Jun 13, 2013, 6:55 am
Last edit by: Prospero
Transportation Voucher, "MCO" FAQ
Transportation eVouchers
Link to aa.com eVouchers Terms and Conditions page
Link to aa.com eVoucher page
General Information
Glossary: MCO - Miscellaneous Charges Order
AA issues e-vouchers to those in US 50 states, US Virgin Islands and Puerto Rico as of 28 Nov 2019. Printed green vouchers are still used for those residing elsewhere at this time.
Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).
These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.
Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.
Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)
The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.
FAQ: AA Vouchers
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
- Airfare on American Airlines (inc. American Eagle), codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
- 500-mile domestic upgrade stickers (at the airport only).
- Co-payments for upgrades or reduced mileage awards.
- Excess baggage fees.
- Special handling fees (e.g. checked pets), with a traveling passenger (i.e. not cargo).
- Change fees, provided an additional collection of the fare is also being made.
- In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
- In Switzerland, vouchers are accepted on Q and L class Net fares only.
- In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
- Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 AM - 2:00 AM CT, 7 days a week). In the UK, call 08-45-601-0619 (8:30 AM - 5:00 PM UK time, Monday-Friday).
- Give them the PNR and tell them you would like to apply vouchers.
- They will give you instructions on how to send the vouchers in.
- Pay any balance with a credit card.
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Obsolete posts from 2014-2015 have been archived to: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread.
Older obsolete posts from 2013 and before, can be read in: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.).
Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread
Jun 24, 2020, 11:37 am
#766
Join Date: Jan 2007
Posts: 2,905
E-voucher Refund Question
Cross posted this in the evoucher wiki thread, but didn't get a response...
Question/Advice needed from the experts - my wife and I were each issued a $500 evoucher last September for a trip which we deferred voluntarily by 1 day through the app, by taking AAdvantage of an offer. They have a 1 year expiration, and are set to expire this September. Due to a marked decrease in both business and leisure travel, we have been unable to use them thus far. I was advised by a friendly phone CSR to email Customer Relations directly through the website. They got back to me the next indicating that the expiration dates will not be extended on them, along with a stock apology. Basically SOL. Am I SOL, or is it possible to escalate the matter further? Or is there any other recourse? I appreciate any help or advice, as we'd hate to essentially lose a $1000 credit.
Thanks again!
Question/Advice needed from the experts - my wife and I were each issued a $500 evoucher last September for a trip which we deferred voluntarily by 1 day through the app, by taking AAdvantage of an offer. They have a 1 year expiration, and are set to expire this September. Due to a marked decrease in both business and leisure travel, we have been unable to use them thus far. I was advised by a friendly phone CSR to email Customer Relations directly through the website. They got back to me the next indicating that the expiration dates will not be extended on them, along with a stock apology. Basically SOL. Am I SOL, or is it possible to escalate the matter further? Or is there any other recourse? I appreciate any help or advice, as we'd hate to essentially lose a $1000 credit.
Thanks again!
Jun 24, 2020, 12:17 pm
#767
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,037
Cross posted this in the evoucher wiki thread, but didn't get a response...
Question/Advice needed from the experts - my wife and I were each issued a $500 evoucher last September for a trip which we deferred voluntarily by 1 day through the app, by taking AAdvantage of an offer. They have a 1 year expiration, and are set to expire this September. Due to a marked decrease in both business and leisure travel, we have been unable to use them thus far. I was advised by a friendly phone CSR to email Customer Relations directly through the website. They got back to me the next indicating that the expiration dates will not be extended on them, along with a stock apology. Basically SOL. Am I SOL, or is it possible to escalate the matter further? Or is there any other recourse? I appreciate any help or advice, as we'd hate to essentially lose a $1000 credit.
Thanks again!
Question/Advice needed from the experts - my wife and I were each issued a $500 evoucher last September for a trip which we deferred voluntarily by 1 day through the app, by taking AAdvantage of an offer. They have a 1 year expiration, and are set to expire this September. Due to a marked decrease in both business and leisure travel, we have been unable to use them thus far. I was advised by a friendly phone CSR to email Customer Relations directly through the website. They got back to me the next indicating that the expiration dates will not be extended on them, along with a stock apology. Basically SOL. Am I SOL, or is it possible to escalate the matter further? Or is there any other recourse? I appreciate any help or advice, as we'd hate to essentially lose a $1000 credit.
