Originally Posted by yeungones

Hi Folks,
Just to confirm, I know folks had previously replied to this and advised that a refund would be eligible under EC 261/2004 rules due to the simple fact that one or more of the flights were cancelled and AA had rescheduled another proposed flight.

However, having come across other similar posts, it suggests that AA are advising customers that refunds on cancelled flights have additional criteria such that if rescheduled times have changed by 90mins or 4hrs depending on when the flights were booked.
i.e.
https://www.flyertalk.com/forum/32395216-post688.html

My question - is such additional criteria really valid under the EU 261/2004 rules, thought it was simply a cancellation period? Are AA just trying their chances on the customer to avoid refunds?
Looking at my flight changes, the times are all early by 60mins and 3hrs on the new rescheduled flights.
What interesting, on the post is that AA are trying to claim that if you click on their website link to view the notified flight changes in your booking, a timer starts and they are using this as a means to confirm that you have accepted their rebooking after a set time period; and therefore tried to imply that customers are not entitled to refund if you call too late!?