Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

American Airlines Not Letting Me Check-In Online

American Airlines Not Letting Me Check-In Online

Reply

Old Jun 13, 19, 12:01 pm
  #1  
Original Poster
Marriott Contributor BadgeHilton Contributor Badge
 
Join Date: Oct 2016
Posts: 85
American Airlines Not Letting Me Check-In Online

I am running into an issue I have never had before on American. I am trying to check in for my flight from SEA - LAX - OGG set for tomorrow morning and it is not letting me check in online. I go through the entire process and I end up getting and error saying I need to check in at the airport. My ticket is a standard economy ticket (not basic) and we are not checking any bags. I am not sure why it is not letting me check in online.

I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
Antarius likes this.
kbooks66 is offline  
Reply With Quote
Old Jun 13, 19, 12:24 pm
  #2  
 
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Plat Mariott Gold UA Gold NEXUS
Posts: 1,007
Congratulations, you've likely been selected for SSSS. Enjoy your free TSA provided massage. Get to the airport 10 minutes earlier than planned and you'll be fine.
atsak is offline  
Reply With Quote
Old Jun 13, 19, 12:37 pm
  #3  
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,131
Originally Posted by atsak View Post
Congratulations, you've likely been selected for SSSS. Enjoy your free TSA provided massage. Get to the airport 10 minutes earlier than planned and you'll be fine.
Actually the TSA would like $5.60 to provide that service, tips in the form of gift cards are welcome
atsak and D3KingAmerican like this.
donotblink is offline  
Reply With Quote
Old Jun 13, 19, 12:38 pm
  #4  
 
Join Date: Nov 2018
Posts: 566
Originally Posted by atsak View Post
Congratulations, you've likely been selected for SSSS. Enjoy your free TSA provided massage. Get to the airport 10 minutes earlier than planned and you'll be fine.
If you get SSSS once you check in at the desk - do not wait in long security line. You can tell any TSA officer that you got a quad and they will escort you to the front of the line.
atsak likes this.
gateH15 is offline  
Reply With Quote
Old Jun 13, 19, 1:07 pm
  #5  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 1,643
the dreaded SSSS... dont worry they wont invade to much of your body
fotographer is online now  
Reply With Quote
Old Jun 13, 19, 1:15 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,236
While that is the likely explanation, it is not the only reason.

I strongly urge you to call AA immediately and determine whether there is an issue with your ticket. If it is security-related, you will get some meaningless answer. But, if there is a problem, it is a lot easier to have it fixed while you sit at home/office and multitask, than to stand at an airport counter watching the clock tick down to departure time.
Often1 is offline  
Reply With Quote
Old Jun 13, 19, 1:59 pm
  #7  
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec
Posts: 1,379
Congrats, its MoleSSSStation time!
Oxnardjan, lupine and Gig103 like this.
bchandler02 is offline  
Reply With Quote
Old Jun 13, 19, 2:13 pm
  #8  
 
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 2,529
Do you have seat assignments as of right now?
If not, it might be an oversold cabin situation? IF oversold, agents on the phone won't be able to do anything for you as you are still confirmed for your flights (no basis for free change). You will just have to go to the airport and most likely by the time you check-in everything will be resolved.
carlosdca is offline  
Reply With Quote
Old Jun 13, 19, 2:47 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec Elite, Avis Presidents Club
Posts: 14,979
Originally Posted by gateH15 View Post

If you get SSSS once you check in at the desk - do not wait in long security line. You can tell any TSA officer that you got a quad and they will escort you to the front of the line.
Why would they do this? Makes no sense. But now that I say that, this might be right up TSAís alley.
javabytes is offline  
Reply With Quote
Old Jun 13, 19, 3:38 pm
  #10  
 
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 3,314
is the website down?
pbd456 is offline  
Reply With Quote
Old Jun 13, 19, 3:41 pm
  #11  
 
Join Date: Nov 2018
Posts: 566
Originally Posted by javabytes View Post


Why would they do this? Makes no sense. But now that I say that, this might be right up TSAís alley.
no idea why they do that. Maybe cuz you are considered a risk and they want to inspect you ASAP. Or cuz it takes longer and they donít want you to miss a flight
gateH15 is offline  
Reply With Quote
Old Jun 13, 19, 3:50 pm
  #12  
 
Join Date: Aug 2018
Location: NC
Programs: AA, Marriott/SPG, AMEX
Posts: 266
Originally Posted by kbooks66 View Post
I am running into an issue I have never had before on American. I am trying to check in for my flight from SEA - LAX - OGG set for tomorrow morning and it is not letting me check in online. I go through the entire process and I end up getting and error saying I need to check in at the airport. My ticket is a standard economy ticket (not basic) and we are not checking any bags. I am not sure why it is not letting me check in online.

I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
Go into your reservation and check on your information. Make sure your passport info is there and make sure the state you live in is there as well any field that has a red dot.
This happened to us a couple of months ago on our return from FRA. No problems on our trip over but, according to the check in agent, the state where we live was not showing in the reservation. We did not get the dreaded SSSS, in fact we got Precheck (my husband does not have KTN and I do).
hipquest is offline  
Reply With Quote
Old Jun 13, 19, 3:52 pm
  #13  
 
Join Date: Nov 2018
Posts: 566
Originally Posted by hipquest View Post
Go into your reservation and check on your information. Make sure your passport info is there and make sure the state you live in is there as well any field that has a red dot.
This happened to us a couple of months ago on our return from FRA. No problems on our trip over but, according to the check in agent, the state where we live was not showing in the reservation. We did not get the dreaded SSSS, in fact we got Precheck (my husband does not have KTN and I do).
itís a domestic flight and all required information submitted during booking so thatís definitely not the issue here
gateH15 is offline  
Reply With Quote
Old Jun 13, 19, 4:02 pm
  #14  
 
Join Date: Aug 2018
Location: NC
Programs: AA, Marriott/SPG, AMEX
Posts: 266
Originally Posted by gateH15 View Post

itís a domestic flight and all required information submitted during booking so thatís definitely not the issue here
Sorry, didn't google the airport code. But it is still worth checking the traveler info associated with the ticket, I mean it can't hurt.
hipquest is offline  
Reply With Quote
Old Jun 13, 19, 5:41 pm
  #15  
 
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,165
I am unaware that you can get SSSS on a domestic flight.
apeortdz is offline  
Reply With Quote

Thread Tools
Search this Thread