Incorrect status showing on AA (should have dropped)
Feb 12, 2020, 1:39 pm
#49
Join Date: Mar 2014
Programs: Choice Hotels
Posts: 762
When I dropped from PPro to nothing I continued to enjoy my status for about 2 weeks after it should have ended. During the transition there was a big snafu with an upgrade that cleared, then wouldn't let me check in, then asked for stickers, then the agent couldn't get stickers to apply. Then spent 10 mins on the phone then just gave me the upgrade. The next day my account fully showed no status.
Feb 12, 2020, 1:43 pm
#50
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,819
AA is such a mess. I guess I somehow got caught up in whatever the issue was as I got the email mentioned above. I actually paid miles in January to keep Gold through 2020 but now showing as General Member. AA really cant shoot straight. I am sure this will be fun to get straightened out.
Feb 12, 2020, 1:46 pm
#51
Join Date: Feb 2017
Location: Austin, TX
Programs: BAEC Gold, HHonors Diamond, Marriott Titanium, UA Gold (*G), DL Silver, Makers Mark Ambassador
Posts: 4,642
AA is such a mess. I guess I somehow got caught up in whatever the issue was as I got the email mentioned above. I actually paid miles in January to keep Gold through 2020 but now showing as General Member. AA really cant shoot straight. I am sure this will be fun to get straightened out.
Feb 12, 2020, 2:30 pm
#52
Join Date: Jun 2014
Posts: 122
Feb 12, 2020, 3:15 pm
#53
Join Date: Feb 2017
Location: Austin, TX
Programs: BAEC Gold, HHonors Diamond, Marriott Titanium, UA Gold (*G), DL Silver, Makers Mark Ambassador
Posts: 4,642
Just checked in for my flight MSY-DFW for tomorrow and my app is showing my "new" status while my BP still has my old status level. Seems like they still have a few bugs to be worked out with this.
Feb 13, 2020, 9:34 am
#55
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTTi | IHG PLT| Avis PC | Nat'l Emerald Club EE
Posts: 1,067
Received an email back at the beginning of the month stating that I had qualified for the next tier of AA status (Platinum). as I knew I wouldn't be getting enough segments for the next year I started flying on my primary airline (United).
Received the following email today, stating that they granted me the status in error and had corrected it - I am now back down to gold.
Received the following email today, stating that they granted me the status in error and had corrected it - I am now back down to gold.
Safe travels on Delta.
cheers!
Feb 19, 2020, 12:45 pm
#56
Join Date: Jun 2014
Posts: 122
So you got exactly what you expected (and made a conscious choice about).
No. You're welcome to direct your complaint here
Yes.
Safe travels on Delta.
cheers!
No. You're welcome to direct your complaint here
Yes.
Safe travels on Delta.
cheers!
Feb 19, 2020, 3:51 pm
#57
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTTi | IHG PLT| Avis PC | Nat'l Emerald Club EE
Posts: 1,067
Feb 19, 2020, 7:08 pm
#58
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,816
So the question is now that they're fixing this problem is if their system will properly reconcile their summary with the actual activity as I've posted about here:
These Numbers Do Not Add Up (in my account activity summary)
These Numbers Do Not Add Up (in my account activity summary)