Jun 11, 2015, 4:59 pm
Last edit by: Prospero
Earning Elite Qualifying Miles and Dollars, and Award Miles Flying on Cathay Pacific Airways
including earning on upgraded flights, flights between YVR and JFK
link to page on aa.com.
To earn AAdvantage® miles when you fly on Cathay Pacific marketed and operated flights as well as Cathay Pacific codeshare flights operated by oneworld® carriers and affiliates:
On most flights marketed by partner airlines, you earn award miles based on a percentage of the flight distance and the fare class of your ticket. Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.KNOWN ISSUES
AAdvantage Elite members members traveling on Cathay also enjoy:
Additional elite status bonus miles
If you fly CX as an AA codeshare / marketed flight, you will earn as if you were flying on AA.
Cathay Pacific marketed (“codeshare”) flights must be operated by a oneworld® or affiliate airline to earn AAdvantage miles. The ticketing or selling carrier or agent is immaterial to earnings.
It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
Thanks to nkedel.
Also see: https://www.flyertalk.com/forum/amer...-partners.html
Link to archive of older posts
including earning on upgraded flights, flights between YVR and JFK
link to page on aa.com.
To earn AAdvantage® miles when you fly on Cathay Pacific marketed and operated flights as well as Cathay Pacific codeshare flights operated by oneworld® carriers and affiliates:
- Buy an eligible published fare ticket in an eligible booking code
- Fly an eligible route
On most flights marketed by partner airlines, you earn award miles based on a percentage of the flight distance and the fare class of your ticket. Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.KNOWN ISSUES
- Economy fares other than Y, B or H on CX do not earn AAdvantage miles
- B and H only earn fractional (75%) credit on AA
- Upgrades purchased with CX miles may book into ineligible fare classes, causing challenges getting AA to credit the originally purchased fare class (see below)
- there are a few fare classes that CX says do not earn AAdvantage miles, whereas aa.com says they will, as do members reporting their experiences here
- JFK-YVR and YVR-JFK do accrue EQ and miles on eligible fares. JFK-YVR-HKG accrues as if nonstop JFK-HKG.
- Premium Economy fare W on Cathay Pacific will earn an additional 10% class of service bonus with the exception of W fares between Hong Kong and Bangkok, which will not earn a class of service bonus, and Premium Economy R or E, which earn no class of service bonus.
AAdvantage Elite members members traveling on Cathay also enjoy:
Additional elite status bonus miles
If you fly CX as an AA codeshare / marketed flight, you will earn as if you were flying on AA.
Cathay Pacific marketed (“codeshare”) flights must be operated by a oneworld® or affiliate airline to earn AAdvantage miles. The ticketing or selling carrier or agent is immaterial to earnings.
It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
Upgrading to First on Cathay Pacific Airways and U, Z Fare Class Issues
Upgrading a paid Business fare to First on Cathay Pacific Airways puts the flight into fare class "Z", a class that is ineligible for AAdvantage miles accrual (as reflected on the accrual chart) because it is also an award classification for a First Class award.
Upgrading a paid Premium Economy fare to Business puts it into U class, another award fare class that earns no AA miles.
Members have recently reported success at having their upgrades acknowledged as accruing miles, but it may require persistence.
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Upgrading a paid Business fare to First on Cathay Pacific Airways puts the flight into fare class "Z", a class that is ineligible for AAdvantage miles accrual (as reflected on the accrual chart) because it is also an award classification for a First Class award.
Upgrading a paid Premium Economy fare to Business puts it into U class, another award fare class that earns no AA miles.
Members have recently reported success at having their upgrades acknowledged as accruing miles, but it may require persistence.
I had the same issue. I upgraded from Biz to F using Asia Miles, but left my AA number in the reservation.
The outbound flight credited automatically without intervention.
The inbound flight did not credit and I submitted the Missing Mileage Request. That request got denied due to ineligible fare class. All I did was call the ExecPlat desk and ask for AAdvantage Customer Service, who had record of the denied claim. I explained I paid for Biz, upgraded to F, and provided them with my original ticket number (both ticker numbers were on CX stock). Call took about 5 minutes and miles (and EQM/EQP) posted to the account the next day.
The outbound flight credited automatically without intervention.
