Cleaning crew theft of wallet left in seat pocket on AA flight
#17
Moderator: American AAdvantage
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Welcome to FlyerTalk.
I know one time when my wallet was stolen and I recovered it minus the cash, the police told me the only way I could prove the issue is if I had written the serial numbers of the bills and could offer them.
Was the cleaner in fact an employee under the supervision and control of American Airlines, or the employee of a contractor?
I’m failing to see any remedy due from AA here, personally.
I know one time when my wallet was stolen and I recovered it minus the cash, the police told me the only way I could prove the issue is if I had written the serial numbers of the bills and could offer them.
Was the cleaner in fact an employee under the supervision and control of American Airlines, or the employee of a contractor?
I’m failing to see any remedy due from AA here, personally.
#18
Join Date: Feb 2003
Location: Washington, DC
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Posts: 3,425
You don't know this. Just because someone who likely makes minimum wage found and kept cash in a seat pocket does not mean that same person would have a criminal record. Also, AA offered you $100. That seems very generous given the circumstances.
#19
Join Date: Jun 2013
Location: NYC
Programs: UA
Posts: 444
I may have misread the post but I thought the cleaner confessed to the attempt to use one of the cards --
From the OP
"they tried to make a purchase with my card, the police investigated, and when confronted with the evidence that the attempted purchase matched the name and address of the cleaning crew person, they confessed to the officer on record."
This sounds like an attempt to purchase something online -- why else would there be an address for the cleaning person?
From the OP
"they tried to make a purchase with my card, the police investigated, and when confronted with the evidence that the attempted purchase matched the name and address of the cleaning crew person, they confessed to the officer on record."
This sounds like an attempt to purchase something online -- why else would there be an address for the cleaning person?
#20
Join Date: Jun 2011
Location: NYC
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Posts: 4,361
I am not intending to pile on here, but who puts their wallet in a seat-back pocket? A laptop - sure. An iPad - sure. But a wallet? When I fly international I lock my wallet and passport - anything important - in my carry-on luggage. But domestic? My wallet can stay in my jeans no problem. Take AA's voucher and consider it a lesson learned.
#21
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The OP shoudl know what was formally admitted and be able to take action accordingly
#22
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#23
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Join Date: Apr 2001
Location: NYC
Posts: 27,491
I once left my wallet in a little cubby in the inside armrest of a first class seat (this was on Continental). Again, sitting on a long flight (I think it was LAS-EWR), I dont want to keep my wallet in my pants for comfort reasons. I think I realized shortly after deplaning but it was too late.
Anyway, the wallet turned up at lost & found a day or two later and CO mailed it to me at my expense. Of course the cash was missing, but everything else intact. I think thats more the SOP. Kind of idiotic for the cleaning person to attempt to use the credit card, moreso for an online purchase with his address. 🤦♂️
I suppose OP could try to take AA to court (small claims), but I would think the chance of winning is quite small. Take the voucher and take responsibility.
#24
Join Date: Oct 2004
Location: DFW
Posts: 8,081
Welcome to FlyerTalk.
I know one time when my wallet was stolen and I recovered it minus the cash, the police told me the only way I could prove the issue is if I had written the serial numbers of the bills and could offer them.
Was the cleaner in fact an employee under the supervision and control of American Airlines, or the employee of a contractor?
Im failing to see any remedy due from AA here, personally.
I know one time when my wallet was stolen and I recovered it minus the cash, the police told me the only way I could prove the issue is if I had written the serial numbers of the bills and could offer them.
Was the cleaner in fact an employee under the supervision and control of American Airlines, or the employee of a contractor?
Im failing to see any remedy due from AA here, personally.
#26
Join Date: Oct 2006
Location: Long Beach, CA
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Posts: 3,588
IANAL, so hoping one can maybe chime in on this, but generally why wouldnt the company have any liability for the performance of its contractors? Arent they acting as agents of AA in this case? With that being said, Im assuming that there is an agreement between the 2 firms assigning liability with one in the event of criminal activity.
I had something similar happen to me 20+ years ago - left my wallet in the cupholder of a Hertz rental at LAS. Realized it about 10 min later, went back, the vehicle was still in the line to be cleaned/processed, but my wallet was missing. Called to cancel the credit cards and one of them (Chevron card) was already used. Lesson learned. I also thought the cleaning crews at rental agencies and airplanes must have an abundance of lost items - I've known a few people who left iPads on airplanes in the seatback pocket and they've never turned up. Either they're being tossed out or someone seems to know how to fence them.
#27
Join Date: Aug 2016
Location: SFO
Programs: AA,UA,AS
Posts: 325
You'd probably have a greater success of following up with the cleaning contractor that AA uses. After all the contractor was responsible for that employee. AA in good faith gave you a voucher I wouldn't expect anything else, especially an admission of guilt.
#30
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