AA schedule change

Reply

Old Jun 9, 19, 8:31 am
  #1  
Original Poster
 
Join Date: Jun 2019
Posts: 1
AA schedule change

Greetings and needing Sage FT wisdom

Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible

Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW

Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.

I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW

Do you think AA should provide hotel or I'm on my own here?

Thank you
MtnTraveler is offline  
Reply With Quote
Old Jun 9, 19, 8:55 am
  #2  
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,328
You're on your own as far as a hotel is concerned. If you don't like the schedule change and can't suggest a better routing, then you could alternatively cancel for a refund. But no hotel.
jridge is online now  
Reply With Quote
Old Jun 11, 19, 4:46 am
  #3  
 
Join Date: Nov 2000
Location: LA LA Land
Posts: 88
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
cyberUAL is offline  
Reply With Quote
Old Jun 11, 19, 5:35 am
  #4  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,531
Originally Posted by cyberUAL View Post
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
Call AA, tell them the schedule change now leaves you with a 35 min connection at ORD which is much too tight for your liking, and ask them to put you on a LAX-LHR nonstop.
JJeffrey is online now  
Reply With Quote
Old Jun 11, 19, 5:37 am
  #5  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,301
Originally Posted by cyberUAL View Post
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
AA will reroute you at your request. Either an earlier LAX-ORD or LAX-LHR. Before calling, take a look at the options. That way, it is for you to ask, rather than an AA agent to select for you.
Often1 is offline  
Reply With Quote
Old Jun 11, 19, 5:38 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,301
Originally Posted by MtnTraveler View Post
Greetings and needing Sage FT wisdom

Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible

Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW

Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.

I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW

Do you think AA should provide hotel or I'm on my own here?

Thank you
You are on your own for a hotel and meals. After your arrival, you could send a note to AA and AA may issue a few miles as a gesture.

Your alternative is to look at other routings and propose one of those if there is anything better or you could cancel for a full refund and book on any other carrier.
Often1 is offline  
Reply With Quote
Old Jun 11, 19, 5:49 am
  #7  
 
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 716
Originally Posted by cyberUAL View Post
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
Ask for a better routing.
Uncle Nonny is offline  
Reply With Quote
Old Jun 11, 19, 10:22 am
  #8  
 
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 9,851
Originally Posted by MtnTraveler View Post
Greetings and needing Sage FT wisdom

Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible

Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW

Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.

I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW

Do you think AA should provide hotel or I'm on my own here?

Thank you
Though it depends on the date that you are traveling, did you check aa.com to see what options were available before calling? On some days, there may be a connection through ORD which would avoid the overnight. They also might be able to put you on a JL codeshare flight or you might be able to leave from HND (if that is a viable option). However, I suggest you might do your own research first. Then, call and ask for a specific reroute.
formeraa is offline  
Reply With Quote
Old Jun 16, 19, 1:25 am
  #9  
 
Join Date: Nov 2000
Location: LA LA Land
Posts: 88
UPDATE: I was able to get my flight changed to a nonstop from LAXLHR. Thank you everyone for your advice.
Antarius, wrp96 and seigex like this.
cyberUAL is offline  
Reply With Quote
Old Jun 16, 19, 10:29 am
  #10  
 
Join Date: Oct 2006
Location: New York, NY
Posts: 459
Originally Posted by MtnTraveler View Post
Greetings and needing Sage FT wisdom

Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible

Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW

Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.

I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW

Do you think AA should provide hotel or I'm on my own here?

Thank you
I'm seeing the last flight of the day to JAC is 550pm.

AA also seems to have a 6:17pm departure from LAX to JAC nonstop, so maybe ask to route via LAX which looks like a connection with plenty of time - about six hours.
Nicoolio is online now  
Reply With Quote
Old Jun 16, 19, 11:11 am
  #11  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA PPro. Enterprise Platinum woo-hoo!
Posts: 2,939
Just to emphasize what almost all regular posters on this board know - schedule changes are generally viewed as an opportunity. AA (and most other airlines) will be very flexible about giving you a better routing if they make a schedule change. Sometimes it can be small, almost inconsequential - an 80 minute connection becomes 60 - and they will still re-route you. But always check schedules before you call and know what to ask for.
ShortDog likes this.
redtop43 is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread