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AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

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Old Aug 16, 2015, 4:52 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
Please edit or add information to this wiki as necessary.

Quick Links
PHX Links
Official Website of Phoenix Sky Harbor International Airport
PHX Sky Harbor: Frequently Asked Questions pages(Dining, shops, parking, art, museum)
Link to archived posts 2009-2013.This is to give travelers an idea how to navigate through PHX (locals call it "Sky Harbor").

NOTE: There are an increasing number of flights arriving at Phoenix/Mesa Gateway airport (the former Williams Air Force Base). This is NOT PHX/Sky Harbor. Typically Allegiant and charter flights will arrive/depart from Gateway. Official Website of Phoenix-Mesa/Gateway Airport.

PHX Terminal 4 - AA uses the four concourses shown as "A" and "B"
The terminal map website is PHX T4 Map It includes terminal maps plus shops and restaurants by terminal.


AA in PHX
AA operates flights out of Terminal 4 (also called the Barry Goldwater Terminal), concourses A and B (basically the North side of T4). There are four concourses on the north side of terminal 4. The west two are the A concourses, and the east two are the B concourses. They are served by the A and B security checkpoints respectively.

The A and B concourses are divided into low and high, based on the gate numbers. The low A and B gates are directly across from the the security checkpoints. The high A and B require a trip down a walkway.
  • Low A: Gates A1-A14
  • High A: Gates A15-A30
  • Low B: Gates B1-B14
  • High B: Gates B15-B28

General Rules for Gates
  • International flights (from Mexico and SJD) will arrive in the High B's area, as do other carrier international flights (BA from LHR) and depart ~B25
  • While international flights (from other than YVR/YYC/YEG/YYZ) park at the high B gates, pax will pass through customs underneath the concourse and must exit outside the B security checkpoint and re-clear security for further flights.
  • Flights from Mexico and Costa Rica will arrive at gates B23-B28 (Gate B22 is about to become an international arrival gate as well) and go down two levels to go through customs, et al, and will deposit outside security checkpoint B. Giving yourself an average of 45 min just to get from off the plane to the checkpoint is a good estimate. If your flight arrived at the same time as British Airways add another 30 min to that estimate.
  • Eagle operated flights will depart only from Gates B1, B3, B5, B7, B9, B15, B16, B17, B18, B19, B20, B21, B22, and sometimes B24.
  • Early and late night flights (first bank in the AM and red eyes to PHL, CLT, JFK, BOS, etc), usually leave from the low A concourse, gates 1-14 (more likely the end of that 10-14)
  • Note some gates are close to each other and announcements can be confusing due to their proximity.

Check-in
At PHX, you must be checked in:
  • At least 45 minutes before scheduled departure, for flights within the United States
  • At least 60 minutes before scheduled departure, for flights to airports outside of the United States
American Airlines has check-in on the North side of the check-in level of T4 (across from Southwest).
  • AA Executive Platinum / oneworld Emeralds Elites can use the First Class check-in, located towards the middle of the check-in level (note: it is sometimes faster to use the non-elite kiosk area)
  • Non-elites have options of the main full-service ticketing line, or using one of the many kiosks towards the West end of the ticketing level (under the A concourse)
  • If you've done online check-in, there is a desk on the right side of the kiosks that can do bags only (however, I've found it sometimes easier to just use a regular kiosk)
  • International travel has its own check-in, toward the East side of the check-in level, marked by balloons
  • Group travel also has its own marked check-in at the far East side of the check-in level
  • There are also kiosks by every security check point (very convenient for checked baggage free travelers)

Security
Security wait times can vary widely both by time/day and by concourse. Generally, wait times seem to be longer at the B gates, but that is my personal experience.
AA has priority lines at both of the A and B security checkpoints in T4. Some days, it could be a wash or even longer, while others it can save a considerable amount of time. Personally, as a AA elite, I've never had to wait more than 5 minutes.
If non-elite, waits vary considerably. Ig is possible to wait for 45+ minutes.


Connection Times
Domestic Connections
  • MCT Domestic AA to AA is 0:25, AAdomestic to AA or AY is 0:25. A reasonable 45 minute scheduled connection time should be sufficient for domestic connections (ie: SFO-PHX-BOS or ORD-PHX-MRY)
  • STANDARD.D/D...D/I...I/D...I/I.
    ONLINE 1.00 1.00 1.00 1.00
    OFFLINE 1.00 1.00 1.00 1.00
    ** OR * ARE ALL
    AA-AA ID 1.30 FLT 6100 - 6779 - FLT 1 - 6099
    AA-AA ID .25 CANADA - ALL
    AA-AA ID 1.00
    AA-** ID 2.30

Connecting flight info monitors can be found at the start of each concourse, except for the High B concourse, then also at the following locations -
High A concourse: in front of gates A19, A23 & A24;
Low A concourse: in front of gates A3, A5, above the payphones between A8 & A10;
Low B concourse: in front of gates B3, B5, B10;
High B concourse: across from the Cinnabon, in front of gates B19 & B21.

