AA schedule change
#1
Original Poster




Join Date: Jun 2019
Posts: 14
AA schedule change
Greetings and needing Sage FT wisdom
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
#3




Join Date: Nov 2000
Location: LA LA Land
Posts: 94
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
#4
FlyerTalk Evangelist




Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,208
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Greetings and needing Sage FT wisdom
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
Your alternative is to look at other routings and propose one of those if there is anything better or you could cancel for a full refund and book on any other carrier.
#7
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
Had a ticket LAX ORD LHR. Originally had 48 minutes to connect . I know its tight, but carry on only. Now with the schedule change over the weekend, the departure stayed the same but now the equipment is 737 and arrival is 12 minutes later leaving me with 35 minutes to connect. What should I do? Any suggestion is greatly appreciated. This is for after Labor Day.
#8
FlyerTalk Evangelist


Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,617
Greetings and needing Sage FT wisdom
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
#10
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
Greetings and needing Sage FT wisdom
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible
Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW
Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.
I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW
Do you think AA should provide hotel or I'm on my own here?
Thank you
AA also seems to have a 6:17pm departure from LAX to JAC nonstop, so maybe ask to route via LAX which looks like a connection with plenty of time - about six hours.
#11




Join Date: May 2008
Location: Las Vegas since 11/2023
Programs: No status anywhere anymore, it was fun while it lasted
Posts: 4,648
Just to emphasize what almost all regular posters on this board know - schedule changes are generally viewed as an opportunity. AA (and most other airlines) will be very flexible about giving you a better routing if they make a schedule change. Sometimes it can be small, almost inconsequential - an 80 minute connection becomes 60 - and they will still re-route you. But always check schedules before you call and know what to ask for.

