Originally Posted by
yeungones
Hi,
We have flights booked with American Airlines for July to LAX via routes GLA-LHR-JFK-LAX.
Been hanging off to see how things progress before deciding on travels, but looks unlikely as time goes on. So hanging off for a possible cancellation to obtain a refund without going down the voucher/rebooking route if we can help it.
This morning I checked our booking, and noticed the was a notification on our AA booking. Schedules on the flights had changed on 2 of the flights (GLA-LHR and JFK-LAX).
It appears the scheduled times are earlier, however the flight numbers and aircraft types have clearly changed on both of these 2 flights.
i.e.
Original Outbound Flights
GLA-LHR 07:00AM - 08:35AM (AA6431)
LHR-JFK 11:20AM- 02:05PM (AA6934)
JFK-LAX 09:00PM - 12:13AM (AA300)
Changed Outbound Flights
GLA-LHR 08:00AM - 09:30AM (AA6673)
JFK-LAX 06:00PM - 09:12PM (AA302)
Can I confirm if this constitutes as a "Cancellation" on our original book?
If so, does this is mean that we a eligible for a full refund on our entire outbound/inbound booking as per the legal rulings - EU Regulations 261/2004; such that the airline must either grant us the option of a full refund or alternative scheduled flight times?
Arguably the flights time are not detrimental, but due to the change in flights (i.e. cancellation) I assume we are now eligible for a full refund?
Any advice would be appreciated?
Hi Folks,
Just to confirm, I know folks had previously replied to this and advised that a refund would be eligible under EC 261/2004 rules due to the simple fact that one or more of the flights were cancelled and AA had rescheduled another proposed flight.
However, having come across other similar posts, it suggests that AA are advising customers that refunds on cancelled flights have additional criteria such that if rescheduled times have changed by 90mins or 4hrs depending on when the flights were booked.
i.e.
https://www.flyertalk.com/forum/32395216-post688.html
My question - is such additional criteria really valid under the EU 261/2004 rules, thought it was simply a cancellation period? Are AA just trying their chances on the customer to avoid refunds?
Looking at my flight changes, the times are all early by 60mins and 3hrs on the new rescheduled flights.
What interesting, on the post is that AA are trying to claim that if you click on their website link to view the notified flight changes in your booking, a timer starts and they are using this as a means to confirm that you have accepted their rebooking after a set time period; and therefore tried to imply that customers are not entitled to refund if you call too late!?