Dont need validation.and clearly not yours. This was my experience.
5 pages of commentary- many people have had similar experiences.
Perhaps you think that is normal behavior? Professional? On what planet? Not in my book. If you don’t think common courtesy and professionalism is important then that’s your issue.

The issue for me is that it has never been any different.
I started flying AA in 2001. EXP for many consecutive years. Flown Y/J/F in all its variations.
What you describe is not ANY different to service I have experienced in the last 18 years.
It has nothing to do with Parker or the merger.
20 years of FT rant threads, emails to customer service, etc. and nothing has changed.
Time to adjust expectations or jump ship.

The only thing that has changed is that there is some new aircraft with nice flat seats in J and PE (which I like a lot). Y keeps getting worse.
I don't expect the soft product to change any time soon.

I fail to see your point. Just because AA and others are bad at things, we should just adjust expectations?

I get consistently better service from Courtyard Marriott level hotels than I do in intl J on AA. Heck, I regularly get better service on domestic AA and even better on regionals.

No one is demanding the "glamor days of the 1960s" (not that I know what those really are). Just service commensurate to the rest of the world.

I’ve been traveling on AA since 1992, like you in all classes and as an EXP. In my experience there has been a noticeable decline in the past few years. Whereas in the past service was either saccharine or indifferent now it is almost hostile.
I did jump ship being based in Paris. And I don’t miss it one bit.

Bingo. Exactly my thoughts.

This.

High value customers have choices, especially in intl J. AA is making the same mistakes as UA did under Smisek - we all saw how that went down.

Sounds like someone needs to fly on a real carrier offering a quality intl J and F product. Although I'm sure your response will be "My AA FA's do the exact same job (or better!) as those on LH/AF/CX/SQ/NH".

In general LUS crews are definitely more customer service focused, especially on international flights.

I'd go one step further and say legacy HP crews are the friendliest and service orientated folks out there.

I get excited for the food on Qatar. it's fantastic.

Of all the things that could piss me off when I'm traveling surly FAs are way down on the list. Give me a premium seat (or PE), couple of free drinks (afternoon or evening flights) and a decent AVOD (because tablets are PITA to use in flight) and I'm happy as a pig in slop. The meal to me is no different that a Burger King meal.

This is the industry, all US major airlines. No one at AA is going to change that. Complaining on FT isn't going to change it. And we certainly aren't going back to the golden days of flying. If the FA is that miserable in life not my issue or problem. After living in Manhattan for 17 years I learned how to tune most people out, including less than happy FAs.

My experience has been similar. I feel that LAA FA's have been a mixed bag for decades.
The new hires a few years ago were certainly a breath of fresh air and the LHP FA's were another needed breath of fresh air.

consider yourself lucky. I am not high maintenance or demanding in the least bit. I don't mind lackluster service. What I do mind, and see (more than occasionally) on AA long haul, is nasty and rude F/A's.

Heres the problem, surly FAs and ...... service tend to go together. I don't care if they smile or not, but I do care if I dont get any service/refills at all or get eyes rolled at if I ask for something.

I've been at an Elite of various levels at AA since 2003. In the premium cabin I've never had a FA refuse me a refill (yes many FAs aren't very attentive) and I've never had one roll their eyes at me. I've had FAs in their 70s to a young FA working the F cabin for her first time. I just do not believe this hyperbole that there are FAs in the premium cabin that purposely won't take your food or beverage order, won't give you a refill (provided it's not shortly before landing) and snarl/roll their eyes if you make a reasonable request. Yes lots of AA FAs won't do PDBs, some are surly and hate their job (at least the part dealing with paxs) and some are down right lazy. Including and especially the younger ones.

But given all of AA's real deficiencies (inability to operate with banked hubs, inability to clearly communicate delays or post reasonable times, shoving more seats into Y while announcing plans to rip out AVOD, etc.) FAs are way down on my list. Most have been very good (including in Y when the service just by nature lacks), some are average, a smaller number below average and relatively few bottom of the barrel. In 16 years flying with AA I've never had a FA so bad I would even remotely consider writing AA.