Cancellation & Refund?
May 16, 2020 | 7:17 pm
#16
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Yes. But, you only get one choice. So, make certain that it is the one you want.
May 17, 2020 | 4:58 am
#17
Original Poster
Join Date: May 2020
Programs: BA
Posts: 14
As there's no harm in waiting a couple of weeks or more to decide, we'll do this and see how the situation develops before deciding on requesting a refund.
Its most likely we will have to refund as there are probably slim chances of any changes by July in US immigrations for foriegn international entry (despite spouse being US but I'm a UK citizen), and depending on how things develop regarding virus and opening of public services etc.
Thanks for all the helpful advice!
May 17, 2020 | 9:12 am
#18
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
You have never been prohibited from entry -- presuming that there is not some other factor. As the spouse of a US national, the prohibition on entry for UK nationals does not apply. You both will, of course, be subject to the 14-day quarantine requirement, but that will not affect entry itself.
May 17, 2020 | 10:53 am
#19
Original Poster
Join Date: May 2020
Programs: BA
Posts: 14
You have never been prohibited from entry -- presuming that there is not some other factor. As the spouse of a US national, the prohibition on entry for UK nationals does not apply. You both will, of course, be subject to the 14-day quarantine requirement, but that will not affect entry itself.
Being a UK citizen, I just assumed that such ban would be applicable to myself (with normal entry via the ESTA visa route).
My spouse and son being US nationals would be able to enter without any issue. Are you saying that despite me being a foreign citizen, that as my immediate family members are US nationals this ban would not be applicable to me?
Thanks for pointing out the 14 day quarantine restrictions; wasn't quite aware of these being in place until recently.
Last edited by yeungones; May 17, 2020 at 11:06 am
May 17, 2020 | 3:56 pm
#20
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Don't make assumptions here. All of this information is readily available on the DHS and State Department websites and is linked from the US Embassy website for each affected country. You can pull it all up, see what is involved and also deal with appropriate documentation.
May 22, 2020 | 9:06 am
#21
Original Poster
Join Date: May 2020
Programs: BA
Posts: 14
Hi,
We have flights booked with American Airlines for July to LAX via routes GLA-LHR-JFK-LAX.
Been hanging off to see how things progress before deciding on travels, but looks unlikely as time goes on. So hanging off for a possible cancellation to obtain a refund without going down the voucher/rebooking route if we can help it.
This morning I checked our booking, and noticed the was a notification on our AA booking. Schedules on the flights had changed on 2 of the flights (GLA-LHR and JFK-LAX).
It appears the scheduled times are earlier, however the flight numbers and aircraft types have clearly changed on both of these 2 flights.
i.e.
Original Outbound Flights
GLA-LHR 07:00AM - 08:35AM (AA6431)
LHR-JFK 11:20AM- 02:05PM (AA6934)
JFK-LAX 09:00PM - 12:13AM (AA300)
Changed Outbound Flights
GLA-LHR 08:00AM - 09:30AM (AA6673)
JFK-LAX 06:00PM - 09:12PM (AA302)
Can I confirm if this constitutes as a "Cancellation" on our original book?
If so, does this is mean that we a eligible for a full refund on our entire outbound/inbound booking as per the legal rulings - EU Regulations 261/2004; such that the airline must either grant us the option of a full refund or alternative scheduled flight times?
Arguably the flights time are not detrimental, but due to the change in flights (i.e. cancellation) I assume we are now eligible for a full refund?
Any advice would be appreciated?
We have flights booked with American Airlines for July to LAX via routes GLA-LHR-JFK-LAX.
Been hanging off to see how things progress before deciding on travels, but looks unlikely as time goes on. So hanging off for a possible cancellation to obtain a refund without going down the voucher/rebooking route if we can help it.
This morning I checked our booking, and noticed the was a notification on our AA booking. Schedules on the flights had changed on 2 of the flights (GLA-LHR and JFK-LAX).
It appears the scheduled times are earlier, however the flight numbers and aircraft types have clearly changed on both of these 2 flights.
i.e.
Original Outbound Flights
GLA-LHR 07:00AM - 08:35AM (AA6431)
LHR-JFK 11:20AM- 02:05PM (AA6934)
JFK-LAX 09:00PM - 12:13AM (AA300)
Changed Outbound Flights
GLA-LHR 08:00AM - 09:30AM (AA6673)
JFK-LAX 06:00PM - 09:12PM (AA302)
Can I confirm if this constitutes as a "Cancellation" on our original book?
If so, does this is mean that we a eligible for a full refund on our entire outbound/inbound booking as per the legal rulings - EU Regulations 261/2004; such that the airline must either grant us the option of a full refund or alternative scheduled flight times?
Arguably the flights time are not detrimental, but due to the change in flights (i.e. cancellation) I assume we are now eligible for a full refund?
