Abyssmal food on board
Sep 13, 2021, 4:17 pm
#63
Join Date: May 2004
Programs: LX Senator; AF Platinum and Club 2000; AA Platinum for life (former EXP)
Posts: 494
Plastic glasses
Can anyone put forward a rational reason why, particularly in premium cabins, plastic glasses are being used. Dont say "the virus" as that is pure b.s. Is this just inertia at this point? Cheapness?
Sep 13, 2021, 5:03 pm
#64
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,036
Sep 13, 2021, 5:05 pm
#65
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Sep 13, 2021, 5:37 pm
#67
Join Date: Sep 2010
Posts: 33
A Solution?
Some flyers prefer and are willing to pay for a better food experience, while others are not. This is not greatly different from selling different seats (basic economy, enhanced (privilege) economy, premium economy, business and first) at different price points. Airlines have to have the supply chain capability to provide that differentiation in food (content, not service) and sell it at a profitable fare. (United Airlines offers at least three bundles of amenities (at different prices, including lounge access) as add-ons to a basic fare.) Given supply chain investments, meals (at different price points) could be ordered in advance and delivered to a passenger in a particular seat on a particular flight. Flyers not willing to make that purchase would be served a basic meal. (Years ago, TWA offered specialty meals (a fresh seafood was a personal favorite) to passengers in a particular seat on a particular flight.) So, the present capability of ordering one of four basic meals would be replaced with meals with different prices, and then delivering those choices.
Sep 13, 2021, 5:43 pm
#68
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That made sense back in March 2020. Now that we know that you can't get COVID by contact with objects (or statistically insignificantly can), it's either inertia or more likely cost savings.
Sep 13, 2021, 6:02 pm
#69
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“We don't have an estimated time that this will change, but assure you that once we have more info to share, we'll reach out and let you know.”
Sep 13, 2021, 6:57 pm
#70
Join Date: Jul 2021
Location: ORD/LHR
Programs: AA EXP, UA 1K, 1MM, Hilton Diamond
Posts: 1,302
for kicks and giggles I tweeted @AA regarding glassware.
“We don't have an estimated time that this will change, but assure you that once we have more info to share, we'll reach out and let you know.”
“We don't have an estimated time that this will change, but assure you that once we have more info to share, we'll reach out and let you know.”
Sep 13, 2021, 7:03 pm
#71
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
for kicks and giggles I tweeted @AA regarding glassware.
“We don't have an estimated time that this will change, but assure you that once we have more info to share, we'll reach out and let you know.”
“We don't have an estimated time that this will change, but assure you that once we have more info to share, we'll reach out and let you know.”
Sep 13, 2021, 7:50 pm
#72
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Sep 13, 2021, 8:28 pm
#73
Join Date: Jul 2021
Location: ORD/LHR
Programs: AA EXP, UA 1K, 1MM, Hilton Diamond
Posts: 1,302
My only thought is that it's a space saving measure, given plastic cups are stackable and the glass ones they use aren't. The trays and ceramic dishes probably use up negligible more space than not having them at all, or are easier to deal with from a catering perspective?
Sep 14, 2021, 12:57 am
#74
Join Date: Jan 2014
Posts: 474
I thought long and hard about starting this thread. I decided I wanted to ...../voice my opinion. Traveled on AA from LHR to LAX in F recently. The service on board was great. Friendly staff and attentive to my needs. Just what one hopes for when traveling. The food however in the BA club in T3 and on board was TERRIBLE. Inside the club, I had a choice of prepacked Tuna fish or some other unrecognizable food. I fully understand the need to keep people's including my own grubby hands from touching food. So if you're going to do that, give me a menu to order food from. On board, FC passengers were given the same food choices as those in Biz Class. The exact same menu. Not right IMHO. Then for midflight snacks, the choices were worse than a vending machine. In fact if I could monetize it, I'd contract with AA to put fresh vending machines on board. No fruit. No cookies. No sandwiches of any kind. No cheeses. No cookies. I wondered if mid flight they didn't change the paint on the plane to read SPIRIT airlines.
I understand that we are in a pandemic, but on our outbound flight on IBERIA we had many more choices and much better quality food. Why has AA sunk to the lowest level of food service?
I understand that we are in a pandemic, but on our outbound flight on IBERIA we had many more choices and much better quality food. Why has AA sunk to the lowest level of food service?