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-   -   GUIDE: CLT / Charlotte Douglas Airport - MCT, Connection, etc. (https://www.flyertalk.com/forum/american-airlines-aadvantage/960664-guide-clt-charlotte-douglas-airport-mct-connection-etc.html)

BoeingBoy Apr 11, 2014 12:00 am

What time of day? If you catch the afternoon TATL arrivals or last inbounds from the Caribbean/L America it could be a little tight - a lot of people are clearing ICE at those periods - but otherwise it should be ok.

Jim

GrjApp Apr 25, 2014 7:39 pm

So today they had a new approach road to the terminal and more importantly the daily lot. It was generally pretty quick and straightforward to head to the daily lot from Billy Graham Pkwy. That approach is now closed at the light before you get to the deck and all traffic had to turn right, go a block past the longterm lots and then left towards the terminal. Little Rock Rd I think.

That in itself I can live with, but it means the shuttle to the terminal now has to backtrack past the long term lots to get to the terminal. You might as well park in longterm then. I don't know if this is a permanent closure or not, I really hope not.

The day one can walk to the terminal again fom the daily lot can't come fast enough.

On the plus side though, the preferred checkpoint C was guarded and the line was really short. You could also do pre-check there, although the ID check was shared, but it didn't matter much. This was the first time I've seen them do pre-check there as well since they turned the whole checkpoint into preferred only.

gottigotti Apr 26, 2014 7:14 am

Having flown out of CLT twice this week, the new approach / road work is a DISASTER. The signage is terrible, and the promised extra staff to direct traffic were non-existent.

On Thursday AM curbside valet was closed and was told to circle the terminal. The only problem with that is that the typical route around the daily lots is now closed and you have to go all the way out to little rock road. You might as well park at Long-Term or Biz Valet at that point.

Yesterday on return, the daily lot buses were few and far between, namely because they have to circle all the way back to Little Rock Road.

Traffic was backed up everywhere.

LEAVE EXTRA TIME FOR NOW IF DRIVING TO CLT. The airport has really screwed this up.

coachrowsey Apr 26, 2014 12:35 pm

CLT airport a new adventure daily :D

joeyE Apr 26, 2014 3:29 pm


Originally Posted by gottigotti (Post 22764418)

Traffic was backed up everywhere.

LEAVE EXTRA TIME FOR NOW IF DRIVING TO CLT. The airport has really screwed this up.

How exactly did they screw this up? They anticipated every delay, and used every conventional and social media to warn all travelers to arrive extra early, expect delays, and monitor the signage. When you perform heavy construction in a small land-constricted area like the airport, everyone has to get delayed. No one is above it, and I can't see what else they could have done....

iztok Apr 26, 2014 3:49 pm


Originally Posted by gottigotti (Post 22764418)
The airport has really screwed this up.

What would have you done? Area is VERY limited and construction has to be done to fix the growth issue. Not like you can magically teleport to the gate.

Use something like Business Valet or other park service down the road near the interstate and your problem will go away. On the second thought, maybe don't use the former as it is getting crowded as it is.

SDQBound Apr 28, 2014 9:34 am

I was flying CLT-CDG yesterday and I was a little bit surprised about how unorganized and tedious the boarding process was. After spending some time at the Lounge, I arrived at the gate when Business Class was boarding so I joined the queue. I was turned away by a lady who was checking boarding passes and asked me to have my Passport verified. I showed her my DOCS OK mark on my BP, but she said it wasn't valid and that every single passport had to be verified by the gate agent. Looks like they announced this while I was in the lounge, so the line at the podium was very long, took around 10 minutes as most passengers were completing the process.
When I was done, I was sent over to the General boarding line, as, for some reason, the Priority line was CLOSED! Asked the same lady who turned me away and she was reluctant to let me and other Business Class passengers board through the Priority Line. In the end, another gate agent stopped the general line and allowed us to cut in front.

Is this document re-verification a standard procedure at CLT?

ubernostrum Apr 28, 2014 9:39 am


Originally Posted by B7e7US (Post 22773843)
Is this document re-verification a standard procedure at CLT?

It is a standard procedure, and not just at CLT. On an international itinerary, you will have a document check at the gate for whichever segment actually crosses the border. You'll have to do that regardless of whether you presented your passport to an agent on an earlier segment.

There are two reasons for this: because they want to make sure you can legally enter the country you're traveling to (hence, for example, you'll be turned away from a flight to Brazil if you don't have a visa), and because the US has a documentation requirement for exiting the country.

SDQBound Apr 28, 2014 1:13 pm


Originally Posted by ubernostrum (Post 22773867)
It is a standard procedure, and not just at CLT. On an international itinerary, you will have a document check at the gate for whichever segment actually crosses the border. You'll have to do that regardless of whether you presented your passport to an agent on an earlier segment.

There are two reasons for this: because they want to make sure you can legally enter the country you're traveling to (hence, for example, you'll be turned away from a flight to Brazil if you don't have a visa), and because the US has a documentation requirement for exiting the country.

Other carriers (at least AA, DL, AF, BA, KL) will just verify your passport while scanning your BP during boarding. This is the first time I've seen that you need to go to the podium before being able to have your BP scanned. This is why I asked if this was a standard procedure at CLT, since I've never seen it done that way.

gj83 Apr 28, 2014 1:17 pm


Originally Posted by B7e7US (Post 22775202)
Other carriers (at least AA, DL, AF, BA, KL) will just verify your passport while scanning your BP during boarding. This is the first time I've seen that you need to go to the podium before being able to have your BP scanned. This is why I asked if this was a standard procedure at CLT, since I've never seen it done that way.

