Originally Posted by
mvoight
AA cannot add additional restrictions to a refund you are eligible for under EU 261. The AA rules to not apply to your cancellation from the EU. The EU 261 rules apply. Again, this is so straightforward I do not understand why you seem to be started with the belief AA is going to deny your refund under EU 261. EU 261 clearly indicates the choice of a replacement flight or a refund is at YOUR discretion
Thanks, was probably concern about nothing...
Finally decide on progressing refund yesterday. We phoned AA to discuss and they ended up cancelling our 3 tickets; and ask that we then progress the refund online on a ticket by ticket basis.
The requested refund has to go for approval, assuming all goes well we should be credited back in 7 days as detailed in the refund request.