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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

Ty Vil Dec 14, 2023 11:04 am

Since we are down to the wire - any tips for finding plan ahead premium space?

platbrownguy Dec 14, 2023 1:22 pm


Originally Posted by MsEverywhere (Post 35810676)
When does the gifted status expire? I'm considering using my remaining points to extend someone's status but Customer Service said it will expire 3/31/2024.

And does the expiration date depend on how the status was gifted? Last year I gifted status as my Loyalty Points reward.

The website says it's good through 3/31/2025:


AAdvantage Platinum® appointments issued January 1st through August 30th of each year are valid through March 31st of the following year (i.e. Mar. 31, 2024).
AAdvantage Platinum® appointments issued September 1st through December 31st of each year are valid through March 31st of the next calendar year (i.e. Mar. 31, 2025).

worldiswide Dec 14, 2023 3:47 pm

Surprisingly was able to redeem a bxp3 from lhr to ord for next May today. Although it took an hour through chat, the agent was able to update the original reservation on hold to a fare class that I could apply the bxp3..with only a 60 fare change ticket and then apply the upgrade properly. The only thing they could not do was apply the luxury tax for leaving lhr and indicated I would need to pay at the airport. First experience with chat and was pleasantly surprised at the experience.

platbrownguy Dec 14, 2023 4:05 pm


Originally Posted by worldiswide (Post 35822785)
Surprisingly was able to redeem a bxp3 from lhr to ord for next May today. Although it took an hour through chat, the agent was able to update the original reservation on hold to a fare class that I could apply the bxp3..with only a 60 fare change ticket and then apply the upgrade properly. The only thing they could not do was apply the luxury tax for leaving lhr and indicated I would need to pay at the airport. First experience with chat and was pleasantly surprised at the experience.

Make sure the ticket actually gets reissued!

worldiswide Dec 14, 2023 4:06 pm

You are right on that. Will do.

JJeffrey Dec 14, 2023 7:45 pm

Yea, I would make triple sure that the upgrade is actually processed and ticket reissued. Even EXP reps have never been able to deal with Business Extra upgrades or awards so the fact that a chat rep was able to confirm it is surprising to say the least.

platbrownguy Dec 14, 2023 9:08 pm


Originally Posted by JJeffrey (Post 35823237)
Yea, I would make triple sure that the upgrade is actually processed and ticket reissued. Even EXP reps have never been able to deal with Business Extra upgrades or awards so the fact that a chat rep was able to confirm it is surprising to say the least.

+1 to this.

And be very careful because if it isn't properly processed and then IRROPS messes with your flight later, you could very well have the BXP kicked out into the void.

I recently had a situation where I bought J on BOS-LAX, used a BXP1 to upgrade to F. That was on a Saturday, and overnight that night there was a schedule change. So the next day I had been rebooked in regular first class on something like BOS-ORD-LAX (because AA torpedoed BOS-LAX frequencies). No problem, I thought, I'd just call and switch to BOS-JFK-LAX -- but they refused because the BXP1 upgrade hadn't actually been reticketed. Even though I had an email showing "confirmed" neither the EXP desk nor the Business Extra/Meeting Services people would budge. The BXP1 was automatically reinstated as unused in my account (before I even called), as though it had never been redeemed. Super frustrating, eventually availability popped up for a mileage upgrade so I just did that instead.

Used to be my view that these tickets didn't actually get reticketed, but after that experience, there is at least some measure of reticketing that has to happen before the upgrade is truly confirmed. I'd like to think that with LHR it will be like a SWU, there will be a proper email reticketing confirmation. Better get that ASAP.

OneWorldSapphire Dec 17, 2023 12:01 pm


Originally Posted by platbrownguy (Post 35823370)
+1 to this.

And be very careful because if it isn't properly processed and then IRROPS messes with your flight later, you could very well have the BXP kicked out into the void.

I recently had a situation where I bought J on BOS-LAX, used a BXP1 to upgrade to F. That was on a Saturday, and overnight that night there was a schedule change. So the next day I had been rebooked in regular first class on something like BOS-ORD-LAX (because AA torpedoed BOS-LAX frequencies). No problem, I thought, I'd just call and switch to BOS-JFK-LAX -- but they refused because the BXP1 upgrade hadn't actually been reticketed. Even though I had an email showing "confirmed" neither the EXP desk nor the Business Extra/Meeting Services people would budge. The BXP1 was automatically reinstated as unused in my account (before I even called), as though it had never been redeemed. Super frustrating, eventually availability popped up for a mileage upgrade so I just did that instead.

Used to be my view that these tickets didn't actually get reticketed, but after that experience, there is at least some measure of reticketing that has to happen before the upgrade is truly confirmed. I'd like to think that with LHR it will be like a SWU, there will be a proper email reticketing confirmation. Better get that ASAP.


to these points, if the upgrade is done through the business.aa website does the reticket happen automatically and immediately? I applied some through the website, received upgrade confirmation email receipts, but the upgrade certificates themselves look as if they’re still unused and available.

Jonesdds Dec 17, 2023 12:53 pm

So for the new program eligibility has anyone been able to become eligible having already had the Citi Business card? I know the facts state applying for and getting but that would seem ridiculous, leaving current card holders out. I also received not long after the announcement an email which seems to indicate that current card holders would be eligible under that card. Tried to get some info via email and chat feature, chat didn’t even work properly

himomer Dec 17, 2023 2:38 pm


Originally Posted by OneWorldSapphire (Post 35829266)
to these points, if the upgrade is done through the business.aa website does the reticket happen automatically and immediately? I applied some through the website, received upgrade confirmation email receipts, but the upgrade certificates themselves look as if they’re still unused and available.

Looking back at old trips upgraded with BXP1 certificates, I don’t see any ticket reissues like I normally do with systemwides. Never used BE for international upgrades.

worldiswide Dec 17, 2023 2:52 pm


Originally Posted by himomer (Post 35829680)
Looking back at old trips upgraded with BXP1 certificates, I don’t see any ticket reissues like I normally do with systemwides. Never used BE for international upgrades.

i believe thats our experience as well. There is no new ticket number after the bxp3 was applied but I see a business class upgrade ..and seat on the ticket. I printed the receipt as well which shows a ticket number. I appreciate all the skepticism since there seems to be a lot of processing errors with upgrade tickets.

worldiswide Dec 17, 2023 2:53 pm


Originally Posted by himomer (Post 35829680)
Looking back at old trips upgraded with BXP1 certificates, I don’t see any ticket reissues like I normally do with systemwides. Never used BE for international upgrades.

i believe thats our experience as well. There is no new ticket number after the bxp3 was applied but I see a business class upgrade ..and seat on the ticket. I printed the receipt as well which shows a ticket number. I appreciate all the skepticism since there seems to be a lot of processing errors with upgrade tickets.

fotoflyer88 Dec 21, 2023 1:53 pm

I put in for a BXP5 - Gold Status - but its still "PENDING" and the status has not been applied to the nominated person yet. Thoughts?

Flyer_Joe Dec 24, 2023 8:34 pm

Similar question to fotoflyer's, but I put in for BXP8 admiral's club annual membership. Requested and confirmed on 12/14, but it still shows as "pending." FAQ says it should be processed 2-3 days. I was at the club a week after the request and it had not been processed yet. Anyone have any experience with how long this award typically takes to work through their system?

Antarius Dec 24, 2023 8:52 pm

Had a Q on missing points. Flew a mixed AA/BA itinerary, returning a few days before Dec 15th. Only 1 of the 5 segments posted. The flight credit option seems to have been disabled - is there a way to get missing points?


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