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Thread: Missing miles/LPs from FTD purchase in mid-Feb
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Old Apr 12, 2022, 5:18 pm
  #36  
pwendell
 
Join Date: Mar 2014
Location: Cape Cod, MA, USA
Programs: American Airlines - Executive Platinum / Marriott - Ambassador
Posts: 45
Official Response from FTD
I just got this email from an Exec at FTD:

We understand that you are looking for the American Airlines Bonus Miles, that were posted to your account for 3 FTD orders, to be adjusted to base miles. Starting on January 12, 2022 our partnership changed with American Airlines and we were advised that we would be promoting Bonus miles only. All of our links and ads stated that your purchase would be for bonus miles per $1 spent. We have reported your concerns to American and any communication you may have regarding the offer being for base miles may help and should be sent to American for their review.

Thank you,

Jenepher


J E N E P H E R M E D B U R Y

Sr. Manager, Customer Service and Partnerships

[email protected]
[email protected]
Seems as though AA advertised the Loyalty Points without confirming with FTD?
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