Marriott Data Breach and Locking, Changing AAdvantage Accounts
Apr 29, 2020, 9:49 am
#19
Join Date: Sep 2012
Location: BOS-DCA
Programs: AA ExePlat
Posts: 217
Other than total miles in AAdvantage account, nothing else has transferred. How long did it take for your info to completely merge?
Apr 29, 2020, 7:38 pm
#20
Join Date: Jan 2010
Programs: UA Lifetime 1K, AA Lifetime Plat., Marriott Lifetime Titanium
Posts: 22
Took AA about 6 days to get it all transferred. Does anyone else think that AA has a problem and is not telling anyone?? My accounts were not tied together, my passwords and user names were different. I just get a feeling we are not getting the whole story from AA
May 1, 2020, 7:08 am
#21
Join Date: Sep 2012
Location: BOS-DCA
Programs: AA ExePlat
Posts: 217
Took AA about 6 days to get it all transferred. Does anyone else think that AA has a problem and is not telling anyone?? My accounts were not tied together, my passwords and user names were different. I just get a feeling we are not getting the whole story from AA
May 1, 2020, 10:37 am
#22
Join Date: Dec 2002
Location: LI, NY
Programs: AA PLT, AAdv since Day One
Posts: 2,682
I just got the email about Marriott and my AAdvantage account. I have no recollection of tying my AA account to Marriott and my earning preference has always been "points". I have a 7-number AA account since the day they started the AAdv program that's been drilled into my head for 39 years now. I have no desire to change it.
BTW: Happy Birthday AAdvantage!!!
BTW: Happy Birthday AAdvantage!!!
May 4, 2020, 9:17 am
#23
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
Finally at day twelve, all but reservations appears to be transferred. I have at least 1 trip per week and the not having access to reservations online in the AAdvantage account has been awful. EXPLAT line changed all my reservations over manually today! Big Thank you for that!
How many times did you have to call in to nudge them along? For me, today it's been 6 calendar days, and redeemable miles have finally transferred, but NONE of the following: status, MM, EQMs/EQDs, Member Since, profile info, contact info, KTN, etc.
Should I give it more time or call now? Thanks! (and yes, I know I will have to call in when the process is over to have them manually add the new number to all existing PNRs)
May 4, 2020, 6:27 pm
#24
Join Date: Sep 2012
Location: BOS-DCA
Programs: AA ExePlat
Posts: 217
How many times did you have to call in to nudge them along? For me, today it's been 6 calendar days, and redeemable miles have finally transferred, but NONE of the following: status, MM, EQMs/EQDs, Member Since, profile info, contact info, KTN, etc.
Should I give it more time or call now? Thanks! (and yes, I know I will have to call in when the process is over to have them manually add the new number to all existing PNRs)
Should I give it more time or call now? Thanks! (and yes, I know I will have to call in when the process is over to have them manually add the new number to all existing PNRs)
May 5, 2020, 12:59 pm
#25
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,531
I just got the email about Marriott and my AAdvantage account. I have no recollection of tying my AA account to Marriott and my earning preference has always been "points". I have a 7-number AA account since the day they started the AAdv program that's been drilled into my head for 39 years now. I have no desire to change it.
BTW: Happy Birthday AAdvantage!!!
BTW: Happy Birthday AAdvantage!!!
May 5, 2020, 1:53 pm
#26
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
May 5, 2020, 1:56 pm
#27
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
May 5, 2020, 2:53 pm
#28
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
They are trying to not phrase it as an option, but I knew from research that the option existed. It comes with a statement that IF you are hacked they reserve the right NOT to replace the miles. But all they got, from Marriott, was my AA number, not my password. And I use all "complex" passwords which are different for every site I access. So, since people can already get my AA number in many different places I was willing to accept some risk.
May 6, 2020, 5:22 pm
#29
Join Date: Jan 2000
Posts: 3,020
Got locked out today. 800 number call escalated to Executive Liaison where I was told about the hack,
I had to give up my AA number that was 35 years old so now I'm a "new" member.
Like others:
New Password
New User name
New Email.
Miles transferred at once but status and MM count not there yet.
I had to give up my AA number that was 35 years old so now I'm a "new" member.
Like others:
New Password
New User name
New Email.
Miles transferred at once but status and MM count not there yet.
May 6, 2020, 5:48 pm
#30
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,084
Got locked out today. 800 number call escalated to Executive Liaison where I was told about the hack,
I had to give up my AA number that was 35 years old so now I'm a "new" member.
Like others:
New Password
New User name
New Email.
Miles transferred at once but status and MM count not there yet.
I had to give up my AA number that was 35 years old so now I'm a "new" member.
Like others:
New Password
New User name
New Email.
Miles transferred at once but status and MM count not there yet.
