ur flight — unless there is availability on another flight u want.
until
You can't do anything until CX cancels ur flight — unless there is availability on another flight u want.
until
Does anyone know how a CX schedule change cancellation months in advance works if you are on an AA award ticket?
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
Sep 12, 2019, 11:46 am
#1155
Join Date: Jul 2004
Posts: 4,541
Does anyone know how a CX schedule change cancellation months in advance works if you are on an AA award ticket?
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
Specifically, I'm on a JFK-HKG flight in Feb 2020 that no longer accepts reservations (and looks to be getting cancelled, though not official yet). What is going to happen here? Will I be re-booked on the best JFK-HKG alternative (likely through YVR, as it was the midnight departure from JFK - even if there is no award space showing currently), or will this get cancelled/refunded?
If re-booked, does anyone have any insight into how much of a hassle this is going to be? I'm imagining many calls with AA and CX, and with both constantly saying to call the other.
While still not ideal, I'd much rather be re-booked than refunded. My thought is that, at this point, I'm a ticketed passenger - so award space should no longer matter. But I know the fact that it is a partner award booking will certainly complicate this.
My suggestion is DON'T WAIT. Rather than be at the mercy of CX and AA, why not try and make a change now? Start by checking dates that bracket your original flight. Include BOS (similar departure time as CX845). Check IAD. Check west coast. Granted, J/F may be gone, so this could be an exercise in futility.
Anything else is speculation on my part. But I'd much rather take control of the situation (if possible) than be at the whim of CX. Have you called CX res to see if they're handling the reservation?
I'd consider this a crisis, but then again, I worry about stuff like this.
Jamie