Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Unhappy customers over no inflight power or WiFi

Unhappy customers over no inflight power or WiFi

Old Jan 20, 20, 3:47 pm
  #1  
Original Poster
 
Join Date: May 2019
Posts: 12
Unhappy customers over no inflight power or WiFi

On DCA-PHX and they just announced no WiFi or outlets on the LUS plane. Several people who didn’t know this ahead of time went crazy saying they have no movies or music or enough battery and the flight attendant was left saying “sorry, these old planes.”

Part of me thinks they should have prepared better but it is crazy how old this jet is.

the fact that there’s no empty seats makes clear why they haven’t spent the money - there’s no other option on this route
traveler202 is offline  
Old Jan 20, 20, 4:12 pm
  #2  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 45,199
AA "gets away" with it because it is eating out-of-perimeter slots to provide nonstop service to PHX from DCA. E.g., zero competition. I believe that it is typically on only one of the frequencies as it's the 73 or 321 on the rest.

As to the underlying issue, always good to have a backup plan. Even the best WiFi goes belly up on occasion.
Often1 is offline  
Old Jan 20, 20, 4:20 pm
  #3  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 5,597
Wifi can go out. I flew the 77W back when they were brand new between LHR and DFW and the entire IFE/power/wifi was out. So it isn't limited to older planes or lesser routes.

I have noticed several pre 2000 LUS birds with power recently, so it does appear that they are rolling it out.
Antarius is offline  
Old Jan 20, 20, 4:36 pm
  #4  
 
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,897
The MAX debacle may be the issue with this now. AA has to make due until those planes can get back in the air.
tvnwz is offline  
Old Jan 20, 20, 4:53 pm
  #5  
 
Join Date: Aug 2003
Posts: 303
God forbid we should be without wifi for a couple of hours. How about always traveling with a good book?
Unterwegs, Redhead, Daze and 19 others like this.
Alfonso XIV is offline  
Old Jan 20, 20, 4:55 pm
  #6  
 
Join Date: May 2013
Location: NYC
Programs: DL GM, AAdvantage EXECPLAT, Hyatt Plat, HHonors Diamond, Avis First
Posts: 6,464
Originally Posted by Alfonso XIV View Post
God forbid we should be without wifi for a couple of hours. How about always traveling with a good book?
It’s a different world these days.
Auto Enthusiast and argonath like this.
AANYC1981 is offline  
Old Jan 20, 20, 4:56 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 24,595
Originally Posted by Alfonso XIV View Post
God forbid we should be without wifi for a couple of hours. How about always traveling with a good book?
Amen. Seems like much ado about nothing.
LondonElite is offline  
Old Jan 20, 20, 5:10 pm
  #8  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 3,716
Originally Posted by Alfonso XIV View Post
God forbid we should be without wifi for a couple of hours. How about always traveling with a good book?
Doesn't lack of Wi-fi mean lack of streaming IFE? It does on Southwest.
Gig103 is offline  
Old Jan 20, 20, 5:14 pm
  #9  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 3,960
Originally Posted by traveler202 View Post
On DCA-PHX and they just announced no WiFi or outlets on the LUS plane. Several people who didn’t know this ahead of time went crazy saying they have no movies or music or enough battery and the flight attendant was left saying “sorry, these old planes.”

Part of me thinks they should have prepared better but it is crazy how old this jet is.

the fact that there’s no empty seats makes clear why they haven’t spent the money - there’s no other option on this route
They use these disgraceful birds also on PHX-LAX and PHX-DTW. No IFE or power at all, even in F....wild....
Spiff likes this.
nk15 is online now  
Old Jan 20, 20, 5:24 pm
  #10  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 932
In contrast I was pleasantly surprised with a wide-body 767 and lie flat seats in First for
my PHL-SFO flight this AM ! I was dreading a no outlet / no wifi equipment but it was a pleasant
surprise with very good FA service too :-)
IflyonAA likes this.
flyalways is offline  
Old Jan 20, 20, 6:12 pm
  #11  
 
Join Date: Dec 2018
Programs: Flying Blue Gold, Miles & More pleb
Posts: 375
Originally Posted by Alfonso XIV View Post
God forbid we should be without wifi for a couple of hours. How about always traveling with a good book?

I tried the good book, but then my kindle ran out of juice
MikeFly and IBJoel like this.
Maestro Ramen is offline  
Old Jan 20, 20, 6:16 pm
  #12  
 
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but Plat for a year (yippie)
Posts: 4,280
Sudoku puzzle book. Mechanical pencil with spare lead. Eraser.

I always travel with my own IFE. Stuff happens.
MSPeconomist and nancypants like this.
QueenOfCoach is offline  
Old Jan 20, 20, 7:22 pm
  #13  
 
Join Date: May 2009
Location: DFW
Programs: AA 1MM
Posts: 181
Love the 757
KBMIFlyer likes this.
tikchik is offline  
Old Jan 20, 20, 7:28 pm
  #14  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,143
Did you get a PDB?
arollins is offline  
Old Jan 20, 20, 8:37 pm
  #15  
 
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 503
The Hawaii 757s which do serve DCA/PHX have power outlets in first class, WiFi and overhead screens with movies/tv shows on longer flights. Its possible the WiFi was temporarily inop which does happen.

Since these planes continue to be phased out, I doubt you'll see any other improvements to them.

Its also worth noting that AA does not market these planes as having in seat power so its not as if they are setting that expectation and then not delivering on it.

Last edited by milesandmoremiles; Jan 21, 20 at 8:18 am
milesandmoremiles is offline  

Thread Tools
Search this Thread
Search Engine: