Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Cleaning crew theft of wallet left in seat pocket on AA flight

Cleaning crew theft of wallet left in seat pocket on AA flight

Old Feb 3, 2020, 10:29 pm
  #31  
A FlyerTalk Posting Legend
 
Join Date: Jun 2005
Posts: 57,989
Originally Posted by CMTinPHL
I am not intending to pile on here, but who puts their wallet in a seat-back pocket? A laptop - sure. An iPad - sure. But a wallet? When I fly international I lock my wallet and passport - anything important - in my carry-on luggage. But domestic? My wallet can stay in my jeans no problem. Take AA's voucher and consider it a lesson learned.
This. Ive left several things in seat back pockets, including my Bose headphones. Which I recovered thanks to a crewmember. I would never put my wallet in a seat back pocket. Ever.

Originally Posted by ijgordon
It can be uncomfortable to lie down and sleep with a big wallet in your pants.
When I board any aircraft, one of the first things I do is move my wallet to the front pocket of my pants. Problem solved
halls120 is offline  
Old Feb 3, 2020, 10:44 pm
  #32  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,781
Originally Posted by halls120
This. Ive left several things in seat back pockets, including my Bose headphones. Which I recovered thanks to a crewmember. I would never put my wallet in a seat back pocket. Ever.



When I board any aircraft, one of the first things I do is move my wallet to the front pocket of my pants. Problem solved
His first thought was to give it to the FA to put it in the crew closet, but then settled for the seat back pocket...
nk15 is offline  
Old Feb 3, 2020, 10:48 pm
  #33  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,781
Maybe it was a Constanza Wallet? This thing needs its own seat, lol...

bruceba, Kacee and GrumpyYoungMan like this.
nk15 is offline  
Old Feb 3, 2020, 11:01 pm
  #34  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,755
Originally Posted by halls120
When I board any aircraft, one of the first things I do is move my wallet to the front pocket of my pants. Problem solved
It may solve it for you, but there are a lot of people who do not go to sleep on their back
Dave Noble is offline  
Old Feb 3, 2020, 11:12 pm
  #35  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,781
Originally Posted by Dave Noble
It may solve it for you, but there are a lot of people who do not go to sleep on their back
For international flights I either lock it in my carry on (with an outside lock) or hide it deep in it in a zipped compartment. But I also use a very slim one, which can also stay in front pocket, this:
Amazon Amazon
nk15 is offline  
Old Feb 3, 2020, 11:12 pm
  #36  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
The OP makes little sense to me. So you left your wallet in the seat back (your fault) but eventually a cleaner (who for certain doesn't work for AA) was caught and admitted theft. They lost their job but you don't want to pursue this but want AA to pay you back some unclear amount of money? Bizarre.
LondonElite is offline  
Old Feb 3, 2020, 11:19 pm
  #37  
 
Join Date: Apr 2016
Location: Seattle, WA
Programs: AS - MVPG; DL - SM; Marriott, Hilton, SPG - Gold
Posts: 194
Originally Posted by LondonElite
The OP makes little sense to me. So you left your wallet in the seat back (your fault) but eventually a cleaner (who for certain doesn't work for AA) was caught and admitted theft. They lost their job but you don't want to pursue this but want AA to pay you back some unclear amount of money? Bizarre.
I took this to mean the OP doesn't want to spend their time in a small claims court dispute against an individual who recently was working a low paid job and is now unemployed. Little chance of ever getting the money, even with a judgment in OP's favor. Rather, they would prefer to go after the Big Bad MegaCorporation (TM) with deep pockets.
wrp96 and nk15 like this.
LWkitty is offline  
Old Feb 3, 2020, 11:22 pm
  #38  
 
Join Date: Jul 2011
Posts: 2,342
Originally Posted by eeknight
I'm never getting a dime out of the cleaning person and I don't want to go after them - they lost their job over this which is enough punishment, and the cost of going to court in another state where I don't live is greater than the loss and I don't want to ruin their life further, but I am livid with AA
your anger is directed at the wrong party. Your life was ruined by the thief (after you forgot your wallet), but you don't want to ruin their life...and you're angry at AA. truly bizarre reaction.
LovePrunes is offline  
Old Feb 3, 2020, 11:27 pm
  #39  
 
Join Date: Jul 2018
Location: SE Wisconsin
Programs: AA EXP, Hilton Diamond for Life
Posts: 337
Ive told this story before, but feel its worth mentioning again... I once left an iPad in the seat-back pocket when landing at MSY. As I was standing outside the airport, waiting for my ride, I got a phone call from the gate letting me know it had been found. One of the agents met me at security to hand it over.

This is the kind of service I expect from a business that I am loyal to. This was a moment that made me proud to be an AA customer.

Ive lost many other things on planes, including Bose headphones. Yes, its my fault for being careless or forgetful, but I still expect a certain level of service from a business I am loyal to.

It should not matter if a person working for AA is an employee, contractor, subcontractor, temporary employee, or whatever: they are representing a business I am loyal to, and that business should be accountable for the actions of their representatives.

Lost (left behind) items should be recognized, identified and turned in. Every attempt should be made to return these items to the rightful owner. This is the kind of service I expect from a business I am loyal to.

