Missing miles/LPs from FTD purchase in mid-Feb
Apr 10, 2022, 5:56 pm
#31
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 394
Yes motley fool for 79 dollars. It was 7400 base miles back in Feb 2022. Maybe it’s less now. Also, I received 750 additional base miles for e shopping in March 2022, but still not sure why or from what source.
Apr 11, 2022, 8:20 am
#32
Join Date: Sep 2016
Location: Toronto, ON
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 37
Thanks, yea it seems to be less now. BTW totally off topic, WHOA that's a lot of LPs. No wonder you didn't care about puny FTD LPs not posting.
Apr 12, 2022, 9:00 am
#33
Join Date: Sep 2016
Location: Toronto, ON
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 37
Updates: I just got off the phone with AAdvantage Customer Service, and the agent was extremely knowledgeable, said he'd seen this issue before, put me on a long hold and got back to me saying that after escalating the situation he was able to resolve it and I will see my 30k LPs posted in no more than 7 business days.
Advice here is call AAdvantage Customer Service, be nice to them on the call, and pray you talk to Jorge, what a superb human being!!
Advice here is call AAdvantage Customer Service, be nice to them on the call, and pray you talk to Jorge, what a superb human being!!
Apr 12, 2022, 10:55 am
#34
Join Date: Dec 2015
Posts: 202
Well, I wasn't as lucky. My agent put me on hold while talking to her supervisor. After a considerable wait, another person told me that they didn't have the tools to reclassify my FTD miles from a January order (which posted as Bonus Miles in April with the effective date of the original transaction and not included in the Loyalty Point conversion). I was instructed to file a complaint via AA.com. Sigh.
Apr 12, 2022, 11:31 am
#35
Join Date: Sep 2016
Location: Toronto, ON
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 37
Well, I wasn't as lucky. My agent put me on hold while talking to her supervisor. After a considerable wait, another person told me that they didn't have the tools to reclassify my FTD miles from a January order (which posted as Bonus Miles in April with the effective date of the original transaction and not included in the Loyalty Point conversion). I was instructed to file a complaint via AA.com. Sigh.
Apr 12, 2022, 5:18 pm
#36
Join Date: Mar 2014
Location: Cape Cod, MA, USA
Programs: American Airlines - Executive Platinum / Marriott - Ambassador
Posts: 45
Official Response from FTD
I just got this email from an Exec at FTD:
Seems as though AA advertised the Loyalty Points without confirming with FTD?
We understand that you are looking for the American Airlines Bonus Miles, that were posted to your account for 3 FTD orders, to be adjusted to base miles. Starting on January 12, 2022 our partnership changed with American Airlines and we were advised that we would be promoting Bonus miles only. All of our links and ads stated that your purchase would be for bonus miles per $1 spent. We have reported your concerns to American and any communication you may have regarding the offer being for base miles may help and should be sent to American for their review.
Thank you,
Jenepher
J E N E P H E R M E D B U R Y
Sr. Manager, Customer Service and Partnerships
[email protected]
[email protected]
Thank you,
Jenepher
J E N E P H E R M E D B U R Y
Sr. Manager, Customer Service and Partnerships
[email protected]
[email protected]
Apr 12, 2022, 5:38 pm
#37
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 776
I got the same stupid email. When you contacted AAdvantage Customer Service before (first page I see they responded to you), did you email them and if so, how so? Every option to contact them online just leads to the FAQs. I'm gonna keep pushing and eventually something should crack.
Apr 12, 2022, 10:53 pm
#38
Join Date: Jul 2011
Posts: 2,313
If there's some advertising to that effect, please post for us to help people get their credit.
I think this ship has sailed though; and I predict there won't likely be any LP's for the FTD bonus, and thus no Bonsai Exec Plats.
Apr 13, 2022, 12:19 am
#39
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Except I haven't seen that anybody posted on here that ever had it in writing their bonus would also trigger the equivalent number of LP's. It was all "hopefully this will work" as far as I've read.
If there's some advertising to that effect, please post for us to help people get their credit.
I think this ship has sailed though; and I predict there won't likely be any LP's for the FTD bonus, and thus no Bonsai Exec Plats.
If there's some advertising to that effect, please post for us to help people get their credit.
I think this ship has sailed though; and I predict there won't likely be any LP's for the FTD bonus, and thus no Bonsai Exec Plats.
-FlyerBeek
Apr 13, 2022, 8:10 am
#40
Join Date: Mar 2014
Location: Cape Cod, MA, USA
Programs: American Airlines - Executive Platinum / Marriott - Ambassador
Posts: 45
I got the same stupid email. When you contacted AAdvantage Customer Service before (first page I see they responded to you), did you email them and if so, how so? Every option to contact them online just leads to the FAQs. I'm gonna keep pushing and eventually something should crack.
Apr 14, 2022, 3:06 pm
#41
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
I did get a phone call from AAdvantage Customer Service (someone named Brian) who is currently looking into this. Very friendly and helpful. I did tell him that it is not an isolated incident, but many people that made FTD transactions haven't gotten the Loyalty Points they should have earned based on AA's Loyalty Points website. He's going to follow up with me again once he has some answers. Hopefully, the more people that send in these requests, the better chance of getting this resolved for all of us.
Apr 17, 2022, 5:50 am
#42
Original Poster
Join Date: Nov 2013
Location: D/FW, TX
Programs: AA EXP
Posts: 428
Hi All!
some great insights in this thread, as always!
a few days ago my purchase from 2/14 posted as “bonus miles” so no LPs. While a purchase I made on 3/30 posted both miles AND LPs less than a week later. I’ll try calling AA customer service.
some great insights in this thread, as always!
a few days ago my purchase from 2/14 posted as “bonus miles” so no LPs. While a purchase I made on 3/30 posted both miles AND LPs less than a week later. I’ll try calling AA customer service.
Apr 17, 2022, 8:42 pm
#43
Join Date: Jul 2011
Posts: 2,313
Except that AA specifically said - in writing - that FTD purchases would earn LPs in the promotional material for the new AAdvantage LP system. So far, none of my FTD purchases that have posted have earned a single LP. It would be one thing if the purchase earned 1x LP and 29x bonus miles (or whatever the equivalent bonus promo was at the time), but even that didn't happen. I never did the whole bonsai thing, because I had very little faith it would work as some hoped, but I was expecting at least the base FTD spend would qualify for LPs - which is certainly a reasonable interpretation of AA's own verbiage.
-FlyerBeek
-FlyerBeek
If it's just 500 base miles or so, it's prob no big deal for AAdvantage Cust Service to just throw some LPs your way of that amount.
Good luck.
Apr 18, 2022, 10:52 pm
#44
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
how much were the purchases? If they were quite large, it's a bigger ask for the base miles that are owed to you to be matched with same # of LPs.
If it's just 500 base miles or so, it's prob no big deal for AAdvantage Cust Service to just throw some LPs your way of that amount.
Good luck.
If it's just 500 base miles or so, it's prob no big deal for AAdvantage Cust Service to just throw some LPs your way of that amount.
Good luck.
-FlyerBeek
Apr 21, 2022, 8:30 am
#45
Join Date: Sep 2016
Location: Toronto, ON
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 37
Updates: I just got off the phone with AAdvantage Customer Service, and the agent was extremely knowledgeable, said he'd seen this issue before, put me on a long hold and got back to me saying that after escalating the situation he was able to resolve it and I will see my 30k LPs posted in no more than 7 business days.
Advice here is call AAdvantage Customer Service, be nice to them on the call, and pray you talk to Jorge, what a superb human being!!
Advice here is call AAdvantage Customer Service, be nice to them on the call, and pray you talk to Jorge, what a superb human being!!
I am seriously considering disputing the credit card charges.