Marriott Data Breach and Locking, Changing AAdvantage Accounts
May 6, 2020, 8:26 pm
#31
Join Date: Jan 2000
Posts: 3,026
Don't know why. He insisted. I just changed it back after finishing my call with them.
May 6, 2020, 8:27 pm
#32
Join Date: Jan 2000
Posts: 3,026
As of now I lost my "member since date" They said it would take several days to get MM status and Status levels updated so hopefully that includes member since.
May 15, 2020, 8:12 am
#33
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
AA Changing AAdvantage Account Info due to Marriott Breach
Just got this lovely email. AA is c
hanging my Advantage Number. User name. Everything,
hanging my Advantage Number. User name. Everything,
May 15, 2020, 8:17 am
#34
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
They changed my AA number, asked me to use a secondary email if I had one and different security questions. My old number rolled off my tongue easier than my wife's name. Now I have to memorize a new one!
May 15, 2020, 9:23 am
#35
Join Date: Dec 2011
Location: DCA/IAD/SFO/SJC/JFK/NRT/LHR/BOS/etc
Programs: AA (EXP, 3 MM), Hyatt Globalist, Taj InnerCircle Silver, MLife Noir, former LHW-Aurelian
Posts: 364
May 15, 2020, 9:48 am
#36
Join Date: Jan 2000
Posts: 3,026
Yep, closed my old one and gave me a new number. Required new logon, different email and different security questions.
Took a week for my LT Plat status, MM balance and upgrades to move over which they did.
Also received 4 SWU's which I expect they will take back as I'm sure the system re-read my MM balance as new.
Member since date also transferred.
Took a week for my LT Plat status, MM balance and upgrades to move over which they did.
Also received 4 SWU's which I expect they will take back as I'm sure the system re-read my MM balance as new.
Member since date also transferred.
May 15, 2020, 5:09 pm
#37
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Jun 3, 2020, 10:40 am
#38
Join Date: Jul 2014
Location: PVD/BOS
Programs: DL PM, AA Plat, Hertz PC
Posts: 58
I just received that email this morning. So it seems they're still identifying affected customers? The CS rep I spoke to did give me the option to keep my old account (with new password) or create a new one.