Marriott Data Breach and Locking, Changing AAdvantage Accounts
Apr 20, 2020 | 9:46 am
#1
Original Poster
Join Date: Dec 2002
Location: SMF
Programs: AA EXP 4MM
Posts: 845
Marriott Data Breach and Locking, Changing AAdvantage Accounts
AA said they were concerned my account might be hacked, so encouraged me to let them create a new account. Miles were transferred; I'm still waiting for status, MM, SWUs.
Apr 20, 2020 | 9:56 am
#2
Moderator: Information Desk, Women Travelers, FlyerTalk Evangelist
Join Date: Jul 2003
Location: Chicago, IL, USA
Programs: AA Gold
Posts: 16,214
Another FTer messaged me with a similar experience. Sounds as if AA may have done some widescale account locking this weekend without notifying members of what was going on.
Apr 20, 2020 | 10:02 am
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,887
Apr 22, 2020 | 11:31 am
#4
Join Date: Aug 2013
Location: Dallas
Programs: AA, SPG
Posts: 8
Marriott Data Breach and Locking, Changing AAdvantage Accounts
I couldn't find any articles or this posted anywhere. I got a called from AA about a data breach where names, emails, and account number may have been stolen. In turn, they've done/asked the following to create a new account:
- New account number
- Requested a new email be used--I insisted on my current email
- Required 3 new security questions be used
- Required new username that does not include any identifying information, so no names
Apr 22, 2020 | 11:43 am
#6
Join Date: Aug 2013
Location: Dallas
Programs: AA, SPG
Posts: 8
Apr 22, 2020 | 11:55 am
#7
Join Date: Nov 2018
Posts: 8
This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
Apr 22, 2020 | 12:19 pm
#8
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,968
There were a few posts about another account that went through this in the Locked Account thread; here is the post where they say what happened:
https://www.flyertalk.com/forum/32308956-post916.html
I've also seen a few posts about this in the AA Facebook groups.
https://www.flyertalk.com/forum/32308956-post916.html
I've also seen a few posts about this in the AA Facebook groups.
Apr 22, 2020 | 1:15 pm
#9
Join Date: Aug 2013
Location: Dallas
Programs: AA, SPG
Posts: 8
This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
There were a few posts about another account that went through this in the Locked Account thread; here is the post where they say what happened:
https://www.flyertalk.com/forum/32308956-post916.html
I've also seen a few posts about this in the AA Facebook groups.
https://www.flyertalk.com/forum/32308956-post916.html
I've also seen a few posts about this in the AA Facebook groups.
Last edited by JY1024; Apr 22, 2020 at 4:00 pm Reason: Merged consecutive posts
Apr 22, 2020 | 2:11 pm
#10
Join Date: Dec 2004
Posts: 8,226
This title is misleading. There absolutely was not a breach of AA's sites. This is related to a high profile incident that was announced in March, and was that of a partner. AA is doing what they can to secure AAdvantage accounts to stop/slow the chance for fraudulent redemptions being made.
Apr 22, 2020 | 2:22 pm
#12
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
It appears that this was the recent Marriott data breach and occurred when some small number of customers used the same login credentials for both accounts.
Apr 23, 2020 | 5:14 pm
#13
Join Date: Jan 2010
Programs: UA Lifetime 1K, AA Lifetime Plat., Marriott Lifetime Titanium
Posts: 22
This happened to me and I did not have my Marriott linked to AA and did not use the same user name or password. This is a pain in the but and no other hack ever made me change everything including my security questions. I really would like more details. If may be only a few people but it is a pain and it is MUCH MORE than anything else I have experienced
Apr 23, 2020 | 5:35 pm
#14
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
I thought Marriott used either ur Bonvoy number or email where AA uses ur AAdvantage number or a user ID
Nonetheless, others rely on thread titles and this one is inaccuare & misleading because there was no "AA data breach"
It appears that this was the recent Marriott data breach and occurred when some small number of customers used the same login credentials for both accounts.
It appears that this was the recent Marriott data breach and occurred when some small number of customers used the same login credentials for both accounts.