It takes an average of 5 minutes to walk the length of a concourse, ie: from Gate A17 down to Gate A30, etc. If you are going from one concourse to another it takes 5 minutes if you just sit on the moving sidewalks and let the machine haul you (sometimes out for repair). So to get from Gate A30 to: Gate A13 would take about 15 min; to Gate B13 - 20 min and to Gate B28 - 30 min. Walking on the moving sidewalks will cut the time down by about 40%. Just remember - when on the moving sidewalks, in the USA we stand on the right, walk on the left and if you look down on the start platform of each one you will see images reminding you that NO strollers, wheelchairs or baggage trollies are allowed on the moving sidewalks.

Passenger Assistance Counters can be found next to Gates A19, A4, B4 and B19.


Baggage Storage
"Unfortunately, due to federal security restrictions imposed by the Transportation Security Administration, we do not offer any storage at the airport. We recommend that you check with the airline you are flying to see how early you can check in your luggage or other items.”


Transportation
Parking
PHX-Sky Harbor Airport operates long-term parking (East and West economy lots) as well as in-terminal parking. More info here
However, it is becoming more common to use off-airport parking. There are several companies including (but not limited to): PreFlight, FastTrack, and Parking Spot. Discounts abound, and it can be less for covered parking off-airport than non-covered in an economy lot.

Rental Cars
PHX Airport Rental Cars
There is a single airport rental car center located about 3 miles West of the airport. A single shuttle makes rounds from the terminals to the center.
Note: you may save some money (could be rather significant) if you rent from an off-airport location. With the Phoenix light rail, it may be possible to take the rail and/or have them pick you up. Alternatively, some hotels (especially resorts) have a car rental desk on-site.

Taxi
Taxi – a minimum $15 to leave the airport (others, help me out).

Public Transportation
Bus & Light Rail information and Schedules
PHX Sky Train connects the terminals, economy parking, the rental car center, and the light rail.


Food, Drinks & Lounges
Where to Eat
Inside Security
Low A Concourse has Modern Burger, Olive & Ivy and Panda Express; table service is at Blanco Tacos & Tequila.
High A Concourse has Delux, Humble Pie Pizza and Pei Wei; table service is at Four Peaks Brewery.
Low B Concourse has Burger King, Carvel, Pizza Hut, Quizzno's, and Starbucks; table service at The Roadhouse 66.
High B Concourse has Cinabonn, Kokopelli Deli, TCBY, Pretzel Yetzel, Pizza Hut; table service at the Home Turf. Outside Security If one has sufficient time between connecting flights or before a flight, the food selection, variety and quality is far superior outside of security than inside it. The area outside of security at gate level has undergone major renovations over the past few years.

Coffee
There is one Starbucks in PHX AA Terminal area, in High B. Peets is just off of the moving walkway as you approach the High A side.


Any other recommendations?
Lounges
Admirals Club
There are three lounges in PHX, one each in the low A and low B, and one in the high A area. Unless you have a flight from nearby, I would recommend NOT using the High A lounge; it is small and can get extremely crowded. From personal experience, the B lounge is generally not as busy as the others. (Note: check the LOUNGE DASHBOARD for information about lounge closures for refurbishment.)

Other Lounges
The Centurion Lounge is located across from Gate B21 and open 9AM to 7PM. Must be an American Express Platinum card holder to enter.
The Escape Lounge is also located across from Gate B21 and is open 8AM to 8PM. American Express Platinum card holders get free access, $40/day fee prebooked, $45/day walk-up fee.

Shower Facilities
"We do have very limited shower facilities. In Terminal 4 on the east end of Level 1 (baggage claim), the ladies and men's restrooms each have one shower stall. There is no fee for the use of these stalls. These are the only public showers in the Airport. All of our family restrooms have showers, but they are not intended for use by the general public. They are for people with special needs or passengers who are traveling with small children who have an unexpected need for shower facilities."

The "family restroom" with shower in T4 is located next to the men's room across from Gate A17; as mentioned, this restroom is not intended for general public use other than as noted.


