Upgrade process & experiences from economy / Y to premium economy (PE) / W
#1
Original Poster
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,137
Upgrade process & experiences from economy / Y to premium economy (PE) / W
I know there is a thread on complimentary Y->PE upgrades - but I am hoping the mods can leave this here for a few days before merging. I am trying to collect enough data to put a table together that might shed some light on what is happening.
I am looking at incidences from the last 6 months - if you have been upgraded (international flights only - not talking about seated in PE seats on a domestic flight), please replay with:
Your status level, Number of people in locator, revenue/award ticket, route, month, did everyone on locator get upgraded, were you listed for SWU, when/where was the upgrade offered (App, kiosk, gate etc...), did you ask for it? Was it AA flight number or partner, what ticket stock (which airline issued the ticket)
I would also be interested in any known incidences where there was available PE space for sale and you did not get upgraded.
Having an urge to figure this out.
I am looking at incidences from the last 6 months - if you have been upgraded (international flights only - not talking about seated in PE seats on a domestic flight), please replay with:
Your status level, Number of people in locator, revenue/award ticket, route, month, did everyone on locator get upgraded, were you listed for SWU, when/where was the upgrade offered (App, kiosk, gate etc...), did you ask for it? Was it AA flight number or partner, what ticket stock (which airline issued the ticket)
I would also be interested in any known incidences where there was available PE space for sale and you did not get upgraded.
Having an urge to figure this out.
Last edited by flying_geek; Feb 17, 2023 at 6:08 pm
#3
Original Poster
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,137
#5
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,720
Status level: EXP
# on locator: 1
Ticket Type: revenue
Route: LHR-LAX
Month: Oct '22
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1
When/where was the upgrade offered: Onboard - declined as there were center seats only and I was seated Window Exit
# on locator: 1
Ticket Type: revenue
Route: LHR-LAX
Month: Oct '22
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1
When/where was the upgrade offered: Onboard - declined as there were center seats only and I was seated Window Exit
#6
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,161
#7
Original Poster
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,137
Correct - actual PE as a class - not just the seat. I
#8
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVPG75K, CX Green
Posts: 759
Status level: EXP
# on locator: 1
Ticket Type: revenue
Route: LHR-LAX
Month: Oct '22
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1
When/where was the upgrade offered: Onboard - declined as there were center seats only and I was seated Window Exit
# on locator: 1
Ticket Type: revenue
Route: LHR-LAX
Month: Oct '22
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1
When/where was the upgrade offered: Onboard - declined as there were center seats only and I was seated Window Exit
For OP, I think PE upgrades are offered to EXPs on the LFBU system (at least pre-pandemic). Asking at the gate seems to yield some success too. But if you are waitlisted using SWU, be careful
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#9
Original Poster
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,137
well, trhe reason I am trying to get a bigger sample size is because I want to try to figure it out. I was SWU waitlisted once, got offered PE, took it, had a boarding pass that said "business" and a PE seat - but no SWU was pulled. I have also just seen it on online check in. I am trying to figure out when it happens by collecting more data points. I should edit my initial post - I guess if AA or partner flight number would also be interesting
#11
Join Date: Jun 2007
Location: BOS
Programs: AA EXP/2MM, IHG Platinum, Marriott Silver
Posts: 1,188
Last week JFK-MAD, was upgraded Y->PE right before boarding. AA revenue ticket. I just got a seat change notification and AC agent said it was an op-up. I'm EXP but had no SWU pending. I actually declined it because I was traveling with others on a different PNR and we all had bulkhead seats together. So someone else got it.
#12
Status level: EXP
# on locator: 2
Ticket Type: revenue
Route: PHL-CDG
Month: Nov 2022
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1 & 2
When/where was the upgrade offered: I had to fight for it. Gate agent said they don't upgrade EXPs for free to PE, then he upgraded five of the pilot's family to PE seats in front of me..... so I went to the gate next door for another fight who had a very senior agent and he came over and made it happen.
# on locator: 2
Ticket Type: revenue
Route: PHL-CDG
Month: Nov 2022
Upgrades Offer: No J full (no upgrades processed before I boarded)
Were you listed for SWU: Yes - #1 & 2
When/where was the upgrade offered: I had to fight for it. Gate agent said they don't upgrade EXPs for free to PE, then he upgraded five of the pilot's family to PE seats in front of me..... so I went to the gate next door for another fight who had a very senior agent and he came over and made it happen.
#13
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,526
Good for you to going to another agent. Did you happen to catch any reaction to the agent who upped the pilot's family to PE?
#14
I have only flown through PHL twice and I just hate that airport so much. I am so grateful that almost ALL of my international flights are ex-PHX or LAX.
#15
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,232
Status level: EXP
# on locator: 1
Ticket Type: revenue
Route: PHL-DUB
Month: Sep 2022
Upgrades Offer: No
Were you listed for SWU: no I was out of SWU
When/where was the upgrade offered: Trip was DFW-PHL-DUB, nothing in AA DFW club, in PHL AA club I asked in general about a comp upgrade, he said he could comp me to PE. FWIW, I was traveling with Mrs. Deac83 but on separate tickets (because I gave her my last SWU
)
# on locator: 1
Ticket Type: revenue
Route: PHL-DUB
Month: Sep 2022
Upgrades Offer: No
Were you listed for SWU: no I was out of SWU
When/where was the upgrade offered: Trip was DFW-PHL-DUB, nothing in AA DFW club, in PHL AA club I asked in general about a comp upgrade, he said he could comp me to PE. FWIW, I was traveling with Mrs. Deac83 but on separate tickets (because I gave her my last SWU
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