The inbound flight did not credit and I submitted the Missing Mileage Request. That request got denied due to ineligible fare class. All I did was call the ExecPlat desk and ask for AAdvantage Customer Service, who had record of the denied claim. I explained I paid for Biz, upgraded to F, and provided them with my original ticket number (both ticker numbers were on CX stock). Call took about 5 minutes and miles (and EQM/EQP) posted to the account the next day.
I just wanted to post the conclusion to my saga, that started with the brilliant idea to upgrade two CX flights in February (yes, 4 months ago).
Well, I Fedex'd a letter to the executive's office, which arrived Friday. Today, I received an email from an "executive liason" who said they agreed that "R" to "U" via an upgrade should be mileage earning and manually adjusted my account to receive credit. Account and status now reflects those flights.
So despite certain aagents and lower-level SUPs saying this is CX's problem and to go pound sand, AA actually can do something about it (albit at a higher level than a regular SUP, I assume). By the phrasing of the answer, I would say this isn't a one time exception but rather what is supposed to happen for these flights.
Godspeed to any other souls on this journey.
Well, I Fedex'd a letter to the executive's office, which arrived Friday. Today, I received an email from an "executive liason" who said they agreed that "R" to "U" via an upgrade should be mileage earning and manually adjusted my account to receive credit. Account and status now reflects those flights.
So despite certain aagents and lower-level SUPs saying this is CX's problem and to go pound sand, AA actually can do something about it (albit at a higher level than a regular SUP, I assume). By the phrasing of the answer, I would say this isn't a one time exception but rather what is supposed to happen for these flights.
Godspeed to any other souls on this journey.
Possible snail mail or FedEx to:
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
Also see: https://www.flyertalk.com/forum/amer...-partners.html
Link to archive of older posts
Earning AA AAdvantage Miles /LPs on CX / Cathay (including Upgrade Issues)
Aug 21, 2018, 10:57 am
#91
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Oh, I forgot to mention that I had already submitted a missing mileage request on the AA form online as soon as I realized it wasn't going to credit on Saturday as normal (AA's form somehow recognized my 160 tix number and didn't ask me for flight details as it always does, so I suspect my ticket was already in their system to begin with). This flight posting would bump me into the next status tier, and I mentioned that I had a flight soon (which is true) so I wanted to get it through asap. Maybe that affected my situation. Otherwise, maybe try HUCA?
Aug 21, 2018, 2:10 pm
#92
Join Date: Mar 2015
Location: RBK
Programs: AA EXP
Posts: 128
https://www.aa.com/i18n/travel-info/...ay-pacific.jsp reveals any fare of Premium Economy and above, including Business and First, earn 1.5 EQM per flown mile. Flying as an Aza AA codeshare earns 2 (or even 3 for full J) EQM per mile flown.
Use Great Circle Mapper to calculate distance.
Use Great Circle Mapper to calculate distance.
Aug 24, 2018, 6:07 pm
#94
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
She said sometimes she could see all information by ticket number, and she could post miles manually.
Nov 13, 2018, 11:45 am
#95
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
So I have a booked round trip DFW-SFO-HKG-BKK (long routing I know, but got a deal).
Am I eligible to have the domestic segments operated by AA upgraded complimentary with my Plat Pro (soon to be Ex Plat) status? Also originally the full routing showed up on my AA app and in my account, but after having a forced segment change and a plane change (my premium economy BKK-HKG return is now in 'I' Business) the AA app only shows two of the segments (HKG-SFO-DFW). Should I be worried about his as far as the upgrades go / OW benefits / getting credited to AA?
Am I eligible to have the domestic segments operated by AA upgraded complimentary with my Plat Pro (soon to be Ex Plat) status? Also originally the full routing showed up on my AA app and in my account, but after having a forced segment change and a plane change (my premium economy BKK-HKG return is now in 'I' Business) the AA app only shows two of the segments (HKG-SFO-DFW). Should I be worried about his as far as the upgrades go / OW benefits / getting credited to AA?
Nov 14, 2018, 11:53 am
#96
FlyerTalk Evangelist
Join Date: Jul 2000
Location: in the vicinity of SFO
Programs: AA 2MM (LT-PLT, PPro for this year)
Posts: 19,781
Am I eligible to have the domestic segments operated by AA upgraded complimentary with my Plat Pro (soon to be Ex Plat) status?
