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Incorrect status showing on AA (should have dropped)

Incorrect status showing on AA (should have dropped)

Old Feb 3, 20, 4:13 pm
  #1  
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Incorrect status showing on AA (should have dropped)

Just was notified (and verified) that my AA PP status (I dropped to PP for last year) was extended.

This despite
  1. Not crediting anything to AA this last year.
  2. The AA flights I did fly (and credited to AY) only totaled 4 in all
  3. I've been getting the offers to keep PP for $3000 since Dec

I guess AA is desperate.
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Old Feb 3, 20, 4:16 pm
  #2  
 
Join Date: Apr 2012
Location: CGX
Posts: 168
Received incorrect (upgraded!) Platinum Pro 2020 status

I have been working my way down the status line from EXP to PPRO to PLT this year as I travel less these days. Today, I received my "Welcome to PPRO" email - except I didn't earn it. It seems that the system is using my 2018 stats to determine 2020 status. Under my records I should only be PLT from 2019 travel.

I'm not going to be calling AA to report this, but just wondering if anyone else has experienced this? Or did I sign-up for a promo that I forgot about?
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Old Feb 3, 20, 4:20 pm
  #3  
 
Join Date: Dec 2014
Location: LA
Programs: AA EXP
Posts: 8
Hello !
I just came on to see if anyone else has recieved this incorrect email. My company is part of a large merger and I haven't traveled at all and its also for Platpro.
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Last edited by AATinkerbell; Feb 3, 20 at 4:22 pm Reason: error
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Old Feb 3, 20, 4:22 pm
  #4  
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I just posted another thread PP renewed for a year?
minutes before you. Same here. I verified system shows PP status through 2021. I'm guessing AA wants to try and stop hemorrhaging elites.
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Old Feb 3, 20, 4:38 pm
  #5  
 
Join Date: Apr 2012
Location: CGX
Posts: 168
My EQMs matched exactly to 2018 but I couldn’t reconcile the EQDs.
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Old Feb 3, 20, 4:44 pm
  #6  
 
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,778
Same thing happened to my wife. EXP for 2018, PPRO for 2019, and earned PLT for 2020, but she received an email in the past couple of days congratulating her for requalifying for PLatinum Pro. Seems like they should highlight why they are doing this if it is indeed intentional.
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Old Feb 3, 20, 4:57 pm
  #7  
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
Posts: 1,150
You all are lucky! I was exp in 2018, PP last year but have fallen to gold due to a change in work travel. Sadly for me, my status is showing correctly in the app with a very ugly gold bar on the side, and no email in sight. I guess I dropped too far for AA to care about me anymore 😕
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Old Feb 3, 20, 5:53 pm
  #8  
 
Join Date: May 1998
Location: australia
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Originally Posted by whimsey21 View Post
Sadly for me, my status is showing correctly in the app with a very ugly gold bar on the side,
Gold makes me come out in a rash. I wonder if AA will accept a Medical Certificate to put me back to Platinum
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Old Feb 3, 20, 6:44 pm
  #9  
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
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Originally Posted by 3544quebec View Post
Gold makes me come out in a rash. I wonder if AA will accept a Medical Certificate to put me back to Platinum
It's worth a try! I'm considering changing jobs just so i don't have to hang my head in shame whenever I open the app...
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Old Feb 3, 20, 7:59 pm
  #10  
 
Join Date: Apr 2012
Location: CGX
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Originally Posted by cfo314 View Post
My EQMs matched exactly to 2018 but I couldn’t reconcile the EQDs.
NVM. I checked my 2018 records and the data in my profile for 2019 are exactly my 2018 EQDs/EQMs.
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Old Feb 3, 20, 8:11 pm
  #11  
 
Join Date: Jul 2004
Location: Mostly DCA with a bit of SDF, DFW, and LAX
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Weird -- my wife got the same (Plat instead of Gold). Was PPRO last year, only had 47,356 EQM and 5358 EQD (and she typically flies only with me, so I didn't see any reason to pay the requested $895 to buy her up from Gold to Plat, or to send her on a mileage run...)

I thought perhaps it was a soft landing. We'll see...
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Old Feb 3, 20, 9:13 pm
  #12  
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Sounds like an error that has been going out to those who had PPRO status in 2019. Check this thread for more details:

https://www.flyertalk.com/forum/amer...20-status.html
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Old Feb 3, 20, 9:17 pm
  #13  
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Originally Posted by golfingboy View Post
Sounds like an error that has been going out to those who had PPRO status in 2019. Check this thread for more details:

https://www.flyertalk.com/forum/amer...20-status.html
If you read that thread I noted we posted at same time. (I only posted three minutes before theres)
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Old Feb 4, 20, 12:03 am
  #14  
 
Join Date: Apr 2013
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Originally Posted by cfo314 View Post
My EQMs matched exactly to 2018 but I couldn’t reconcile the EQDs.
I've had this problem and I'm only gold. None of them reconcile for the year--all lower than the actual activity. Something is broken imo.
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Old Feb 4, 20, 9:30 am
  #15  
 
Join Date: Dec 2006
Location: Washington DC Metro Area
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I'll preface my remarks with the caveat that I don't wish any "lucky dog" ill...

That said, I would be quite distressed to find this to be intentional on AA's part--I went out of my way to qualify for PRO in 2019 and ended up paying to buy it back for 2020 (would have cost as much to MR as to buy back).

If indeed a mistake, I'd be equally distressed to see AA fail to rectify it.

cheers!
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