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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

conklaven Sep 22, 2017 3:56 pm


Originally Posted by econometrics (Post 28835691)
Glad you said something about this. I had an outbound that did not post in early July. The inbound did. Didn't notice it until I went back and double-checked.


Just noticed the same thing... How do you get these flights posted? when I go to submit it says that I already got credit for that ticket...

txpenny Sep 23, 2017 4:25 am


Originally Posted by conklaven (Post 28847621)
Just noticed the same thing... How do you get these flights posted? when I go to submit it says that I already got credit for that ticket...

Read a few pages back. I don't know if this was a system-wide issue, but many had the same problem.


Originally Posted by txpenny (Post 28780405)
Yes, many.

See if you were credited the balances of the inbound flights on or around the 17th of August.


aisleorwindow Sep 23, 2017 11:53 am

Any issues using a BXP1 on a reservation with a lap infant on it?

mvoight Sep 24, 2017 12:31 am


Originally Posted by aisleorwindow (Post 28850215)
Any issues using a BXP1 on a reservation with a lap infant on it?

There is no charge for lap infants for domestic flights in any class, so there would not be a charge to upgrade the infant

Max M Sep 24, 2017 10:51 pm

Will BE allow you to book an upgrade award [obviously with required inventory being open] if you don't have the paper cert in hand, if it's been redeemed and the certificate is in transit?

Thanks!

dkc192 Sep 25, 2017 8:49 am


Originally Posted by Max M (Post 28854942)
Will BE allow you to book an upgrade award [obviously with required inventory being open] if you don't have the paper cert in hand, if it's been redeemed and the certificate is in transit?

Thanks!

Based on my recent experiences with a few of these certs, this should be possible. The agent typically asks for the expiration date and for the cert number. You should be able to figure out the expiration date based on the date you ordered/redeemed the cert. As for the cert number, I'm usually at work or otherwise away from home (where the cert is) when calling in to make the request, I tell the agent as such, and I've never encountered any resistance. YMMV though, and if you come across an agent who refuses to apply the cert without you giving him/her the number, you could try HUCA-ing.

strikerr Sep 27, 2017 12:10 pm

Just a quick question about upgrade priority. Where is the upgrade hierarchy does an EXP using a BXP1 cert land? Is it with others using SWUs or does it not matter and ill get upgraded as if I wasn't using anything?

econometrics Sep 27, 2017 12:16 pm


Originally Posted by strikerr (Post 28865523)
Just a quick question about upgrade priority. Where is the upgrade hierarchy does an EXP using a BXP1 cert land? Is it with others using SWUs or does it not matter and ill get upgraded as if I wasn't using anything?

They all have the same priority now - SWU, Miles+Copay, BXP1.

So an EXP with an SWU would not be ahead of or behind an EXP with a BXP1 on the basis of the upgrade instrument being used.

lightbulbs Sep 27, 2017 9:52 pm

Can BE points be requested on flights booked through AA vacations, chase/Amex/Citi rewards, OTAs, or other third parties?

britz Sep 27, 2017 10:27 pm


Originally Posted by lightbulbs (Post 28867572)
Can BE points be requested on flights booked through AA vacations, chase/Amex/Citi rewards, OTAs, or other third parties?

For Chase/Amex/Citi, etc - yes. As long as the flight is operated by a valid carrier you should get credit. I usually do a flight credit request after the fact but I suppose you could call and add your BE number to the reservation ahead of time.

CloudCoder Sep 28, 2017 3:14 am

When your flight is cancelled and you fly on a different carrier instead: can / should you ask Business Extra to post Original Routing Credit ?

50ae Sep 28, 2017 4:16 am

You can do anything but I'd wait until you can get it credited on your AA account first before attempting this.


Originally Posted by CloudCoder (Post 28868259)
When your flight is cancelled and you fly on a different carrier instead: can / should you ask Business Extra to post Original Routing Credit ?


CloudCoder Sep 28, 2017 7:01 am

Because of the July Fiasco (where tickets in July were only partially posted), I decided to go back and audit a year's worth of my Business Extra postings. Wow, the discrepancies are huge. I'm gonna send them a spreadsheet of the missing transactions.

These kinds of transactions are always missing:
  1. If any segment of your ticket is signed over to another carrier (due to IRROPS), the _entire_ ticket is missing from Business Extra
  2. AA Vacations

Also, at first glance, it appears that if you have a schedule change after departure (for example, SDFC on the return trip) then the _entire_ ticket is missing from Business Extra.

I'm glad I did an audit of my past year's activity. 43 segments are missing, which is somewhere around 30 percent of all activity.

britz Sep 28, 2017 8:27 am


Originally Posted by CloudCoder (Post 28868767)

I'm glad I did an audit of my past year's activity. 43 segments are missing, which is somewhere around 30 percent of all activity.

This sounds about right for Business Extra

50ae Sep 28, 2017 8:57 am

OK, I went back and checked July and it is looking like each of my flights is showing way less points than it should. I sent a letter to business extraa and requested they look at it. Is this all I need to do?



Originally Posted by CloudCoder (Post 28868767)
Because of the July Fiasco (where tickets in July were only partially posted), I decided to go back and audit a year's worth of my Business Extra postings. Wow, the discrepancies are huge. I'm gonna send them a spreadsheet of the missing transactions.

These kinds of transactions are always missing:
  1. If any segment of your ticket is signed over to another carrier (due to IRROPS), the _entire_ ticket is missing from Business Extra
  2. AA Vacations

Also, at first glance, it appears that if you have a schedule change after departure (for example, SDFC on the return trip) then the _entire_ ticket is missing from Business Extra.

I'm glad I did an audit of my past year's activity. 43 segments are missing, which is somewhere around 30 percent of all activity.



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