Miscellaneous
Services
  • There is a Currency Exchange cart near Cinnabon, next to Gate B15, on the high B concourse. It has limited hours.
  • Shoe Shine Stand are located next to Gates A17 and B15.
  • The Duty Free store can be found next to Gate B17.

Other Airlines/Changing Terminals
Southwest, British Airways, AeroMexico all share T4 with American Airlines. It can be challenging getting from a high A gate to the new WN D gates behind security; there is a bridge from the high B area that connects with C (Southwest's area).
Other airlines/terminals:
Terminal 2: United (with a United Club) and others are in the 'old' terminal (there is no longer a T1).
T2 info
Terminal 3: T3 info
Getting between the terminals can be a chore. You must first exit security, then take the Sky Train between Terminals 3 and 4. There is a walkway between Terminals 2 and 3. Just follow the signs.

Wireless Internet
"Free Wi-Fi is provided in all terminals on both sides of security, in retail and restaurant areas and near the gates. Laptops or other devices configured to operate in a wireless mode will automatically connect to the Internet when powered up near the shops and gates."


Layover Q&A
Do I have time to go into town?If your layover is more than three hours (and I’m sure this is debatable), you may have time for a quick trip into the city.

What to do in town? How do I get there?
Downtown Tempe/Mill Ave

See: US Airways HQ (company store open to public), Tempe Town Lake (boat rentals, fishing, walk/run paths), 'A' Mountain (an easy climb), as well as a multitude of restaurants, bars, shops....oh and don't forget ASU, including Sun Devil Stadium
Eat: House of Tricks, Culinary Dropout
Go: Easy via PHX Sky Train to light rail, rail to either Mill Ave or Stadium stops. Rail cost is currently $2.00 each way/$4.00 for All-Day pass.

Downtown Phoenix

See: The Arizona Center, Chase Field (where the Diamondbacks play, but most locals still call it, "BOB"), Talking Stick Resort Arena (where the Phoenix Suns play, but most locals still call it, "AWA" or, "America West Arena")
Eat: Pizzaria Bianco (the 'best' pizza in the USA), Hard Rock Cafe, Alice Cooperstown, Arrogant Butcher, Durant's
Go: Although it is possible to take the rail, the easiest way is cab. Bus also goes, depending on day of week/time of day.

Old Town Scottsdale

See: Fashion Square Mall, art galleries, restaurants, shops
Go: Easiest by cab. Possible by bus (with connection).

Phoenix Zoo/Botanical Gardens

Possible via PHX Sky Train to rail (stop Priest/Washington) to bus or about a mile walk from rail. Easiest via cab.

Biltmore Shopping Center

Outdoor shopping mall, many shops and restaurants. Possible via bus (with connection), easiest by cab.

Is the Phoenix area safe?
In a word, yes. If you are going during daylight hours and are headed to any of the tourist locations you’ll be fine. Areas such as South Phoenix “may” be risky.

If you are going at night, the same areas that are safe during the day should be okay at night.

Can I get from PHX to Tucson? How long will it take and how expensive will it be?
With no traffic, driving from PHX to Tucson is roughly 2 hours. Although you will be traveling on a heavily used section of I-10, traffic usually moves. That said, if there is an accident, chaos and scrambling for any alternate (of which there are few) will happen. Rush hour will also impact this drive. The two cities seem to be growing closer and closer together. There is a rest stop about 15 miles past the Phoenix area. Casa Grande and Eloy also make good pit stops along the route.
{anyone have info on public transit}

Can I get from PHX to Sedona/Flagstaff/the Grand Canyon? How long will it take?
With no traffic, driving from PHX to points north is an extremely scenic drive. The I-17 has some nice climbs/downhills and it should be about 1-1/2 hour to Camp Verde (Verde Valley), a great place to stop. From there--
Flagstaff, another hour (about 2-1/2 to 3 hours total).
Sedona, around 30-45 minutes (the AZ-179 has been under construction for years it seems), about 2 to 2-1/2 hours total
Grand Canyon--you have 2 choices, go through Flagstaff or take the I-40 West and through Williams. Nothing against Williams, but I find the Flagstaff route nicer (and more options for stopping). Plan for 4-5 hours from PHX to the South Entrance, or 5-6 hours to the East Entrance (a bit further but worth the effort during busy periods).
{anyone have info on public transit}

Can I get from PHX to Las Vegas, Los Angeles, San Diego? What are my options?
While it certainly is possible to drive between PHX and these areas (many in the PHX area do it daily), once outside the PHX area, drives can be long, through vast stretches of nothingness. Flights from PHX to these areas are usually about 1 hour (-v- 5+ hours driving) and rather reasonable in price. For trips to Vegas, Hoover Dam crossing can add 30+ minutes to the drive.

