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Old Jun 11, 2019, 5:38 am
  #6  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by MtnTraveler
Greetings and needing Sage FT wisdom

Reserved AA NRT-DFW ( arrive DFW 8:40 AM) connecting to JAC
Original ticket had enough time to clear immigration, customs etc and connect to 11am flight to JAC
AA schedule change now made connection to JAC impossible

Called AA reservations to rebook/reroute but no options available resulting in overnight at DFW

Inquired if AA would provide lodging for 1 night due their schedule change, Reservations advised to contact Customer Relations, Customer Relations came back twice to contact reservations.

I explained to Customer Relations that Reservations could not provide any alternatives except overnighting in DFW

Do you think AA should provide hotel or I'm on my own here?

Thank you
You are on your own for a hotel and meals. After your arrival, you could send a note to AA and AA may issue a few miles as a gesture.

Your alternative is to look at other routings and propose one of those if there is anything better or you could cancel for a full refund and book on any other carrier.
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