DrinkSlinger

Did you receive whatever you purchased from FTD? If you did, "I received my stuff but didn't receive airline loyalty points" may not be the best position to be in when trying to dispute the CC charges.

pwendell

Yes, its been wrong information and different information every contact I have had with AA or FTD. I even had to explain to a manager at FTD what Loyalty Points were!!!

I don't think a Credit Card dispute would work for you there, but it would be interesting. Honestly, this seems to be a huge systemic issue, and I think a class action may be more in the realm of possibilities here, even though it would take a LONG time for any resolution...

VegasGambler

3 exclamation points? You are really that surprised that someone at FTD does not know the finer points of AA's loyalty program? They are partners, nothing more.

pwendell

They are partners, yes... I would expect them to know the terms of their partnership. Knowing what a Loyalty Point is when it is mentioned in their co-advertising on AA.com is not a finer point of the AAdvantage program. This person was also a manager in the department that handles the partnerships. I don't think it's a far cry that the people managing these partnerships know what they are offering.

VegasGambler

They handle partnerships. This is not the same as customer interactions. You are not being reasonable here. This guy knows that they pay AA some money when you make a purchase. Whether AA gives you base miles or bonus miles is none of his concern.

For the record, all the offers that were over 20 miles per dollar were bonus miles only, so you are not supposed to get any loyalty points.

imsuchaluckass

mind sharing the source where you got this info? Because not even the shady AAdvantage rep that tried to read fine prints could find it.

FlyerBeek

Not much of an update, but... I just spoke with AAdvantage Customer Service regarding a number of missing FTD transactions from Jan/Feb (that FTD claims in writing the miles were sent to AA to post to my account). The AAdvantage agent referenced a new memo dated May 11th that says AA is aware of the FTD issues (both missing transactions and the Loyalty Points issue) and expects to have some resolution shortly.

-FlyerBeek

GNRMatt

Thanks for the update!

USFlyerUS

I ended up getting my missing miles from February, but they all posted as bonus miles, not LPs. I gave up at that point.

steveholt

That's bizarre. My missing miles posted as LPs without any bonus miles.

imsuchaluckass

I got a "final resolution" from AA via one of the customer service e-mail conversations I was having. This is an outright lie, this is so frustrating. But at this point I'm just doing like everyone here and giving up.

FlyerBeek

Wow. What an incredibly frustrating response. I cannot recall any fine print distinguishing specific promotion codes and whether they'd be base/bonus earning.

-FlyerBeek

jamabam

How does this work if I did my order as a clickthrough from the eShopping portal? I definitely did not enter any code but I think I remember one being pre-populated, which I would guess is passed on from the portal? I remember there was a banner at the top of the page that said something like "earn 20 miles" or "earn 25 miles" or whatever was the default from the clickthrough. I'm looking at my FTD receipt email and it doesn't show any promotional codes there either.

This really is sad and I would never use FTD again, even if they make explicit promises for earning base miles in the future. I've since used sendflowers . com a few times and it tracks like any other merchant on the portal tracks and all my orders have consistent been posting with LPs.

imsuchaluckass

I have done the same and stopped using FTD too, but they're not to blame, AA is. There was NO reference to what type of miles this was, I found my promotion under the My Promotions tab, logged into the AA website. Their marketing team fumbled here, and we're paying for it. I used other services too, directly from the AAdvantage eShopping portal, and thats what I'll trust from now on. Its frustrating that AA decided to not pay the Loyalty Points.

I actually had a call with an AAdvantage Customer representative a couple of weeks ago and he literally said "we told you multiple times already you're not getting the points, there is nothing else to do, I am disconnecting the call" and hung up on my face.

Fun way to re-start business with AA. I'll eventually come around to writing them a letter and mailing it to Dallas. It works with other companies.

VegasGambler

That seems a little rude but if you are repeatedly asking for something that you are not entitled to what else are they supposed to do? The bonus miles offers do not earn LP.