Thanks again!
Jun 24, 2020, 2:20 pm
#769
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
That would give them a new credit, and cash back for the amount paid over the voucher value
Jun 24, 2020, 4:31 pm
#770
Join Date: May 2002
Location: Arizona
Posts: 5,690
Be very very careful as AA.com has replaced the word refundable with flexible. Flexible is not always fully refundable and you think someone would take American to task for this word switch. There are bigger issues out there right now but this is an easy class action lawsuit in the making.
Jul 1, 2020, 9:36 am
#772
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,318
Be very very careful as AA.com has replaced the word refundable with flexible. Flexible is not always fully refundable and you think someone would take American to task for this word switch. There are bigger issues out there right now but this is an easy class action lawsuit in the making.
I have a $55 remainder on an evoucher expiring at the end of the month. Seems like I could buy a web special for $29, and would get $26 in a new voucher (but I think I lose the $29). Might have bungled by not booking before 7/1?
Last edited by beachfan; Jul 1, 2020 at 10:27 am
Jul 1, 2020, 10:59 am
#773
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,819
So I now have three cancellation vouchers in my name. Lets say one voucher is $500. If my son and I go on a trip to Florida and the combined airfare is $500, can I use the $500 voucher to cover the entire itinerary for both people or just my portion of the itinerary?
Jul 6, 2020, 7:45 am
#774
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
Just a heads up, I sent a paper voucher to Pensacola and two weeks later, it got returned to sender by USPS. Called an agent and they are to be mailed to Ft Worth now.
American Airlines
1 Skyview Drive MD8A701
Fort Worth, TX 76155
American Airlines
1 Skyview Drive MD8A701
Fort Worth, TX 76155
Jul 6, 2020, 3:32 pm
#775
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
If this is the new thing then this should be put into the wiki for this page. Thanks for the update!
Jul 7, 2020, 10:34 am
#776
Join Date: Dec 2018
Location: Washington DC
Programs: American Airlines
Posts: 66
Has anyone had a paper voucher processed recently? It makes sense that things are moving slowly, but I sent my voucher to Ft. Worth for a departure date of 8/8 a month ago and my ticket is still pending.
Jul 14, 2020, 10:13 am
#777
Join Date: Jul 2007
Posts: 477
Options for extending travel voucher expiration date
I was issued some travel vouchers last year by AA which expire at the end of this month. I have not been able to use them due to the current situation. What are my options in terms of extending their expiration date? Is the airline automatically extending them or can we make a request for extension. If neither does it make sense to book a ticket speculatively for future date and if need be cancel before departure. Will it be refunded back in form of vouchers?
Just exploring options in terms of how to salvage the vouchers.
Just exploring options in terms of how to salvage the vouchers.
Jul 14, 2020, 10:51 am
#778
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,318
I'm very interested too. I see this on American's site:
https://www.aa.com/i18n/travel-info/...us-updates.jsp
"Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021"
Makes me hopeful re: travel vouchers, but doesn't mention them.
https://www.aa.com/i18n/travel-info/...us-updates.jsp
"Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021"
Makes me hopeful re: travel vouchers, but doesn't mention them.
Jul 15, 2020, 10:56 pm
#779
Join Date: Jul 2007
Posts: 477
Am I the only one in this dilemma. Nobody else has upcoming expiring vouchers.
Right now the only option seems to be buy a random ticket for a future date and then cancel it. Can tickets for travel beyond Sept 30 be still canceled and get travel credit.
Right now the only option seems to be buy a random ticket for a future date and then cancel it. Can tickets for travel beyond Sept 30 be still canceled and get travel credit.
Jul 15, 2020, 11:47 pm
#780
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I was issued some travel vouchers last year by AA which expire at the end of this month. I have not been able to use them due to the current situation. What are my options in terms of extending their expiration date? Is the airline automatically extending them or can we make a request for extension. If neither does it make sense to book a ticket speculatively for future date and if need be cancel before departure. Will it be refunded back in form of vouchers?
Just exploring options in terms of how to salvage the vouchers.
Just exploring options in terms of how to salvage the vouchers.