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Marriott Data Breach and Locking, Changing AAdvantage Accounts

Marriott Data Breach and Locking, Changing AAdvantage Accounts

Old Apr 20, 20, 9:46 am
  #1  
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Marriott Data Breach and Locking, Changing AAdvantage Accounts

AA said they were concerned my account might be hacked, so encouraged me to let them create a new account. Miles were transferred; I'm still waiting for status, MM, SWUs.
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Old Apr 20, 20, 9:56 am
  #2  
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Originally Posted by card1953 View Post
AA said they were concerned my account might be hacked, so encouraged me to let them create a new account. Miles were transferred; I'm still waiting for status, MM, SWUs.
Another FTer messaged me with a similar experience. Sounds as if AA may have done some widescale account locking this weekend without notifying members of what was going on.
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Old Apr 20, 20, 10:02 am
  #3  
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Originally Posted by chgoeditor View Post
Update: False alarm. His account was unlocked this morning. Apparently AA had reason to believe his account was hacked. All miles are intact and being transferred to a new account. Thanks all!
Boring!

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Old Apr 22, 20, 11:31 am
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Marriott Data Breach and Locking, Changing AAdvantage Accounts

I couldn't find any articles or this posted anywhere. I got a called from AA about a data breach where names, emails, and account number may have been stolen. In turn, they've done/asked the following to create a new account:
  • New account number
  • Requested a new email be used--I insisted on my current email
  • Required 3 new security questions be used
  • Required new username that does not include any identifying information, so no names
Anyone else experience this?
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Old Apr 22, 20, 11:41 am
  #5  
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Interesting. In the report I read, AA says less than 10,000 accounts out of 70 million were affected
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Old Apr 22, 20, 11:43 am
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Originally Posted by mvoight View Post
Interesting. In the report I read, AA says less than 10,000 accounts out of 70 million were affected
I guess I won the lottery today.

I had just woken up when I called AA back and have yet to come up with a new username that I won't forget...
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Old Apr 22, 20, 11:55 am
  #7  
 
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This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
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Old Apr 22, 20, 12:19 pm
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Originally Posted by Chrs View Post
I couldn't find any articles or this posted anywhere.
There were a few posts about another account that went through this in the Locked Account thread; here is the post where they say what happened:
https://www.flyertalk.com/forum/32308956-post916.html

I've also seen a few posts about this in the AA Facebook groups.
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Old Apr 22, 20, 1:15 pm
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Originally Posted by hotintx View Post
This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
In short, it was a data breach. It doesn't matter to me if it was AA or a partner of AA.

Originally Posted by aztimm View Post
There were a few posts about another account that went through this in the Locked Account thread; here is the post where they say what happened:
https://www.flyertalk.com/forum/32308956-post916.html

I've also seen a few posts about this in the AA Facebook groups.
Thanks. This is helpful!

Last edited by JY1024; Apr 22, 20 at 4:00 pm Reason: Merged consecutive posts
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Old Apr 22, 20, 2:11 pm
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Originally Posted by hotintx View Post
This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
Was the partner AAdvantage eShopping? Or maybe Marriott?
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Old Apr 22, 20, 2:20 pm
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Originally Posted by Chrs View Post
In short, it was a data breach. It doesn't matter to me if it was AA or a partner of AA.
Well, this makes sense.
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Old Apr 22, 20, 2:22 pm
  #12  
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Originally Posted by Chrs View Post
In short, it was a data breach. It doesn't matter to me if it was AA or a partner of AA.
Nonetheless, others rely on thread titles and this one is inaccuare & misleading because there was no "AA data breach"

It appears that this was the recent Marriott data breach and occurred when some small number of customers used the same login credentials for both accounts.
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Old Apr 23, 20, 5:14 pm
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This happened to me and I did not have my Marriott linked to AA and did not use the same user name or password. This is a pain in the but and no other hack ever made me change everything including my security questions. I really would like more details. If may be only a few people but it is a pain and it is MUCH MORE than anything else I have experienced
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Old Apr 23, 20, 5:35 pm
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I thought Marriott used either ur Bonvoy number or email where AA uses ur AAdvantage number or a user ID

Originally Posted by Often1 View Post
Nonetheless, others rely on thread titles and this one is inaccuare & misleading because there was no "AA data breach"

It appears that this was the recent Marriott data breach and occurred when some small number of customers used the same login credentials for both accounts.
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Old Apr 26, 20, 4:55 pm
  #15  
 
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I was a lucky recipient of this too. New account, still waiting for status, flights, MM, etc. to be fixed.
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