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If you have other ideas for this kind of thread, please let me know or please add your information or updates.

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AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

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Old Nov 16, 2015, 8:30 am
  #151  
 
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Used PHX in and out last week as a destination (thus not connecting through it but rather DFW) and found it to be well laid out. Sprawling, as expected in airports with plenty of land available, and an excellent (former USAir) AC. But definitely agree on the equipment. The F seats on the 321s are held together with gaffer's tape. I've gotten some like that at CLT, too. I didn't follow the logistics of the merger that closely but it looks as through AA inherited a lot of old metal.
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Old Nov 16, 2015, 9:00 am
  #152  
 
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Excellent AC? Are you referring to one of the closet-sized ones, or did the other reopen?
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Old Nov 16, 2015, 9:07 am
  #153  
 
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Almost every flight through PHX for me has been 36-45 minutes connection on paper but almost every flight has been early. But it can bite you too. Last Friday we arrived about 30 minutes early from ORD, sat for almost 40 minutes waiting for a gate. It looked like a traffic jam on the tarmac. So my 36 minute connection looked like 26, wasn't totally worried as we were arriving in A11 and my OAK flight left from A4. That flight had also been stuck in that traffic jam, so it was late.

Originally Posted by arlflyer
Excellent AC? Are you referring to one of the closet-sized ones, or did the other reopen?
Only the two small ACs are open in the high A and low B gates. Both of these can get very crowed. The large AC in the low A gates isn't suppose to re-open until Christmas this year.
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Old Nov 16, 2015, 9:13 am
  #154  
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Poor PHX experience this weekend:

Landed 40 mins early and had to wait 35 mins for our gate
Such a crowded and disgusting airport terminal
5 min line just to check in to the AC
Can't find a seat once in the AC
"interesting" demographic of people that seemed like they haven't been on vacation in years (never seen people doing tequila shots in the AC before)
Went to gate for connection at T minus 30 and they're already on group 3
Barely found overhead space in First Class

Left me missing DFW/ORD
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Old Nov 16, 2015, 9:22 am
  #155  
 
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I am currently very torn about flying out of OAK, which means having to go through PHX or flying out of SFO and having to deal with road traffic when coming back on Fridays.

OAK is 10 minutes away from my house, but:
- TSA Pre often not open at 5am or just gets stuffed into long line with regular travelers
- Have to go through PHX, which often enough involves walking long distances
- Having old LUS planes (last flight Friday I refused to sit on the seat cushion until they replaced it, as it was that dirty)
- Often tight connections, missed on flight this year because of it, so I count myself lucky there

SFO takes about 35 minutes plus parking shuttle on Sunday but:
- Coming back on Fridays in the middle of the day usual still means 2+ hours from landing to get home due to parking shuttle (15 minutes) and road traffic (1.5 hours or more).

SFO has better planes, I like the 737-800 seats better, although most aren't the new ones with seat back entertainment.
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Old Nov 16, 2015, 11:45 am
  #156  
 
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I've done tight connects at PHX. Usually the weather there is rather benign, so its often doable. There are misses however.....

Made a 30 minute connection last year at Christmas going from the "high" As to the "high" Bs.
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Old Nov 16, 2015, 12:19 pm
  #157  
ont
 
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I wouldn't risk it, especially if you're planning to request upgrade on PHX-DCA.

If you misconnect, you'll likely end up in E- middle seat in the last row by the lavs on the next flight (if any seats are available at all), and PHX-DCA is a LONG flight. . .
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Old Nov 16, 2015, 12:27 pm
  #158  
 
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That route used to be a very, very difficult upgrade. A lot of paid F on DCA-PHX pairings.

Afternoon and evening flights are usually all 752s - usually planes out of Hawaii so its going to be 14F up front.
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Old Nov 16, 2015, 1:25 pm
  #159  
ont
 
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Originally Posted by IADCAflyer
That route used to be a very, very difficult upgrade. A lot of paid F on DCA-PHX pairings.