Any advice would be appreciated?
Just to confirm, I know folks had previously replied to this and advised that a refund would be eligible under EC 261/2004 rules due to the simple fact that one or more of the flights were cancelled and AA had rescheduled another proposed flight.
However, having come across other similar posts, it suggests that AA are advising customers that refunds on cancelled flights have additional criteria such that if rescheduled times have changed by 90mins or 4hrs depending on when the flights were booked.
i.e.
https://www.flyertalk.com/forum/32395216-post688.html
My question - is such additional criteria really valid under the EU 261/2004 rules, thought it was simply a cancellation period? Are AA just trying their chances on the customer to avoid refunds?
Looking at my flight changes, the times are all early by 60mins and 3hrs on the new rescheduled flights.
What interesting, on the post is that AA are trying to claim that if you click on their website link to view the notified flight changes in your booking, a timer starts and they are using this as a means to confirm that you have accepted their rebooking after a set time period; and therefore tried to imply that customers are not entitled to refund if you call too late!?
May 22, 2020 | 10:52 pm
#22
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
Hi Folks,
Just to confirm, I know folks had previously replied to this and advised that a refund would be eligible under EC 261/2004 rules due to the simple fact that one or more of the flights were cancelled and AA had rescheduled another proposed flight.
However, having come across other similar posts, it suggests that AA are advising customers that refunds on cancelled flights have additional criteria such that if rescheduled times have changed by 90mins or 4hrs depending on when the flights were booked.
i.e.
https://www.flyertalk.com/forum/32395216-post688.html
My question - is such additional criteria really valid under the EU 261/2004 rules, thought it was simply a cancellation period? Are AA just trying their chances on the customer to avoid refunds?
Looking at my flight changes, the times are all early by 60mins and 3hrs on the new rescheduled flights.
What interesting, on the post is that AA are trying to claim that if you click on their website link to view the notified flight changes in your booking, a timer starts and they are using this as a means to confirm that you have accepted their rebooking after a set time period; and therefore tried to imply that customers are not entitled to refund if you call too late!?
Just to confirm, I know folks had previously replied to this and advised that a refund would be eligible under EC 261/2004 rules due to the simple fact that one or more of the flights were cancelled and AA had rescheduled another proposed flight.
However, having come across other similar posts, it suggests that AA are advising customers that refunds on cancelled flights have additional criteria such that if rescheduled times have changed by 90mins or 4hrs depending on when the flights were booked.
i.e.
https://www.flyertalk.com/forum/32395216-post688.html
My question - is such additional criteria really valid under the EU 261/2004 rules, thought it was simply a cancellation period? Are AA just trying their chances on the customer to avoid refunds?
Looking at my flight changes, the times are all early by 60mins and 3hrs on the new rescheduled flights.
What interesting, on the post is that AA are trying to claim that if you click on their website link to view the notified flight changes in your booking, a timer starts and they are using this as a means to confirm that you have accepted their rebooking after a set time period; and therefore tried to imply that customers are not entitled to refund if you call too late!?
May 23, 2020 | 12:23 am
#23
Join Date: Apr 2015
Location: UK
Programs: BA Gold
Posts: 3,251
Had AA reroute a flight which meant it was possible to cancel and get a refund. Put in for a refund which was processed within about 7 days, but was a bit less than expected. Simple question - is there was way to find out the breakdown of the refund?
Details: AA ticket on BA metal, AMS-LHR-IAD then BWI-LHR-CPH. The return was rebooked with over a 3-hour change and change of return departure airport.
Original ticket was offset by a flight credit, with an additional $1467 for the round trip. Refund of $493, so about $240 less than 0.5x$1467.
Details: AA ticket on BA metal, AMS-LHR-IAD then BWI-LHR-CPH. The return was rebooked with over a 3-hour change and change of return departure airport.
Original ticket was offset by a flight credit, with an additional $1467 for the round trip. Refund of $493, so about $240 less than 0.5x$1467.
Last edited by CKBA; May 23, 2020 at 8:32 am
May 23, 2020 | 6:50 am
#24
Original Poster
Join Date: May 2020
Programs: BA
Posts: 14
AA cannot add additional restrictions to a refund you are eligible for under EU 261. The AA rules to not apply to your cancellation from the EU. The EU 261 rules apply. Again, this is so straightforward I do not understand why you seem to be started with the belief AA is going to deny your refund under EU 261. EU 261 clearly indicates the choice of a replacement flight or a refund is at YOUR discretion
Finally decide on progressing refund yesterday. We phoned AA to discuss and they ended up cancelling our 3 tickets; and ask that we then progress the refund online on a ticket by ticket basis.
The requested refund has to go for approval, assuming all goes well we should be credited back in 7 days as detailed in the refund request.