This has always been my experience with US at CLT. I forget what LH did when I flew them. I agree that it is usually done at boarding with any other carrier and I've never flown internationally on US from any other gateway, but every time from CLT I've had to visit the podium before boarding.

DCdeacon Apr 28, 2014 2:40 pm


Originally Posted by gottigotti (Post 22764418)
Having flown out of CLT twice this week, the new approach / road work is a DISASTER. The signage is terrible, and the promised extra staff to direct traffic were non-existent.

On Thursday AM curbside valet was closed and was told to circle the terminal. The only problem with that is that the typical route around the daily lots is now closed and you have to go all the way out to little rock road. You might as well park at Long-Term or Biz Valet at that point.

Yesterday on return, the daily lot buses were few and far between, namely because they have to circle all the way back to Little Rock Road.

Traffic was backed up everywhere.

LEAVE EXTRA TIME FOR NOW IF DRIVING TO CLT. The airport has really screwed this up.

I drove to the terminal at about 5pm yesterday, and actually thought the new traffic pattern was great, at least for someone just being dropped off at departures like I was. Instead of dealing with merging traffic in the curves around the daily decks, the new entry road just put you on a straight-shot towards the terminal - way better.

I did see what appeared to be a super long line of people waiting for shuttles on the bottom level. Especially after they completely close Old Dowd road, it seems like the shuttles are going to have to really make a big loop...not sure how that's going to work from the daily lot.

But I can definitely see long term how this is going to be a huge improvement. I think opening the short term decks at the end of the year will make a big difference, because it will remove all the rental car shuttles from the traffic pattern, as well as decrease passengers on the daily shuttle (since many people are using daily as a short term lot right now). And once the road in front of the terminal is expanded to eight lanes, things will be great (although that's a little way's off).


Originally Posted by B7e7US (Post 22775202)
Other carriers (at least AA, DL, AF, BA, KL) will just verify your passport while scanning your BP during boarding. This is the first time I've seen that you need to go to the podium before being able to have your BP scanned. This is why I asked if this was a standard procedure at CLT, since I've never seen it done that way.

I thought the doc check at the podium was a mandatory thing. I flew UA from IAD and ORD internationally last year, and had to do the same thing - doc check at the podium beforehand, verified upon boarding/scanning the BP.

DCdeacon Apr 28, 2014 2:59 pm


Originally Posted by NYCommuter (Post 22617003)
Looks like the Preferred lane before security is now basically gone, at least on weekends.

There used to be a Preferred lane at the entrance to the C concourse, then it moved over to the A/B entrance, and now it's back at the C concourse; if you're facing the US Airways first class/Preferred ticket counters, it's to the left.

However, the only lane at the C concourse, at least on the past few Sundays when I've flown, is for Preferreds (and first class); there is no "regular" lane. (There are two lanes, but one, which is the old Preferred lane, is closed, and the old "regular" lane, is marked "Preferred" but is open to anyone.)

I've noticed a huge line in that lane- just as long as the regular line at the entrance to the A/B concourses. When I've started to enter, I've noticed the sign saying "Preferred/First Class", and a security person asks, "Are you Preferred or first class?" when I start to enter.

However, the sole lane at the entrance to the C concourse, despite being marked "Preferred", is clearly used by just anyone who wants to use it, since the line is very, very long-much longer than it used to be- and is full of people who don't look like frequent flyers, and since the security person doesn't check boarding passes.

So I have used the D or E security lanes, which are much faster, even though there is no Preferred lane.

So...any way to contact the US station manager and get this situation fixed? The closed lane at the C concourse security entrance should be reopened and made a Preferred lane, as it used to be, or the Preferred lane should be enforced as just for Preferreds.

Thanks.

I feel like this is such a fluid situation. Here's what I observed yesterday, having entered the terminal by B, but ultimately going through E (I was flying out of D):

A: I didn't see A (but assuming it was the normal "open to anyone")

B: Double pre-check lanes, plus a "general" lane

C: Preferred's only, and seemed to be enforced. Line was fairly short, maybe only 12-15 people in the whole checkpoint.

D: Only open to crewmembers/airport staff. This was really weird, because I thought D was the other pre-check checkpoint other than B, so I headed down that way. But every member of the public was turned away - the only people allowed in the whole checkpoint were crew and staff. It was basically empty. Even weirder because isn't there a crewmember access point right in the middle of the terminal, in between the ticket counters?

E: Pre-check (which was pretty empty) and general public. The only downside here is that they were feeding some of the general public into the precheck line (although post-ID check, so it didn't slow things down too much). They don't seem to do this as much at the B pre-check checkpoint.

BoeingBoy Apr 28, 2014 6:54 pm


Originally Posted by DCdeacon (Post 22775793)

D: Only open to crewmembers/airport staff. Even weirder because isn't there a crewmember access point right in the middle of the terminal, in between the ticket counters?

There used to be crewmember only access just to the right of the C checkpoint. Maybe they finally shut it down - every few months there was a warning internal email that it'd be shut down if people didn't stop letting other crewmembers through.

Jim

ubernostrum Apr 28, 2014 9:57 pm


Originally Posted by gj83 (Post 22775226)
This has always been my experience with US at CLT. I forget what LH did when I flew them. I agree that it is usually done at boarding with any other carrier and I've never flown internationally on US from any other gateway, but every time from CLT I've had to visit the podium before boarding.

I've done it at PHL, too, which is why I said "not just CLT".

BoeingBoy Apr 29, 2014 7:37 am

I haven't been out of the country in a few years, but it may be related to US' one agent per flight staffing. Get the Docs Checked stamp prior to beginning boarding so the agent doesn't have to check docs during boarding.

Jim


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