Afternoon and evening flights are usually all 752s - usually planes out of Hawaii so its going to be 14F up front.
It is difficult, but seeing that the OP is plat, I'm assuming he can get good coach seats in advance. F (if upgraded) or a good coach seat beats an E- middle seat by the lavs.
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Old Nov 16, 2015, 8:42 pm
  #160  
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Originally Posted by ont
It is difficult, but seeing that the OP is plat, I'm assuming he can get good coach seats in advance. F (if upgraded) or a good coach seat beats an E- middle seat by the lavs.
Right, it will be so difficult to upgrades into First Class. Because the First Class is full. You can't have First Class. You have stay in economy class. You must accept it.
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Old Nov 17, 2015, 12:06 pm
  #161  
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Originally Posted by Danwriter
Used PHX in and out last week as a destination (thus not connecting through it but rather DFW) and found it to be well laid out. Sprawling, as expected in airports with plenty of land available, and an excellent (former USAir) AC. But definitely agree on the equipment. The F seats on the 321s are held together with gaffer's tape. I've gotten some like that at CLT, too. I didn't follow the logistics of the merger that closely but it looks as through AA inherited a lot of old metal.
There's been plenty of chatter about the expansion of PHX here in the metro area nearly as long as I've lived here. It is landlocked, and expansion of the current site is rather limited.

They really need a 4th runway, and the city had researched buying land just north of the existing airport property, but Honeywell and the greyhound racetrack/swap meet haven't been too keen on relocating.

There's been some discussion of abandoning Sky Harbor and doing something similar to Denver, and putting a brand new airport near Casa Grande. There would be plenty of land, but it would be a haul to downtown PHX, and a major PITA for those on the west side of town.
This would also draw down traffic to TUS, as Casa Grande wouldn't be much further to some than the drive to TUS.



As for the current state of PHX, the rumor is that T2 will get torn down. There's been rumors of temporarily moving those airlines (UA, AS, and maybe some others) to T3, then doing a rebuild of T2.

But the way it stands right now, everyone seems to want to be in T4. I don't see any really major, long-term improvements to T4 until the whole T2-T3 situation is fixed.
When I first moved to AZ in 1995, T4 seemed quite modern...but it hasn't been kept up as well as other airports.

Much (well about half) of T4 is a relic of America West at its heyday (and the other half Southwest). The lounges were built as America West lounges, converted to US Airways lounges (US Air was gone before the HP-US merger), and are now converting yet again.
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Old Nov 17, 2015, 12:23 pm
  #162  
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Terminal 3 is in the midst of a 3 stage $590M remodel to be completed in 2020...with terminal 2 likely to be torn down. This was scaled back from the original $2B renovation plan hatched during the boom which luckily was never started.

I think the chances of PHX ever being relocated are zero.

Originally Posted by aztimm
There's been plenty of chatter about the expansion of PHX here in the metro area nearly as long as I've lived here. It is landlocked, and expansion of the current site is rather limited.

They really need a 4th runway, and the city had researched buying land just north of the existing airport property, but Honeywell and the greyhound racetrack/swap meet haven't been too keen on relocating.

There's been some discussion of abandoning Sky Harbor and doing something similar to Denver, and putting a brand new airport near Casa Grande. There would be plenty of land, but it would be a haul to downtown PHX, and a major PITA for those on the west side of town.
This would also draw down traffic to TUS, as Casa Grande wouldn't be much further to some than the drive to TUS.



As for the current state of PHX, the rumor is that T2 will get torn down. There's been rumors of temporarily moving those airlines (UA, AS, and maybe some others) to T3, then doing a rebuild of T2.

But the way it stands right now, everyone seems to want to be in T4. I don't see any really major, long-term improvements to T4 until the whole T2-T3 situation is fixed.
When I first moved to AZ in 1995, T4 seemed quite modern...but it hasn't been kept up as well as other airports.

Much (well about half) of T4 is a relic of America West at its heyday (and the other half Southwest). The lounges were built as America West lounges, converted to US Airways lounges (US Air was gone before the HP-US merger), and are now converting yet again.
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Old Nov 17, 2015, 1:40 pm
  #163  
 
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Terminal 4 is also getting some changes right now, the high A gates they are replacing the flooring right now and some of the toilets are being refinished I think.

One thing they at least need to do in the T4 A and B piers is fix the seats, esp at the end of high A and low A/B, where you have 7 gates and maybe seats for 4 flights worth, many of them in very bad condition.
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Old Nov 17, 2015, 5:27 pm
  #164  
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I went to ASU from 2003-2007 and there were rumors of T2 being torn down as early as my Sophomore year. I'll believe it when I see it.
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Old Nov 17, 2015, 7:42 pm
  #165  
 
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Interesting change - I was met at the gate for 2 incoming PHX flights by CK Agents.... first meet n greet I have gotten at a LUS hub (been a while since I have gotten it at a LAA hub as well... ORD is the only consistent).
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