There is no doubt this worker took the wallet and unlawfully attempted to use the OPs funds. That was clearly proven. Of course there is no way to value the actual monetary loss, but $100 and, go to court is not enough. AA should be bending over backwards to make this situation right - to publicly declare that they do not accept this behavior from their employees and representatives. Just as I do not accept this behavior from a business I am loyal to.
nk15 likes this.
Beachfun71 is offline  
Old Feb 3, 2020, 11:34 pm
  #40  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,781
Originally Posted by LovePrunes
your anger is directed at the wrong party. Your life was ruined by the thief (after you forgot your wallet), but you don't want to ruin their life...and you're angry at AA. truly bizarre reaction.
He wants the big corporation with the big pockets to pay for his loss, not the poor devil who is broke and destitute...
nk15 is offline  
Old Feb 3, 2020, 11:52 pm
  #41  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,159
Originally Posted by Beachfun71
Ive told this story before, but feel its worth mentioning again... I once left an iPad in the seat-back pocket when landing at MSY. As I was standing outside the airport, waiting for my ride, I got a phone call from the gate letting me know it had been found. One of the agents met me at security to hand it over.

This is the kind of service I expect from a business that I am loyal to. This was a moment that made me proud to be an AA customer.

Ive lost many other things on planes, including Bose headphones. Yes, its my fault for being careless or forgetful, but I still expect a certain level of service from a business I am loyal to.

It should not matter if a person working for AA is an employee, contractor, subcontractor, temporary employee, or whatever: they are representing a business I am loyal to, and that business should be accountable for the actions of their representatives.

Lost (left behind) items should be recognized, identified and turned in. Every attempt should be made to return these items to the rightful owner. This is the kind of service I expect from a business I am loyal to.

There is no doubt this worker took the wallet and unlawfully attempted to use the OPs funds. That was clearly proven. Of course there is no way to value the actual monetary loss, but $100 and, go to court is not enough. AA should be bending over backwards to make this situation right - to publicly declare that they do not accept this behavior from their employees and representatives. Just as I do not accept this behavior from a business I am loyal to.
The guy being fired shows they don't accept the behavior. Paying out just encourages another kind of theft. People claiming they had one thousand dollars in cash on them, when they had a few pennies.
flyerCO is offline  
Old Feb 4, 2020, 12:02 am
  #42  
 
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,820
Originally Posted by Beachfun71
Ive told this story before, but feel its worth mentioning again... I once left an iPad in the seat-back pocket when landing at MSY. As I was standing outside the airport, waiting for my ride, I got a phone call from the gate letting me know it had been found. One of the agents met me at security to hand it over.

This is the kind of service I expect from a business that I am loyal to. This was a moment that made me proud to be an AA customer.

Ive lost many other things on planes, including Bose headphones. Yes, its my fault for being careless or forgetful, but I still expect a certain level of service from a business I am loyal to.

It should not matter if a person working for AA is an employee, contractor, subcontractor, temporary employee, or whatever: they are representing a business I am loyal to, and that business should be accountable for the actions of their representatives.

Lost (left behind) items should be recognized, identified and turned in. Every attempt should be made to return these items to the rightful owner. This is the kind of service I expect from a business I am loyal to.

There is no doubt this worker took the wallet and unlawfully attempted to use the OPs funds. That was clearly proven. Of course there is no way to value the actual monetary loss, but $100 and, go to court is not enough. AA should be bending over backwards to make this situation right - to publicly declare that they do not accept this behavior from their employees and representatives. Just as I do not accept this behavior from a business I am loyal to.
I agree with you in this on principle, but the practical side of this is that it may not ever happen because this type of behavior is outside of the core business practices and is merely 'being nice'.

Case in point is a gas station we own. At one point a young lady left her purse and it was turned in. I held it after seeing if there was ID inside. Three days later a young lady called asking if we found a purse. I asked her details about the purse as well as some details as to the contents of the purse. She confirmed it all and was so happy. I asked her what she wanted me to do with it. She asked if I could send it to her. I said sure, but I'd have to charge her for shipping. She said that was fine and directed me which card to charge it to from her wallet. I did so and sent her the purse. I followed up with her to make sure she received it.

A few months later this young woman comes in and is smiling. She asks if I remember her and I only recognized the voice as familiar. She introduced herself as the person that had lost her purse and that I had helped. She wanted to give me a hug because my kindness truly touched her. I bet she'll be a customer for life, but my actions were well out of my core duties and were definitely me just being nice because I think that's important.

The flip side is what I hear from other station owners--they usually never find any lost cards...I wonder how many clerks have a field day with them.

Point is that while there is some genuine human duty to be nice, it doesn't always come forth in business. And to expect it in today's business climate is to be disappointed more times than not.

Now, the legal aspect does have some merit for pursuit because if someone went that far to attempt to use a credit card, they are have a criminal mind that needs to be punished. It should be easy enough to find out the contracting company that the employee worked for and to see if the DA or state will press any criminal charges. I would also sue in civil court if possible. Unfortunately, this means the victim has to pay attorneys bills that may never be recovered. This definitely isn't justice, but is about as close as it comes these days.
SamirD is offline  
Old Feb 4, 2020, 12:22 am
  #43  
 
Join Date: Dec 2019
Posts: 452
i like how bose headphones keep getting brought up as the gold standard of things to lose.
Ford Fairlane likes this.
mctaste is offline  
Old Feb 4, 2020, 12:30 am
  #44  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,159
Originally Posted by mctaste
i like how bose headphones keep getting brought up as the gold standard of things to lose.
They're an item that is actually frequently left behind. Not sure what issue you have. No messages have stated anything close to what you infer here.
flyerCO is offline  
Old Feb 4, 2020, 2:16 am
  #45  
 
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,693
I left several items on AA aircraft (camera, earphones and ipod) that I never saw again. Once, I realized that I left something immediately after I left the airplane and found an agent who agreed to walk back to the airplane to check and it was gone (we assumed that another passenger took it). To be honest, it never occurred to me to blame AA or to seek compensation for it. I blamed my stupidity and lack of attention. I just accepted it as a lesson to learn to always check the seatback pockets and the area around my seat before I leave the plane. I don't see how AA can be held responsible for our and other people's actions.
ijgordon likes this.
Andriyko is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.