Also originally the full routing showed up on my AA app and in my account, but after having a forced segment change and a plane change (my premium economy BKK-HKG return is now in 'I' Business) the AA app only shows two of the segments (HKG-SFO-DFW). Should I be worried about his as far as the upgrades go / OW benefits / getting credited to AA?
I'd call whichever carrier you ticketed through, and make sure you have both the main ticketed record locator and the underlying one, and see if it's been split -- if so they should be able to give you both the split one on the ticketing carrier, and the underlying record for the other carrier.
Depends a little on whether they're ticketed as AA or CX, but mostly, not an issue:
* upgrades - see above, but don't know if they're ticketed as CX. If they're ticketed as AA, and they don't show up in the app, call AA.
* OW benefits - as long as you have your AAdvantage number on the records with the operating carrier, you are good here (and if by some chance it's totally lost, some of them can be done via your AAdvantage card at check-in/boarding/the lounge.) For AA-operated flights, even if CX-ticketed, you should be able to call AA to fix that; for CX segments, that can be handled via the web site.
For CX flights, it is possible the've lost your AAdvantage number on one segment (or on the whole split record): as best I can tell, they assigned per-segment and not per record. It should be trivial if you can get the CX locator (or if you already have it having booked on CX) to go on and re-add it if it's missing. If it's still there on a segment, you should earn normally (and the "I" segment should earn a little more than the original Premium Economy flight.)
Nov 30, 2018, 2:22 am
#97
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Just wanted to share this quick tidbit. I had an ORD-SIN trip a couple months back in Premium Economy (E fare). HKG-SIN had a last minute equipment swap and my fare class was downgraded to L coach fare which was ineligible for earning with AA. I did receive proactive operational upgrade to J but fare class remained L.
Submitted missing mileage request through AA which was rejected by CX in less than a week due to ineligible fare.
Gave AAdvantage CS a call and emailed documentations (ticket receipt, original BP, downgraded BP, etc.) and they resubmitted the request to CX with my documents. Five weeks later the missing segment posted in my account crediting me based on the original ticketed fare class.
I know CX swaps equipment willy nilly on regional routes, so if you run into a similar situation be sure to gather your documents. Getting ORC is possible.
Submitted missing mileage request through AA which was rejected by CX in less than a week due to ineligible fare.
Gave AAdvantage CS a call and emailed documentations (ticket receipt, original BP, downgraded BP, etc.) and they resubmitted the request to CX with my documents. Five weeks later the missing segment posted in my account crediting me based on the original ticketed fare class.
I know CX swaps equipment willy nilly on regional routes, so if you run into a similar situation be sure to gather your documents. Getting ORC is possible.
Dec 6, 2018, 7:03 am
#98
Join Date: Aug 2012
Posts: 467
AA denied mileage credit for Class E Cathay fare
I had a Cathay Pacific flight I purchased in premium economy E and credited to AA. The flight got downgraded to economy because of plane switch but at the counter they reupgraded me to business. I was missing the AA mileage credit and put in a request but was just denied for ineligible booking class. E class that I purchased is eligible. Any idea? This flight puts me over to exec plat so it's extremely important I get the credit. I'm not sure the fare class they upgraded me to, but it was business and the actual paid fare was E. Thanks!
Dec 6, 2018, 7:12 am
#99
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
I had a Cathay Pacific flight I purchased in premium economy E and credited to AA. The flight got downgraded to economy because of plane switch but at the counter they reupgraded me to business. I was missing the AA mileage credit and put in a request but was just denied for ineligible booking class. E class that I purchased is eligible. Any idea? This flight puts me over to exec plat so it's extremely important I get the credit. I'm not sure the fare class they upgraded me to, but it was business and the actual paid fare was E. Thanks!
Dec 6, 2018, 7:31 am
#104
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
A good agent will be able to fix this quickly. From your first post it seemed like you just submitted a missing mileage request online. Definitely call back. Don't even mention the part about getting downgraded originally, just tell them you purchased an E fare and offer to send in receipts, etc.
Dec 6, 2018, 7:34 am
#105
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,672
Make sure you call AAdvantage Customer Service (only open ~8a-8p), NOT AA. 800-882-8880, follow the prompts (let them run all the way through, both times) to get to "You can also say Speak to an AAdvantage Customer Service Representative" then say that.