Unhappy customers over no inflight power or WiFi
Jan 21, 2020, 3:23 pm
#61
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
I love the AApologists here blaming travelers for wanting things like power and wifi on a 2020 flight that actually lists power and wifi as an available amenity on such flight. The nerve of these travelers to hold AA accountable for what it promises!
Did anyone else notice that no one even blinked an eye that power and wifi didn't work though? Shows the state of mind of the AAbused.
Did anyone else notice that no one even blinked an eye that power and wifi didn't work though? Shows the state of mind of the AAbused.
Jan 21, 2020, 3:28 pm
#62
Join Date: Dec 2018
Location: Somewhere between BHX and HUY
Programs: Flying Blue Plat, Eurobonus Silver, ALL Gold
Posts: 1,674
Jan 21, 2020, 4:48 pm
#63
Join Date: Apr 2016
Programs: AAdvantage; Delta Skymiles; United MileagePlus; Air Canada Aeroplan; Air France FlyingBlue
Posts: 27
I think the point the person who posted this was trying to make is that in this day and age a lot of business is conducted in real time. While I typically don't "work" during a flight just because I use that as a time to try and disconnect and unwind, I do often get wifi, especially on longer flights. I work in sales and to be disconnected for 5+ hours in the middle of the day isn't ideal. There are often times where an "emergency" comes up and a simple response notifying a client that I am "on a plane" goes a long way. I don't think the expectation is that you should reply quickly when flying rather that expectation is you should respond quickly anytime. Obviously, it depends on the situation but "emergencies" and "new business opportunities" are sometimes short lived so being able to be connected online does have it's benefits.
Now to those who can't connect for IFE or charge a phone I don't have much sympathy. In this day and age it's simple to carry a portable charger, bring a book, or download something on a laptop or wifi. But if you are expecting wifi and it's not there and the goal was to be able to do some work I can understand people being upset.
Now to those who can't connect for IFE or charge a phone I don't have much sympathy. In this day and age it's simple to carry a portable charger, bring a book, or download something on a laptop or wifi. But if you are expecting wifi and it's not there and the goal was to be able to do some work I can understand people being upset.
Jan 21, 2020, 7:28 pm
#64
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
To be fair AA had planned on retiring the LUS 321s (originally) last year. Then the Max debacle came along and now those birds will need to be around at least through the end of 2021. IIRC according to JonNYC AA will install wifi on those planes. Don't know about power outlets.
Jan 21, 2020, 7:55 pm
#65
Join Date: Jul 2017
Programs: AAdvantage
Posts: 158
To be fair AA had planned on retiring the LUS 321s (originally) last year. Then the Max debacle came along and now those birds will need to be around at least through the end of 2021. IIRC according to JonNYC AA will install wifi on those planes. Don't know about power outlets.
Of these 10 planes, 5 do not have WiFi at all. The other 5 were equipped with GoGo 2KU high-speed WiFi. To my knowledge, the only IFE is overhead screens; there is no streaming IFE on any of these planes. However, power outlets are in F.
To those saying people should get over it if there’s no WiFi on a plane, first this is a 5+ hour flight (not just a couple-hour hop). And second, why would AA be spending a bunch of money outfitting planes with power and high-speed WiFi if no one cares or should “get over it?” It’s 2020. Maybe a book or puzzle works for some, but I’m sure others would appreciate internet and/or streaming IFE in this day and age.
Jan 21, 2020, 9:24 pm
#66
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Jan 21, 2020, 10:29 pm
#67
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
What many have said, quite correctly, is that it's 2020, and inflight wifi is an advertised amenity in the United States that business and leisure travelers rely on when choosing a carrier. And if my choice is to unplug for a five hour flight during business hours or when I get to the hotel and have a bed to read my novel in, I'm never going to choose the plane.
Jan 21, 2020, 10:34 pm
#68
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
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